La Lueure Reviews 31

The jewelry is high quality and they have amazing customer service. Very happy with their service and products. I will definitely buy more!

I placed an order on the 26th november for my wifes birthday and she lives in bangladesh. It clearly states that they deliver world wide only to find out today with an email saying they can't deliver to bangladesh but instead they are happy to deliver at my uk address. Now my wife won't get her gifts for her birthday. First and last time using this website. Mis-leading customers with false information

Still waiting for my order dispatched a month ago. No reply to my email requesting an update. SCAM SCAM SCAM

Still waiting for two bracelets after nearly a month, no reply to my emails requesting an update or refund. Very frustrating but I know not to use again, which is a shame as the ring that I received as part of my order was lovely...

I wore my bracelet 3 times and the stones are falling of🤦🏻‍♀️🙄 very disappointed bad quality

I am still waiting for a reply via email
To get back to me as my love bracelet has missing stones very disappointed

It took a while before I received my order, I was a bit worried then, but they messaged me and explained about the delay. I received all of my orders and very pleased with them.

Really disappointed about my order
The item I received is completely different from the one that I ordered
Cheap looking item has been delivered
I have sent two emails regarding this issue but no response yet…don’t order anything from them again
Please everyone be aware of this…
It’s almost 37 pounds I lost 😡😡😡😡😡

My jewellery arrived all tangled up in a bag!!!!
I bought 2 sets which costs over £60 without any gift boxes unlike the advert!!!
Very disappointed and dissatisfied!!!
Julie

The first time I ordered there I was really happy. My package arrive really fast.
Now they are shipping from China which takes weeks. And when I got my order the bracelet and the necklace was knotted around the ring and I can’t take them off. Also what really disappointed me was that they changed the design but on the website it’s still the old design. The costumer service takes days to reply and is not willing to give me my money back.

I absolutely love their jewelry!I got the silver hoops and I been wearing since I opened it.They are really pretty and also good quality!🤍🫶🏻💖

My daughter returned an item of jewellery in August and the company is still saying the item has not been received? So poor customer service.

Necklace fell apart barely a month after buying they have refused to do anything deliberately taking serval days to reply to email so they can say it’s been over a month. Wouldn’t buy from them clearly the reason why they have taken there website down

It’s only actually worn it a few times I’ve only had it about 3 weeks as it was ordered mid August and took around 2 weeks to be delivered. The fact is it’s not fit for purpose. Funny how you can respond to negative feedback in a matter or hours yet takes takes to respond to an email.

Reading the reviews I had similar experience, however after emailing the company on Instagram I had an instant response and was spoken to by Yasmin who was so professional, apologetic and refunded immediately. After my email, my order had arrived on the same day and I loved them! People are sayin they are cheaply made however it’s dainty Jewellery. Anyhow I had emailed them to pay as I had received my order and the refund. Yasmin insisted to keep the bracelets and the refund. This review I guess is to vouch the company isn’t a scam and through my personal experience they do have great customer service. P.s they just might need a new courier if there’s delays in delivery.. but give them a chance, new business always have teething issues. Lovely jewellery :)

I ordered the clover set for my daughters birthday. The money has been taken from our account but so far no delivery to date. This was over three weeks ago and although we have received one email saying that it is with a local courier, nothing yet has been received. On clicking track my order, It takes me to a website that is currently not working and the same when we try and contact with email. Such a shame as she really wanted this set.

Very sweet customerservice they are very helpful with giving updates. Love my new jewelry!

The quality of jewellery was surprisingly good! Fair pricing and lovely customer service albeit longer shipping than I would have hoped.

Amazing customer service! I had placed an order with them and when I was worried about its delivery they helped me out thoroughly. I recommend them to anyone looking for some nice statement jewelry.

Still waiting for my order despite ordering over 2 weeks ago. I emailed them and they responded with an apology but absolutely no insight into the whereabouts of my order! They didn’t even say that they will look into it for me. Another example of an Instagram scam website!!

Would like to thank La Lueure for their excellent customer service when I had an issue with my bracelet.