am fully verified, and I have been waiting for my withdrawal request for over 96 hours. Live chat keeps repeating the same response: “please wait for an email from the relevant department.” I a... See more
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See what reviewers are saying
Great selection of games… after rising up through the different tiers they have you get really good cashback amounts weekly. Also if you reach higher tiers they assign you a dedicated VIP manager f... See more
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If it wasn’t for the long wait times to cashout and them not honouring VIP perks, this casino would be awesome. It will take me about 2 months to withdraw my funds at this rate. They take 48 hours to... See more
Company replied
I really appreciate the fact there is no problem depositing and withdrawing the amounts. The customer support is amazing and quick to act and my manager Jimmy who as been really helpful in everythin... See more
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Company details
Written by the company
A LamaBet entrou no mercado sob uma licença de Anjouan, oferecendo um ambiente simplificado onde a casa de apostas funciona como o principal motor. O centro de apostas enfatiza a clareza, disponibilizando mercados extensos pré-jogo e ao vivo, juntamente com uma secção dedicada a eSports para acompanhamento em tempo real dos torneios. Ao eliminar distrações, a interface permite monitorizar resultados e ajustar estratégias instantaneamente, garantindo uma experiência de apostas rápida em qualquer dispositivo. A plataforma dispõe de uma enorme biblioteca com 22.400 títulos, fornecida por 149 prestadores de elite, incluindo ELK Studios e Playtech. Para além do estádio, pode explorar jogos originais exclusivos, jackpots de alto valor e mesas de dealers ao vivo profissionais. O seu progresso é apoiado por uma plataforma financeira flexível que aceita 11 moedas fiat e criptomoedas populares, como BTC e USDT. Os depósitos começam em 20 EUR e são processados de forma segura via Apple Pay, Jeton e várias carteiras eletrónicas regionais. O suporte multilíngue está disponível 24/7 através de chat ao vivo e e-mail, cobrindo tudo, desde a verificação até questões técnicas. Para manter a ação equilibrada, a LamaBet integra ferramentas de autoatendimento para definir limites pessoais de depósito e apostas. Esta combinação de uma vasta biblioteca de jogos e uma casa de apostas orientada por dados cria um ecossistema coeso para jogadores em todo o mundo.
Contact info
Portugal
- support@lamabet.com
- lamabet.com
3.1
Average
136 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything on this site is great
Everything on this site is great
Fast game loading
No bugs
Great communication (VIP manager Daniel jest)
January 24, 2025
Unprompted review
Reply from Lamabet
Dear Maksym Ślefarski,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that your experience with our site has been nothing short of excellent. It's fantastic that you've enjoyed fast game loading and the smooth, bug-free experience – we always aim to create a seamless and enjoyable environment for our players.
We're especially glad to hear that Daniel, our VIP manager, has been able to make a positive impact on your experience. His commitment to ensuring top-notch communication is something we truly value, and it’s heartening to know that he’s been there to assist you whenever needed.
We’ll continue working hard to provide a platform that meets your expectations, and we look forward to many more enjoyable gaming sessions together!
Sincerely,
LamaBet Casino Team
Joyful experience!
It’s been a really good experience. my VIP manager, Amy is very helpful and very nice always with a good offer or a bonus. I highly recommend this casino. They have a big variety of games.
December 31, 2024
Unprompted review
Reply from Lamabet
Dear César Miranda,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Amy, your VIP manager, has been providing you with excellent service, always going above and beyond with great offers and bonuses. We strive to make every moment enjoyable for our players, and it’s fantastic to know you’ve had a joyful experience.
We’re also glad to hear that you’re enjoying our game variety! Our goal is to provide a diverse selection to keep things exciting, and your recommendation means the world to us.
Looking forward to seeing you continue enjoying your time with us!
Sincerely,
LamaBet Casino Team
The best vip manager is James..
Sometimes I get carried away with the good game.. I actually love playing Gate of olympus.. it's my favourite one... to top it up I have the best and quick vip manager aswell to always run to...James.. even though I mostly think Iam talking to AI wen ever am chatting him.. his quick response is a top notch 👌.. thanks James.. all I wish now is to win more and loose less...
January 23, 2025
Unprompted review
Reply from Lamabet
Dear Saubana,
Thank you so much for sharing your experience with us! We're thrilled to hear that you’re enjoying our games. We can’t agree more that a great game makes all the difference.
We’re also so pleased that James has been able to provide such fast and efficient support for you. While his quick responses may sometimes feel like AI-level speed, rest assured, it’s all James — bringing his best to ensure your experience is as smooth and enjoyable as possible. He truly goes above and beyond for our players.
We hear you on hoping for more wins and fewer losses — that’s the dream! We’ll be cheering for you as you continue your gaming journey, and we’re excited to have James by your side every step of the way.
Best of luck, and thanks again for your kind words!
Sincerely,
LamaBet Casino Team
Top quality costumer advice and instant…
Top quality costumer advice and instant response!
Thanks Lamabet
Cheers
BFialho
December 28, 2024
Unprompted review
Reply from Lamabet
Dear Bruno Fialho,
Thank you for your amazing feedback! We're thrilled to hear that you had such a positive experience with our customer support. Providing quick and effective assistance is at the heart of what we do, and it's great to know that we met your expectations.
Your appreciation really motivates our team to keep delivering the best service possible, and we’re glad that we could make your experience with us smooth and enjoyable. If you ever need anything in the future, we’ll be ready to assist you with the same level of care and attention.
Thanks again for taking the time to share your thoughts, and we look forward to welcoming you back soon!
Sincerely,
LamaBet Casino Team
Good morning
Good morning, my name is Antonio and I am writing to you from Spain. . The reason I am contacting you is to inform you about fraudulent activities by this company. If you are interested, I can provide more information and prove what I am saying. Don't think that I am doing this for money. I am doing it out of conviction. I look forward to your response.
A regards
December 7, 2024
Unprompted review
Reply from Lamabet
Dear TOÑO,
Thank you for sharing your concerns with us. We sincerely apologize for any confusion or frustration you’ve encountered while trying to access our site. We fully understand your concerns, and we want to reassure you that we take these matters very seriously.
We’re currently working on addressing the issue related to access from certain restricted geographies, and we are in the process of adjusting and improving our settings to prevent such problems in the future. Our goal is to provide a seamless and transparent experience for all our players, and we are sorry that this situation has caused you distress.
Regarding the deposits and winnings, we’ve already processed the returns to your account.
We truly value your feedback, and if you have further information or would like to share more details about your experience, please feel free to reach out directly.
Sincerely,
LamaBet Casino Team
Reply from Lamabet
Dear Tzitzi,
We’re so glad to hear you had a great experience with LamaBet Casino!
Your recommendation means the world, and we truly appreciate you taking the time to share your thoughts. It’s players like you that make our casino community special, and we’re thrilled to know that we’ve earned your trust.
We’ll continue working hard to provide an enjoyable and fair experience for all our players, and we look forward to welcoming you back soon. Thanks again for your positive feedback!
Sincerely,
LamaBet Casino Team
I really appreciate the fact there is…
I really appreciate the fact there is no problem depositing and withdrawing the amounts.
The customer support is amazing and quick to act and my manager Jimmy who as been really helpful in everything.
The only downside I can point is the time some withdraws take, but it's not a .amor problem.
November 29, 2024
Unprompted review
Reply from Lamabet
Dear Tiago Teixeira,
We truly appreciate you taking the time to share your experience with us! It’s fantastic to hear that you’re enjoying the smooth deposit and withdrawal process and that Jimmy has been such a great help in making your experience even better. We’re thrilled to know our customer support team has been quick and efficient in assisting you.
Regarding your comment about withdrawal times, we completely understand that waiting can be frustrating. The time it takes for a withdrawal to be processed can indeed vary depending on the payment method you choose. To help you find the fastest options for future withdrawals, feel free to reach out to our support team at any time, and they will be happy to guide you through the available methods with the quickest processing times.
Thank you once again for your thoughtful feedback. We’re committed to continually improving and making your experience as smooth and enjoyable as possible.
Sincerely,
LamaBet Casino Team
They never payed me out
They never payed me out. I requested 50euro payout, 1st they declined my verification without reason, after Im fully made the verification they refused the payout to my bank account. I used the same deposit method. They asked to use other bank acc( Revolut not good). But they refused again. They asked to use incognito mode at browser. Tested it not worked . They asked to choose other method like crypo: But crypto not shows at payout option at my payment page. They not fixed this
Upadate 2024.11.19 Today recieved my withdrawal
November 10, 2024
Unprompted review
Reply from Lamabet
Dear wowfarmer,
Thank you for bringing your concerns to our attention. We’re truly sorry to hear about the difficulties you’ve experienced with your payout request and the verification process. We completely understand how frustrating it must be, especially when you've followed all the necessary steps.
In order to properly investigate this situation and look into the specific details from our side, we would appreciate it if you could contact us directly via email. This will allow us to address your concerns more thoroughly and ensure that everything is handled with the care it deserves.
We take all feedback seriously, and your experience highlights areas where we can improve our processes to make them smoother and more transparent for all our players. We’re committed to resolving this issue and assisting you in any way we can.
Looking forward to your email and working with you to resolve this matter.
Sincerely,
LamaBet Casino Team
Don't waste your money on this…
Don't waste your money on this bookmaker. after placing several deposits on top leagues with PLN 500, I won PLN 2,200. At the time of verification, verification. I had to send about 40 selfie photos so that they would finally like one (either bad quality or not the right shot, etc.) and they would use it, but then the limits were reached. It's really a waste of time for such bookmakers. the plus is that the chat support is very helpful
November 4, 2024
Unprompted review
Reply from Lamabet
Dear Radoslaw Jan,
Thank you for sharing your feedback. After reviewing your case, we can see that the issue arose due to not fully adhering to the verification requirements set forth in our terms and conditions. We understand the verification process can take time, but it is crucial for all players to follow the specific guidelines we provide in order to ensure that the submitted documentation meets our standards.
It seems that the photos submitted during the verification process did not meet the necessary criteria, which led to delays. We ask that all players carefully follow the instructions provided during verification to avoid such issues.
If you need further assistance or clarification regarding the verification process, please feel free to reach out to us through live chat or email. We are always happy to help guide you through the steps and ensure everything is in order.
Sincerely,
LamaBet Casino Team
Perfect casino
Perfect casino. Fast payout, great selection of games. Great customer service.. Amy, the VIP manager, is the best.
October 18, 2024
Unprompted review
Reply from Lamabet
Dear Ævar Karlsson,
Thank you for your glowing review! We’re absolutely thrilled to hear that you consider us a perfect casino. It’s fantastic that you’re enjoying our fast payouts and the variety of games we offer. Our goal is to create an exceptional experience for all our players, and your feedback is a wonderful affirmation of our efforts.
We’re especially glad to hear such high praise for Amy, our VIP manager! She is indeed a valuable part of our team, and we’re proud to have her ensuring that our VIP players receive the highest level of service.
Thank you once again for your kind words, and we look forward to welcoming you back soon!
Sincerely,
LamaBet Casino Team
Awesome site
Awesome site, fast payouts and customer service is prompt and very polite… Sally was absolutely brilliant 😊
October 20, 2024
Unprompted review
Reply from Lamabet
Dear Stephen Boland,
We can’t thank you enough for taking the time to share your wonderful experience with us! It’s truly heartening to hear that you found our platform to be awesome and enjoyed the fast payouts we strive to deliver. Your satisfaction is our top priority, and it’s rewarding to know we’re meeting your expectations.
We’re particularly delighted to hear your kind words about our customer service. Sally is indeed a gem, and we’re thrilled that she was able to assist you so brilliantly. Our team works diligently to provide not just prompt responses, but also a warm and welcoming atmosphere for our players. Feedback like yours reassures us that we’re on the right track.
Once again, thank you for your fantastic recommendation! We’re excited to have you as part of our community and look forward to welcoming you back for more fun and thrilling moments.
Sincerely,
LamaBet Casino Team
Reply from Lamabet
Dear Tgs,
Thank you for taking the time to share your thoughts. It’s wonderful to hear that Emily has left such a positive impression on your experience with us. We strive to deliver outstanding service, and it’s always a joy to know when our team members, like Emily, shine through their dedication.
Should you ever need any further assistance or have questions, please don’t hesitate to reach out. We’re here to make your journey as enjoyable as possible, and we’ll always be happy to assist in any way we can.
Sincerely,
LamaBet Casino Team
Trustworthy, dedicated VIP team. Cashback.
Great selection of games… after rising up through the different tiers they have you get really good cashback amounts weekly.
Also if you reach higher tiers they assign you a dedicated VIP manager from the VIP department who helps you for whatever you need. David is a gentleman and has helped me navigate the ins annd outs of the promos rules and some bonuses too. It’s this personal touch that makes them an enjoyable Casino to be with and win.
I’d trust Lamabet the most of any competitor any day. Highly recommended A+++ :-)
September 30, 2024
Unprompted review
Reply from Lamabet
Dear Tiny Flyer,
Thank you for your wonderful feedback! We’re absolutely thrilled to hear about your positive experience with us. Your recognition of our trustworthy and dedicated VIP team truly warms our hearts.
It’s fantastic to know that you’ve enjoyed our extensive selection of games and that you appreciate the benefits that come with rising through the tiers. The cashback rewards are designed to enhance your gaming experience, and it’s great to see that they have made a significant impact on yours!
David is indeed a remarkable asset to our VIP department, and we’re glad to hear how he has guided you through the intricacies of our promotions and bonuses. That personal touch is something we strive to provide to each of our valued players, making your journey with us as enjoyable and rewarding as possible.
Your trust and recommendation mean the world to us, and we’re committed to maintaining that high standard of service that sets us apart from the competition.
Wishing you continued success and plenty of enjoyable gaming moments with our platform!
Sincerely,
LamaBet Casino Team
Boa tarde
Boa tarde.
Fiz o registo na LAMABET há umas semanas e comecei a jogar. Fui depositando com 20€ de cada vez. Talvez uns 400€ no total, sem nunca ganhar nada. Há 3 dias ganhei algum dinheiro, quis levantar 100€ mas NÂO ME PAGAM. Tenho a conta completamente verificada. NÃO PAGAM, não dão prazos de pagamento, nada. A evitar a todo o custo. Divirtam-se em outras casas. Se a LAMABET NÃO PAGA 100€, quando eu lá gastei 400€, imaginem se algum de vós ganha uma grande quantia. NÃO VOS VÃO PAGAR COM TODA A CERTEZA.
Tenho registo em, no mínimo, 30 casas de apostas. Esta é a ÚNICA que NÃO PAGA. A EVITAR A TODO O CUSTO. SCAM, SCAM, SCAM. LAMABET É SCAM PURO.
Good afternoon.
I registered at Lamabet a few weeks ago and started playing. I deposited €20 each time. Maybe 400€ in total, without ever winning anything. Three days ago I won some money. I wanted to withdraw €100 but they won't pay me. My account is fully verified. They don't pay, they don't give payment deadlines, nothing. Avoid at all costs. Have fun at other houses. If Lamabet doesn't pay €100 when I've spent €400 there, imagine if any of you earn a large sum. They certainly won't pay you.
I'm registered in, at least 30 bookmakers. This is the ONLY one that doesn't pay out. TO AVOID AT ALL COSTS. SCAM, SCAM, SCAM. LAMABET IS A PURE SCAM.
September 4, 2024
Unprompted review
Reply from Lamabet
Olá Mário T.,
Agradecemos muito o seu feedback!
Lamentamos genuinamente saber sobre os problemas que enfrentou com o seu pedido de desistência. Normalmente, o nosso sistema processa a retirada dos pedidos suavemente e sem demora.
Para abordar a sua situação específica, precisamos de analisar os detalhes da sua conta. Compreendemos o quão importante é resolver este assunto rapidamente, por isso contacte diretamente a nossa equipa de apoio. Pode contactá-los através do nosso chat ao vivo ou por e-mail. Forneça os detalhes da sua conta e quaisquer informações relevantes sobre as suas transações recentes e serão capazes de investigar e ajudá-lo ainda mais.
Obrigado pela sua paciência, e estamos empenhados em resolver este problema o mais rapidamente possível.
Sinceramente,
Equipa de Casino LamaBet
Richard molto bravo e disponile 24/7
August 17, 2024
Unprompted review
Reply from Lamabet
Salve Consumer,
Grazie per le tue gentili parole su Richard! Siamo lieti di sapere che la sua disponibilità e il suo supporto 24 ore su 24, 7 giorni su 7 ti hanno lasciato un'impressione positiva.
La dedizione e la prontezza di Richard nell'aiutare i nostri giocatori sono qualità che apprezziamo profondamente ed è meraviglioso sapere che i suoi sforzi hanno fatto la differenza per te. Ci assicureremo di condividere il tuo apprezzamento con lui.
Se hai bisogno di altro o hai altri feedback, non esitare a contattarci. Siamo qui per garantire che la tua esperienza di gioco sia il più piacevole possibile.
Cordiali saluti,
Team del casinò LamaBet
Among the worst casinos in the world…
Among the worst casinos in the world with payout driven without randomization. therefore all the reviews, for me, are absolutely false.
August 13, 2024
Unprompted review
Reply from Lamabet
Dear Salvatore,
Thank you for your feedback. We understand your concerns and would like to provide some clarification on how our casino operates.
All games at our casino, including slots, have automatic outcomes provided by random number generators (RNGs). This means that no outcome can be "tampered with" or altered from the outside. Winnings and losses are determined solely by these automatic algorithms, which have been rigorously tested by independent auditors.
In addition, all slot games have a pre-programmed return to player (RTP) rate, which determines how much of the total amount of bets the game pays out in the long run. This rate is set by the game provider and cannot be changed by our casino.
We value your opinion and are always ready for an open dialog. If you have any further questions or concerns, please do not hesitate to contact our support team.
Best regards
LamaBet Support Team.
Great customer service with Ginny and…
Great customer service with Ginny and awesome games
August 6, 2024
Unprompted review
Reply from Lamabet
Dear Guillaume,
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that you had a great time with our customer service team, especially with Ginny. We take pride in offering exceptional support, and it's fantastic to know that Ginny made a positive impact on your experience.
It's also wonderful to hear that you enjoyed our selection of games! We strive to provide a diverse and exciting array of options to ensure that every gaming session is enjoyable and memorable.
If there’s anything more we can do to enhance your experience or if you have any suggestions, please feel free to let us know. We look forward to welcoming you back and hope your next visit is just as fantastic!
Sincerely,
LamaBet Casino Team
Thank you Leo for your understanding in…
Thank you Leo for your understanding in helping me with the application. I Will advise my friends. Thank’s Leo
July 16, 2024
Unprompted review
Reply from Lamabet
Dear Esmeralda Pacheco,
We are thrilled to hear that Leo provided you with exceptional assistance during your application process. Thank you for taking the time to acknowledge his efforts. We strive to ensure that every interaction with our team leaves a positive impression, and it's wonderful to know that Leo's support met your expectations.
Your recommendation means a lot to us. If they have any questions or need assistance, please encourage them to reach out. We're always ready to assist and ensure a smooth and enjoyable experience for everyone.
Thank you once again for choosing LamaBet Casino. We look forward to serving you and your friends in the future!
Sincerely,
LamaBet Casino Team
Overall OK
Overall OK. Don't like 20 min deposit but everything otherwise works fine
I have a withdrawal issue which Heinrich is sorting for me now
July 11, 2024
Unprompted review
Reply from Lamabet
Dear Ciaran,
Thank you for your feedback!
We're glad to hear that your overall experience with us has been positive. We understand that quick deposits are important, although occasionally there may be delays from payment providers. Also, rest assured, we strive to resolve withdrawal issues promptly.
If there's anything else we can do to improve your experience or if you have any further questions, please feel free to reach out. Our agents are ready to help.
Sincerely,
LamaBet Casino Team
Very happy to play here Kolosowski
Very happy to play here. Very often they send me spins without deposit. You must try and play here
July 5, 2024
Unprompted review
Reply from Lamabet
Dear Edward Adam,
Thank you for your positive feedback! We're delighted that you enjoy playing with us and appreciate our promotional offers. Your satisfaction is important to us, and we strive to provide the best gaming experience possible.
If you have any questions or need assistance, please feel free to reach out to our support team through live chat or email.
We wish you many victories and fun at LamaBet Casino!
Sincerely,
LamaBet Casino Team
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