Lambland Reviews 

Great Customer Service!
I ordered a pair of slippers for my husband as a Christmas Gift, received them promptly, they then sent me another pair (which threw me a bit) When I opened them I realised that the first parcel was sent in the wrong size by mistake, they then sent the correct ones without waiting for me to send the wrong ones back or charging me for the second pair.
No many companies would have done that even if they realised about the mistake. My husband had his slippers to open at Christmas, which he loved and I did the honest thing and sent the spares back using their free returns label. 10 out of 10

What a brilliant company! Fantastic selection of superb quality products at good prices.
Helpful, knowledgable and friendly service from Melissa. Incredibly efficient.
I purchased 2 sheepskin rugs - which were fabulous quality but didn't quite match my colour scheme and had a no quibble return. I then re-ordered a darker shade - and Lambland kindly (and patiently!!) explained the difference between British and NZ/Australian sheepskins, assisting me in what would be most suitable.
I actually looked up to see if there were two companies with the same name - as I can't believe anyone has had a negative experience. The google reviews (lots of very positive ones) are more accurate.

Unacceptable and very poor customer service.
Over a month after ordering two sheepskins, I am still waiting for my items.
These were advertised as being in stock when I placed my order and LL was happy to take immediate payment. Since that time the company has done nothing to follow up.
Furthermore, despite my requests for proactive communication, LL has repeatedly made no effort to update me. The owner/manager, Paul is curt, unapologetic and makes assurances he cannot fulfil.
DO NOT ORDER FROM LAMBLAND

Myself and various family members have had quite a few orders from this lovely British company based in Ilfracombe, all have been as described and of excellent quality. The site does make it clear that sometimes if you want a colour / size not in stock there might be a delay. The week before Christmas I ordered two double sheepskins in the gorgeous tipped colour which is a soft gold peach cross. They arrived at the start of the New Year and they are beautiful, very thick and soft and the backing is equally soft - no nasty smell as you get with cheaper Chinese imports. I am more than happy to keep on ordering from them - incidentally I recommend the grooming brush they sell for the sheepskins, keeps them looking great.

Purchased these Lambland Mens Genuine Sheepskin Suede Moccasin Slippers with Soft Suede Sole from Lambland Ltd on Ebay. The seller is located in the UK. Depending on the brand of shoe, I wear either a Men's US size 8 or 8/12. I ordered the slippers in Men's size 8 & the seller sent me a pair of slippers in Men's UK size 7 or EURO size 40. I googled the size chart to get the UK men's equivalency of US men's size 8 & that would be a UK size 71/2 or EURO size 41.5 . The size the seller sent me were equivalent to US men's size 71/2 which are too small & judging from the size slippers the seller sent me, I would likely need a men's US size 81/2 or UK size 8..
The seller refused to accommodate me by either doing an exchange for the proper size or offering a refund..
I would highly recommend avoiding to transact with this seller on Ebay as he has several other negative feedback reviews on his business practices ..
In business it's been said that 1 complaint is too many!! I noticed you have several negative comments about your business practices.. >
1)"Although very cute, it is VERY small and VERY overpriced! Buyer: k***a ( 320Teal star icon for feedback score in between 100 to 499) "
2) " The item I ordered was the wrong colour to the one described Buyer: r***d ( 409Teal star icon for feedback score in between 100 to 499) "
3) "item is very poor ,fell apart and say will send another and don't really :( bad Buyer: e***s ( 349Teal star icon for feedback score in between 100 to 499) "
4) "sent me a smaller size then what paid for Buyer: _***9 ( 576Purple star icon for feedback score in between 500 to 999) "
5) "The article did not arrive at all Buyer: s***w ( 42Yellow star icon for feedback score in between 10 to 49) "
6) "I order BROWN I get GREY ? Buyer: t***o ( 233Teal star icon for feedback score in between 100 to 499) "
7) "The article did not arrive at all Buyer: s***w ( 42Yellow star icon for feedback score in between 10 to 49) "
8) " This is not as ordered. The description says sixe 44-50. I measured it and the l Buyer: k***m ( 105Teal star icon for feedback score in between 100 to 499)"
I live by the motto that the customer needs to be treated right & fairly & deliver exactly what the customer ordered especially important to mention if the sizes of your slippers are made smaller or larger than stated size. Oftentimes I could take a size 8.5 US men's if the shoe or slipper is made smaller than the stated size..
My motto in business is this > "Your Satisfaction is My Success!" meaning the customer's satisfaction...
A very unhappy customer!!!

One of the worst companies I ever dealt with so far. The owners and the managers lack any sense of responsibility and newer follow up. Complete disgrace.

Back in early April I ordered a sexto shipskin rug from Lambland which they promised to deliver by mid May. However that didn’t happen. After receiving nothing by mid May and seeing no updates from Lambland I emailed them kindly asking about my order’s fate. That’s how it all started.

In fact by mid June I’d sent about 20 emails to Lambland and called them several times. Every time the person on the other end was perfectly adequate and polite and promised to check the progress of my order with their shop and get back to me ‘later on today’ or ‘tomorrow’. Which they never did. No single time at all.

I totally appreciate it is a tough time for the whole retail sector, and any business may suffer delays in their supply chain or gaps in funding.

But what makes me really upset in this situation is the people who run Lambland and their attitude. Despite the order being long overdue they never made any effort to inform me about the progress or the reason for delay or simply apologise. And even when they clearly promised get back, they just didn’t. All I had from Lambland by mid June is a mountain of promises to call me tomorrow or to email me or to ship. And none of those promises has ever been fulfilled.

Sometimes I think about the Lambland founder who and likely answered some of my calls or emails — who are they? Why they do what they do? What happens in their minds when they promise something to other people and then simply ignore those promises?

UPD:
Coincidentally or not, after leaving this negative feedback on several resources I received two emails from Lambland. Happy days! They’ve finally decided to email me. Moreover this time Lambland promised to ship my order on the next day. And they did!

But what’s arrived was another surprise. I paid for «British Premium Quality Large Rare Breed Sheepskin Rug». But what I received is better described as «The worlds smallest sexto sheepskin rug». And also likely the most short-haired one.

The Lambland’s own size guide describes sexto as 180 x 180 cm. The rug I received was a complete joke: 174 x 139 in its widest places and 145 x 120 on average. Which looks a bit small even for a quad rug by the Lambland's own standards. Also with its hair length of 5 cm max it looks like a different breed of animal when compared to the description and the luxurious photos of the long-haired rrugs on the Lambland’s website.

So based on my very own experience I am not sure if I could recommend Lambland to my friends and family as well as to any person researching this company on the internet.