Great customer service, kind, efficient and solution-oriented. Good quality price ratio: I've bought 3 lamps from their website in the last 2 years and they have all lived up to our expectations. When... See more
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Great customer service, kind, efficient and solution-oriented. Good quality price ratio: I've bought 3 lamps from their website in the last 2 years and they have all lived up to our expectations. When... See more
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I ordered the Lindby LED panel Nelios (120 x 60 cm, CCT, black metal), and the overall experience was very smooth. Delivery was quick and straightforward, and the product arrived well-package... See more
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I had a fantastic experience shopping with Lampen24. The prices are very competitive, and the shipping was super fast—everything arrived sooner than expected. I ordered a pendant light which is bea... See more
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We are very happy with the products we purchased from Lampen24. As we bought a ceiling lamp for our bedroom and another one for our living room in addition of a standing one. All of them are working p... See more
Company replied
Lampen24.nl is de webwinkel voor alle soorten lampen en verlichting. Met onze verlichtingsideeën maken wij je omgeving niet alleen helderder, maar ook mooier! Wij bieden je een samengesteld en veelzijdig assortiment van meer dan 400 merken - lampen en verlichting voor elke smaak, elke behoefte en elk budget. Voor de perfecte lichtsfeer voor elke gelegenheid om je welzijn te verbeteren. Lampen24.nl kan je professioneel deskundig advies verwachten, ook voor zakelijke klanten. Kies bovendien uit flexibele betaalmethoden van iDEAL tot achteraf betalen via factuur en profiteer je van een uitstekende leveringservaring.
Gratis retourneren binnen 50 dagen en geld-terug-garantie
Rabanusstraße 14-16, 36037, Fulda, Germany
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Reply from lampen24.nl
Packaged very well, good delivery service, beautiful lights, fast support replies.

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Reply from lampen24.nl
I made an order of more than €500, some chandeliers from them on Aug 31st(all in stock) The delivery date was 12-14th September. Order no. LPNL635421
I had renovations going on at my place and I needed the order by 16th. However, nothing from them till 14th September.
I wrote to them on 14th and they say, the order is still getting packed (they have taken 15 days to just pack it). And they don't know when will it be shipped.
I tell them to cancel the order since they've still not shipped it or packed it and I bought other stuff from somewhere else for faster delivery.
However they refuse to cancel the order. And they stopped replying to my emails.
And now on Sept 22, 11pm they tell me, the order has been shipped after I've told them multiple times to cancel it and refund my money. No response on the cancellation requests.
Save yourself and avoid them. Never buying anything from them again!
The order has arrived after a month. 15 days too late. I haven't seen it yet because it's in the other house which is under construction. But it's no use to me because it is so late and they lied about delivery and did not cancel the order. What a waste of time and money and energy!
Never ever buying from them again.

Reply from lampen24.nl
We are very happy with the products we purchased from Lampen24. As we bought a ceiling lamp for our bedroom and another one for our living room in addition of a standing one. All of them are working perfectly fine. And we are planing to buy new lamps one we finish some renovation works. Unfortunately, two of the painting lamps that we bought were not useful for us and because the return date has expired we couldn't return them. But the overall experience with Lampen24 is very good

Reply from lampen24.nl

Reply from lampen24.nl

Reply from lampen24.nl
I ordered lights here for our kitchen, eating table and living room. We bought worth €662 worth of light. Normally it will cost us €700 but we received a discount. Everything arrived and fortunately nothing is damaged. I ordered here also all the lightbulbs and it is all complete. We are contented with everything. Customer service also replies fast.

Reply from lampen24.nl
I’ve bought from them several times. The product is always high quality and what you expected it to be. The times I changed my mind, returning was also free of hassles.

Reply from lampen24.nl
Lamp24 delivered an incomplete product and refused to make it whole or provide a refund. The lack of flexibility, accountability, and customer care after multiple interactions is disappointing. I would not trust Lamp24 with further lighting fixtures as a result of this experience.

Reply from lampen24.nl
The full process was very smooth, descriptions of the products are complete, and shipping and information during this one was correct.
The only negative aspect was that they charged extra for a big package that I did not find very fair.

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Reply from lampen24.nl
Fast delivery, beautiful products, happy with the quality!

Reply from lampen24.nl
Products didn’t match the description. The solar lamp didn’t work

Reply from lampen24.nl
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