Very bad service. Despite ordering directly at the store they made a mistake with the order. Also, after promising to send the order within a certain date, they communicated last minute that the item... See more
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See what reviewers are saying
Very good customer service for sending me 4 defected fittings out of the box. Too bad that 4 out of 14 were defected and hopefully they will last long.
Super fast delivery. Spotlight that I needed were on stock, even though it’s not a regular colour. Very pleased shopping experience. Can definitely recommend!
Glass from my lamp broke when I was assembling it - I got replacement lamp before I managed to send the old one back. Excellent customer service!
Company details
Written by the company
Lampenlicht is dé bestemming voor sfeervolle en betaalbare verlichting die perfect aansluit bij jouw behoeften en smaak. Sinds onze start in 2007 zijn we uitgegroeid tot een marktleider in Nederland, België en Duitsland, en zijn we actief in 36 landen wereldwijd. Ons brede assortiment omvat meer dan 4000 producten, waardoor je gegarandeerd de perfecte verlichtingsoplossing vindt voor elke ruimte. Bij lampenlicht staat klanttevredenheid centraal. Onze deskundige medewerkers bieden professioneel advies, zowel online als in onze winkels verspreid over Nederland, België, Spanje en Polen. We begrijpen dat betalingsgemak belangrijk is, daarom bieden we diverse flexibele betaalmethoden aan. Of je nu op zoek bent naar subtiele sfeerverlichting voor thuis of functionele verlichting voor op kantoor, lampenlicht staat klaar om aan al jouw verlichtingsbehoeften te voldoen. Ontdek ons assortiment vandaag nog en laat ons je helpen bij het creëren van de perfecte sfeer.
Contact info
Netherlands
- +3211931007
- info@lampenlicht.be
- lampenlicht.be
4.4
Excellent
3K reviews
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Waiting for refund or delivery
Ordered 3 items in november. After some weeks, 2 of them were delivered. Waited a bit more, as I can understand the end of year might be busy.
Checked with customer service about the 3th item. They said it has been shipped in their records, so all must be ok. It was of course not OK, as I did not recieve it and I let them know immediately.
No response since (several weeks again).
I just want to receive the product, or at the minimum receive my money back (if it is no longer available).
However no response from customer service.
Hope they will respond to a bad rating.
Once the matter is solved properly I might change my rating. Let's see...
Ordernummer 54000327865
January 6, 2021
Unprompted review
Bought a lamp and some bulbs.
Bought a lamp and some bulbs.
Very satisfied of the lamp. Nice design at a low price.
One of the ordered bulbs was broken, after an email complaint I received a new one for free.
Happy customer, already recomended this site to friends.
January 9, 2020
Unprompted review
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