All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
709 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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The website looks and feels like a uk…
The website looks and feels like a uk based company, so very misleading as the products take ages to be delivered.
It took a month for my lights to be delivered (1 out of 2), and it came damaged, delivered by DPD the box was opened on one end, the end of the light bar was damaged and won't screw back on, this part was loose inside the box with no adequate packaging, so was rolling around causing scratches and marks on the light, the plastic bag the light was put in was a dirty plastic bag which looked like it was used many times.
There's no phone number for you to call, only one email address, I've emailed them and went on the live chat which no one answers.
Waiting a month and my other light has gone awol with no updates whatsoever.
I'm going to assume this has gone missing, will now contact my credit card company to refund me.
Very disappointed having waited so long to receive a faulty product.
I can't believe they think it's ok to send the item like this.
They say they have 24/7 customer service but I've not had any response hence why I put my review here.
The quality of the product is not what I expected, I have bought many lights and this has got to be the worse quality and worse packaged, especially when being sent from so far away.
December 13, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been.
We would very much like to investigate this matter properly and resolve it for you, including the delivery delay, the damaged item you received, and the missing light you mentioned. However, at the moment we are unable to locate your order in our system, as no order number or purchase details were included in your review.
Could you please contact us directly by email and provide your order number (or the email address used when placing the order)? Once we have this information, our support team will be able to review the case, check the shipping status, and offer an appropriate solution as soon as possible.
Regarding your concerns:
We sincerely apologise if the delivery time did not meet your expectations.
We are also very concerned about the condition in which the item arrived, as this does not meet our packaging or quality standards.
Our customer service team does respond to all enquiries in order, and we regret if you did not receive a timely reply during this period.
Please rest assured that we do not ignore customer messages, and we are committed to resolving genuine issues fairly once we can identify the order.
We hope you will allow us the opportunity to assist you and make this right.
Kind regards
Great quality and customer service
The light shade here is beautifully made, very stylish. We're really happy with it. Furthermore, the customer service has been good, with quick and helpful answers to our queries. Would recommend!
December 11, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that you’re happy with the quality and style of the light shade, and it’s great to know our customer service team was able to help you promptly and clearly. Your recommendation really means a lot to us.
If you ever need any further assistance or are looking for more lighting in the future, we’d be very happy to help.
Kind regards,
Lampsmodern Customer Support Team
Worst company I have ever come and the…
Worst company I have ever come and the products they sell are made in China and so cheap. Mine didn’t work and I paid £330 for something worth probably £15. They refused to take it back. I am allowing PayPal to deal with it.
December 10, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel disappointed with your order.
We’d like to clarify a few important points. Our products are manufactured by our long-term partner factories, and while production takes place overseas, all items are designed to meet UK and EU electrical standards and undergo quality checks before dispatch. Many of our customers have been using the same models without any issues.
Regarding your specific case, we did not refuse to help. We asked for fault details and supporting evidence so we could confirm the issue and offer an appropriate solution, such as a replacement, repair, or refund in line with our warranty and returns policy. Unfortunately, we were unable to complete this process without the required confirmation.
We fully respect your decision to involve PayPal and will, of course, cooperate with them and provide all relevant information so the case can be reviewed fairly and transparently.
If you would still like us to assist directly, we remain open to resolving this matter with you in a reasonable and professional way. Please feel free to reply to this email at any time.
Kind regards,
Lampsmodern Customer Support Team
Poor customer service and extended…
Poor customer service and extended delivery times.
December 8, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
We’re sorry to hear that your experience didn’t meet expectations. We understand how frustrating delays and communication issues can be, and we truly apologise for the inconvenience caused.
We’re continually working to improve our delivery times and customer service, and your feedback helps us do better. If there’s anything unresolved or if we can assist you further, please feel free to reach out — we’re here to help.
Kind regards
Excellent after sales care
I am super impressed by Lampsmodern. I bought a ceiling light from them a few years ago and unfortunately one of the glass petals was smashed by my son. Despite not being able to find my original purchase information, Lampsmodern have agreed to replace this for free and without any fuss. I am so pleased that I can continue to enjoy my beautiful light.
December 6, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you so much for your lovely feedback! We’re really happy to hear that you’re pleased with our after-sales support and that we could help replace the glass petal for your light.
We always try our best to make things easy for our customers so it means a lot to know you had a great experience.
If you ever need anything else in the future, please feel free to reach out.
Enjoy your beautiful light!
Kind regards
Long delivery time but good customer…
Long delivery time but good customer service. The reviews look like they are fake
December 6, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that the delivery took longer than expected — we understand how frustrating that can be. Our logistics team is continuously working to improve delivery times.
Regarding the reviews, we can assure you that they are from real customers. We never use fake or purchased reviews, and all feedback — positive or negative — helps us improve our service.
If there is anything we can assist you with regarding your order or if you have any concerns, please feel free to reach out. We’re here to help.
Kind regards
They mislead consumers
In my opinion they’re misleading consumers as it looks that you are buying from a company in the UK, but it’s actually Chinese. First of all, I don’t have any problem buying Chinese things as most of things nowadays come from China, some good quality and some really bad. But, Lampsmodern UK should be more transparent before consumers make a purchase, because once you buy something forget you will not be able to return it, if you try it’ll cost you a ridiculous amount of money without guarantee that they’ll refund the money paid for the item. The item I purchased, a mounted ceiling lamp costs £180 and it took 3 weeks to arrive, they did reply to my emails with a bit of delay, but no much explanation of the item journey and the tracking number did not work. Finally the item was delivered, the structure is not too bad, but the plastic that works as shade is very poor and bad quality. Also, once the lighting is on you can see the marks of cables and metal through the shade. I would have returned if purchased from a reliable source where I could return and be refunded, which is not the case. A lesson to be learnt, but in the future I need to make sure I ready the review and done a bit of more research about the company, therefore, I do not recommend buying stuff that comes directly from
China (including this company) unless they have a representative in the UK/EU. Also, the lighting has no UK/EU label of safety and etc.
November 6, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We would like to clarify a few points to avoid any misunderstanding:
1. Products shipped from overseas
We are a UK-registered company, but like many modern retailers, our products are shipped directly from our overseas factories. This helps us keep prices competitive and offer a wider selection. We agree that we should communicate this more clearly and will continue improving the transparency of our product pages and checkout process.
2. Returns & customer support
We absolutely do accept returns and provide refunds. We also offer Xcotton Shipping Protection, which allows customers to claim for lost, delayed, or damaged parcels without needing to ship anything back at their own cost. If there was any confusion regarding this, we sincerely apologise.
3. Product quality
We’re sorry the item did not meet your expectations. Some acrylic lamps may show internal components when lit, depending on brightness and shade thickness, but we understand this may not be suitable for everyone. If you had contacted us directly about the issue, we would have been happy to offer a replacement, partial refund, or another solution.
4. Safety labels
All products comply with the required electrical safety standards of the regions they are designed for. If any label was missing or unclear, we would have been glad to resend the documentation.
We genuinely value your feedback—it helps us improve both transparency and service quality. If you’re open to it, we’d like the opportunity to make things right. Please contact us with your order number and we’ll try our best to resolve this for you.
Thank you again for sharing your experience.
Kind Regards
Placed order one week ago and they…
Placed order one week ago and they haven't shipped the product and no way to contact also, over email they are not responding.
December 4, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for reaching out.
We’re very sorry for the inconvenience. Could you please provide your order number so we can check the status and assist you as quickly as possible?
Kind regards
They are not based in Uk despite the…
They are not based in Uk despite the name ‘Lamps modern uk’.
I ordered 3 lamps ,2 of them came in 20 days the other one it took 3 months.
I asked them to cancel multiple times the order because I couldn’t wait that long for it but they just don’t listen.
After I received ,I wanted to return but they said there is 20% fee charge to return ,so I was kinda forced to keep it as the offered me a discount.
November 26, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
We’re very sorry to hear about your experience, and we sincerely apologise for the delays and inconvenience caused.
Although our brand name contains “UK,” some of our products are shipped directly from our overseas factory. This allows us to offer a wider range of designs, but it can occasionally result in longer delivery times — and we fully understand how frustrating that can be. We should have communicated this more clearly.
Regarding your request to cancel, we’re sorry if you felt unheard. Once an order enters production, cancellation becomes difficult, but we should have handled your case with better communication and support.
As for the return policy, the 20% fee applies to standard returns, but we never want customers to feel “forced” to keep an item. If you are still unhappy with your lamp, please contact us, and we will review your case again to offer a fair and satisfactory solution.
Thank you for your feedback — it helps us improve our service.
Kind regards
Speedy delivery and items arrived…
Speedy delivery and items arrived exactly as described. Fantastic choice of products - we will definitely purchase again in the future! Really impressed with follow up customer service.
December 2, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you so much for your lovely feedback! We’re delighted to hear that your order arrived quickly and exactly as described. It means a lot to us that you enjoyed our product selection, and we truly appreciate your kind words about our customer service.
We look forward to serving you again in the future!
Best regards
Terrible quality
Recently ordered a modern circular living room light at a cost of £52, arrived 18 days later due to the products coming directly from China even though the website and company appear to be uk based. The light is very poor quality arrives in pieces and requires you to wire it up yourself using some very questionable wire nuts. I’ll be putting the light the only place it’s fit the bin, wouldn’t fit something of such poor quality into my home. Do not buy from this company
December 1, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
We’re very sorry to hear that the light did not meet your expectations, and we sincerely apologise for the disappointment caused.
Although our website is UK-based, some of our products are shipped directly from our overseas factory, which is why the delivery can take longer. We completely understand your frustration, and we will review the way this information is presented to make it clearer for future customers.
Regarding the quality issues you mentioned, this is certainly not the experience we want our customers to have. We would really appreciate the opportunity to make things right for you. If you could contact us at email, we will be happy to arrange a replacement or a full refund — whichever you prefer.
Thank you for your feedback, and again, we’re truly sorry for the inconvenience caused.
Kind regards
Awful Customer Service and poorly made products that are not finished correctly during Manufacturing
What overpriced Poor Quality lights I had delivered! There were no pre-drilled holes for me to mount my £117.96 order which would mean having to drill through the steel in order to mount the light. The outer cover was discoloured as well. I have sent several e mails to the company which they keep asking me for photos and video evidence (Which I have provided) and no reply not even a thank you for the video!! I have asked for the light to be replaced or a full refund and for them to send me pre-paid postage to send the light back but no response so it looks like I will have to get in touch with my credit card company to deal with this. 0/10 Order LPUK30415
November 6, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
We’re very sorry to hear about your experience, and we sincerely apologise for the inconvenience this has caused.
We want to reassure you that we have replied to every email you sent, but it’s possible that our messages may have been filtered into your junk or spam folder. Could you kindly check there? We’re more than happy to resend all previous replies as well.
Regarding the issue with the light, we absolutely want to resolve this for you. We will arrange a replacement or a full refund for you. There is no need to worry — we will take responsibility and ensure this is sorted for you as quickly as possible.
Thank you for your patience, and we truly apologise for the trouble caused.
Kind Regards
Expensive price! Cheap Chinese quality
Recently purchased Modern Nordic Minimalist Long LED Ceiling Lighting. Despite Lampmoderns very UK looking website my light came from China. Its cheap, flimsy plastic. Dreadful quality. And I paid £112!!!
I feel completely robbed. The lamp took 13 days to arrive, but now I realise it's come from China I'm not surprised. BE VERY CAREFUL BUYING ANYTHING FROM THEM!!!
November 28, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
We’re very sorry to hear about your disappointing experience, and we sincerely apologise for the frustration this has caused.
Although our products are shipped from our overseas factory, we always aim to ensure that every item meets our quality standards. It’s clear that we fell short this time, and we truly regret that the product did not meet your expectations.
We would like to make this right for you. Please contact us at email with your order number, and our team will be happy to assist you with a replacement or a refund.
Thank you for bringing this to our attention — your feedback helps us improve.
Kind regards
No Customer support online or over the phone
I placed my order 2 weeks ago and i have waited 2 weeks. my order never turned up. i tried to find a way to speak to cutomer support but there is no phone number. just one email address and no one has replied me on my order yet. avoid
November 26, 2025
Unprompted review
Reply from Lampsmodern
Dear Khawaja,
We are truly sorry for the inconvenience you’ve experienced. Waiting two weeks without receiving your order or a response is unacceptable, and we completely understand your frustration.
We want to sort this out for you as quickly as possible. Could you please provide your order number so we can urgently check the status of your shipment and arrange a solution right away?
Once again, we sincerely apologize for the poor experience and appreciate your patience. We’re here to help and will make this right for you.
Kind regards
Product was as shown in the picture
Product was as shown in the picture. It arrived safely, nice lamp i love it.
November 21, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind review. We're delighted to hear that the product arrived safely and looks just as shown in the pictures. We're glad you love the lamp!
If you need any assistance in the future, please feel free to reach out. We appreciate your support and hope to serve you again soon.
Warm regards
Only two of the product were delivered…
Only two of the product were delivered from the five ordered. No reply to emails or online chat.
Dreadful service - they owe me approx £200 of product and I can't get any response from them
November 18, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We are very sorry to hear that you only received two items instead of the five you ordered, and that you haven't been able to reach us. This is certainly not the experience we want you to have.
To help us investigate this urgently and arrange the missing products for you, could you please provide your order number? Once we have the order details, we will resolve this for you as quickly as possible.
Thank you for your patience, and we sincerely apologize for the inconvenience caused.
Kind regards
Great customer experience from queries…
Great customer experience from queries on delivery to receiving the end product.
The customer service team also helped me resolve an incorrect order issue in a stress free manner. Will happily buy more products from here and recommend to my friends and family.
November 17, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you so much for taking the time to share your positive experience with us. We’re truly delighted to hear that you were satisfied from the initial delivery queries all the way through to receiving your product.
It’s also great to know that our customer service team was able to help you resolve the incorrect order smoothly and without stress. Your satisfaction is always our top priority.
We really appreciate your support and your willingness to recommend us to your friends and family. We look forward to serving you again in the future.
If there is anything else we can assist you with, please feel free to reach out at any time.
Warm regards
Long delivery time and lights arrived…
Long delivery time and lights arrived badly damaged. Not a UK company. Stay clear of them
November 13, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for sharing your feedback — I’m truly sorry to hear that your lights arrived damaged and that the delivery time caused frustration.
We understand how disappointing it is to receive an item in poor condition. When this happens, we always take responsibility and provide a replacement or refund, and you will not be asked to return damaged items at your own cost. If you’re able to send us a few photos of the damage, we can sort this for you right away.
You’re also right that we are not a UK-based warehouse — our products ship directly from our overseas facility, and delivery can take longer as a result. We apologise if this wasn’t made clear enough at the time of purchase; we’re actively working to improve this information so customers know exactly what to expect.
We’re really sorry for the inconvenience caused and would like the chance to put this right for you. Please do get in touch with your order number so we can resolve this as quickly as possible.
Warm regards
Received item that needed all the…
Received item that needed all the wiring to be completed and connected. For the price I was expecting a good quality light. Poor quality item, not as expected, no safety stickers. Very disappointing, would not recommend
November 12, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for taking the time to share your experience — I’m really sorry to hear that the light didn’t meet your expectations.
I completely understand your disappointment, especially regarding the wiring and assembly required. Just to clarify, the product listing on our website does state that some assembly is needed, including connecting the wiring before installation. However, we appreciate that this may have been easy to miss, and we’ll review the listing again to make sure this information is as clear and visible as possible.
As for the quality concerns and missing safety stickers, that’s certainly not the standard we aim to deliver. If you could share a few photos with us, we’ll be more than happy to look into this further and offer a suitable solution — whether that’s a replacement or another option that works best for you.
We’re sorry for the disappointment caused, and we’d like to put this right for you.
Warm regards
Do not buy from this website
Do not buy from this website . Items arriving dammaged, very cheeply looking and charged hundreds. If you want to return item you have to pay over a 100pounds as its in China. Customer service goes circles and takes ages to reply and even denying its from their website. Had to rise a dispute via paypal. Still waitting on 250pounds refund.
October 27, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for taking the time to share your feedback — I’m truly sorry to hear about the issues you’ve experienced.
We never want any customer to feel disappointed or unsupported, and I completely understand how frustrating this must have been for you, especially with the damaged arrival and the difficulty surrounding the return.
I’d like to clarify a few points to hopefully help:
If an item arrives damaged or not as described, we always take responsibility. In these cases, we do not ask customers to pay the return shipping to China. We either offer a replacement or a refund depending on the situation.
We also do not deny orders placed with us — if there was a misunderstanding, that’s on us, and I apologise for any confusion caused.
I’m sorry as well that our responses felt slow. We genuinely try to reply within one working day, but I completely understand how delays can add to the frustration.
Regarding your PayPal dispute:
If you could provide your order number, we can check the status immediately from our side and push the refund forward where needed. We want to make sure this is resolved for you as quickly as possible.
Again, I’m very sorry for the inconvenience caused, and we appreciate you giving us the opportunity to put this right.
Warm regards
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