Outstanding customer service from start to finish. Livina, their customer service agent, was prompt and helpful when I needed to make an change to my order. The order took a bit long to ship but it ev... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1/ the item looked ex display. Dusty/ marked/ poorly packaged. 2/ One of the shades was knocked and broken on it’s edge. 3/ One the bracket was broken. 4/ Unexpected import duty charge.
I live in Australia! Firstly that is on the other side of the world from Lamp Twist ! I received amazing service . Incredible emails , telling me , when & where my item ( kettle ) was shipped . Excell... See more
I ordered an expensive designer lamp at LampTwist. After a few weeks waiting the lamp was shipped by DHL and supposedly delivered at my home address while nobody was at home. Parcel was nowhere to be... See more
4.1
Great
6K reviews
Asks customers to review
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Replied to 73% of negative reviews
Typically replies within 2 weeks
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I did not know I could not readily use…
I did not know I could not readily use the light in the US - you must not sell an item to the US without that warning … now I am forced to spent more money for a converter and the actual bulb / that is unacceptable
I am very disappointed! I would have sent it back if my wife accidentally did not throw away the boxes. You have got to warn people so that they can make an educated purchase
They sell these light in the US for a little more
I should have known that opting for yours may not be better after all - very very disappointed
December 22, 2025
Reply from LampTwist
Hello,
We are a Belgian site operating in Europe, and all our products are EU certified. All relevant information is available on the product pages, and the product itself is fully functional. We regret that this may have been overlooked.
The purchase process and our service have been entirely correct, but we understand your frustration regarding the missing awareness of compatibility.
Not great
Unfortunately, my experience wasn’t great. The product was drop shipped, causing a very long delivery time. On top of that, customer service was hard to reach and not very helpful when contacted.
January 7, 2026
Unprompted review
Great
Very good service. Very fast delivery. Very nice minimalistic steel lamp (Serax Sofisticato 17)
January 14, 2026
Unprompted review
Good delivery and qualitative product
Good delivery and qualitative product. Interesting price! Very happy, return policy also very correct.
December 18, 2025
Unprompted review
Everything went smoothly and without…
Everything went smoothly and without any problems.
January 12, 2026
Unprompted review
fast delivery and carefully packaged
January 8, 2026
Unprompted review
Beautiful lamp
Beautiful lamp - exactly what we wanted at a great price with fast delivery
December 2, 2025
Do not buy from lamp twist
A key component was missing from the box (to attach the pendant light to the ceiling). When I complained I was told this part wasn’t included (despite appearing in the instruction manual) and to go and buy one (no details on where, what size etc). I have never purchased a light that couldn’t be installed (especially not for over a thousand dollars) and I have been refused a refund despite them selling me a product that was unusable. Customer service has been rude, not apologised and brushed me off and I would never buy from Lamp Twist again.
January 7, 2026
Unprompted review
Reply from LampTwist
We note that this is the second review regarding the same case. We want to clarify that the lamp was delivered quickly, intact, and complete.
The part you mention is the hook linked to your electric cable, which is not part of the majority of the lamps on the market.
We have shared several confirmations from SECTO, the supplier, confirming this.- and this was shared with you. If we confirm this, and the manufacturer of the lamp confirms it's not included, then it simply means that the lamp you have received is complete.
Requesting a refund without returning the product, simply because a piece that is not part of the lamp is missing, is not understandable from our side.
We have not brushed you off. Our team received over 4 emails during the weekend, when our office is closed. We kindly ask for time to respond. We have never ignored your case and even contacted the supplier to provide a quick and accurate response.
The web site is filled with great…
The web site is filled with great items! The shopping experience was easy and the customer service was GREAT! We were very happy to work with LampTwist!
January 7, 2026
Unprompted review
Bed delivery management
I have purchased 3 items which is over £700 since mid-Nov and still havent received them all until now mid-Jan. They put a wrong address to my delivery and I have been emailed contact them to adman in early beginning and they still using the wrong address!!!! RIDICULOUS MANAGEMENT!!! I need to go DHL and adman the address BY MYSELF and items still cannot delivery on time. Their replied is useless and un helpful to solve the problems. And now, I still have one missing parcel. I don't want to give any star for this purchase experience.
January 9, 2026
Unprompted review
Lamp-twist a good company
We ordered a lamp, which was delivered quickly and in good condition. The lamp is in excellent condition. We were kept well informed about the progress of the order.
Excellent company, and we are happy to give them 5 stars.
December 22, 2025
Unprompted review
Quick response fast delivery
December 24, 2025
Delighted!
I’m delighted with my new lamp. It’s was delivered quickly and perfectly packaged. The after sales support was fantastic too. Highly recommended retailer.
December 22, 2025
friendly and fast reaction
January 6, 2026
Unprompted review
Nobody respons on my request and still…
Nobody respons on my request and still din't receive my item.
January 3, 2026
Unprompted review
Reply from LampTwist
Hello ! I see we have replied to all our clients, can you double check you are using our email support@lamptwist.be ? We'll be glad to help you. Have a great day
It was easy to order the Kartell…
It was easy to order the Kartell Componibili Bio Storage Unit in the colour I wanted (pink) from Lamptwist, the package tracking was reliable, and it was delivered to me quickly in Canada.
Would recommend and order from again!
December 22, 2025
Quick delivery and great pricing
Quick delivery and great pricing - would recommend
December 22, 2025
Great product and delivery!
December 29, 2025
Unprompted review
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