Länna Sport Reviews 245

I made an online order for the Peack Performance Jacket size M.
The order arrived in a few days. But I still wanted to make sure I was making the right choice and I wanted to try the size L of this jacket.
In order not to waste time with a return, I decided to go personally to the physical store and try this size L there!
I arrived inside the store where there were two ladies who offered to help me, I explained to them that I didn't need help because I had already found the jacket model.
I tried this jacket on and found that it was too big and that I had made the right choice with size M!
When I entered the store I had a small backpack with me because I was going straight to work after.
At one point a gentleman came up to me and told me that I was obliged to leave the backpack at the checkout! I don't know exactly why I needed to do this, maybe in his mind I came to steal something from the store? I mean, I still placed an order for 2000 Sek at this store. I just didn't know about their policy but I felt terrible
. This is the first time this has happened to me in a clothing store here in Sweden !

I recently decided to purchase a Specialized Stumpjumper Comp Alloy MTB bike that I saw on sale for 35,000 SEK at Länna Sport. Excited by the offer, I immediately drove from Fagersta to Stockholm to buy it. At the store, a helpful staff member checked the stock and confirmed that only one bike was left. However, he informed me that I couldn't take the bike home immediately since it required assembly and adjustment, and the store was closing in half an hour. I paid the price, arranged for home delivery, and left the store filled with happiness.

Two days later, I received an email stating that the parts were being collected off the shelf and the bike was about to be assembled and shipped. A week later, the bike was finally delivered. To my bitter surprise, I discovered that it was the exact bike from the showroom, still bearing the sale tag and showing visible wear marks on the braking disks and thick dust on the tires. While the bike may surely not have been ridden on a trail, it had certainly been used for several test rides.

I firmly believe this is wrong. Customers should be informed with transparency if they are purchasing a display item, allowing them to decide based on the condition and price. It is deceptive to present the bike as a brand-new item, only to send a showroom model instead.

Adding to my frustration, I found the sag indicator of the rear damper broken, indicating that no quality check had been performed before shipping. I had to use an elastic band to proceed with my suspension adjustment, which is unacceptable for a product worth 40,000 SEK.

The day after receiving the bike, I contacted the store’s customer service to explain the situation. They admitted that it was a showroom item but simply apologized and promised to inform management to prevent similar occurrences in the future. This response was inadequate and disappointing.

This entire experience has been a true joy killer for me. Even four days after delivery, I have not yet taken the bike out for a test ride due to dampened excitement.its resting in the basement. The bike itself is a wonderful piece of work, but the way I was treated feels deceptive and disrespectful. My colleagues, curious about the bike, kept asking about my experience, and they all agreed that the store's actions were not acceptable.

Länna Sport, you have left a bad mark with this transaction.

Update: 30/06/2024
Decided to return the bike eventually. Took the bike to the store and explained the frustration. They appeared polite and understanding and helped me through a very smooth returned. They also offered assistance with finding another bike of a similar performance and ride. Promised me to call during next week with suggestions. I'm satisfied with how they faced my frustration and friendliness in handling the situation.

Great service, fast delivery!

Quick. Good products. Great service

Bought a product and it was defective. customer service was very professional and without any difficulties compensated me and apologized even though it was a manufacturing defect unable to be detected by them. Very trustworthy company and excellent service mind.

Bought golf balls for delivery in Denmark. Webshop was ok, prices were as advertised, checkout and payment went well. Info mails and tracking was fine. Parcel arrived on time. But not in the city, where I live???
There are 2 or 3 parcel shops here, but my parcel is now in a shop in a village some 15km away. Why???
ZIP code is the same, but come on: 15km is not ok.
PostNord claims it is not their fault, as shop was specified. But I can't specify during checkout, so I don't understand.
PostNord has gently offered to transport the parcel to a shop in my city - against a fee...
No thanks, I'll figure it out on my own.

Competent service, cannot say anything about the product since I am eagerly awaiting the delivery. But the staff / customer service have been very helpful and cooperative when calling to ask questions. Easy to shop at the website.

They have written free return due to Covid19, but still, charged me with the return fee!

I ordered a bicycle from Länna Sport. Everything went very smoothly with the order and when a bicycle was shipped out, it was delivered in two days to Finland. Very quick and excellent service:)