I had to contact customer service due to a fault in one of my pumps (wearable pump) Raquel assisted me and so was helpful. She was prompt on her responses and after checking my issue and the warranty... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used all Lansinoh bottles and pumps for our baby, and I honestly couldn’t recommend them more. The bottles are simple, with minimal parts, easy to clean, and always look brand new after wa... See more
I’ve have been using various Lansinoh products since having a baby 6 weeks ago including the milk storage bottles and freezer bags, breast pads, nipple cream and magnesium moisturiser. All the produ... See more
Couldn’t have done postpartum without Lansinoh. Honestly believe my breastfeeding journey wouldn’t have lasted so long without the nipple cream. The best!
Company details
Written by the company
For nearly 40 years, new mothers have trusted Lansinoh to support and care for them while they enter the messy magic of motherhood. Born from one mother’s realisation that as they tirelessly care for their babies, parents often go without the support they need and deserve. That’s why Lansinoh proudly stands with mothers all over the world. Our journey started (and continues) with the multi-award winning, healthcare professional recommended HPA Lanolin Nipple Cream. Today, we offer a comprehensive collection of solutions that help new parents navigate pregnancy, birth, breastfeeding, and pumping.
Contact info
Mayesbrook House, Lawnswood Business Park, LS16 6QY, Leeds, United Kingdom
- 0113 259 1425
- customerservice@lansinoh.co.uk
- lansinoh.co.uk
4.2
Great
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great experience and great product
December 12, 2023
Made an error in the delivery address
Made an error in the delivery address, emailed customer services & they sorted it out for me. Prompt delivery.
December 4, 2023
Box damaged
Product arrived in great time however due to packaging in envelope insread of box, the actual box of my item ended up damaged. If it turns out I cannot express milk then I was hoping to return the item as I'd not be able to use it however because the box is damaged I do not think I would be reimbursed.
October 3, 2023
Post birth bottle is missing
Post birth bottle is missing. The kit says this bottles is included but I didn’t get it !!!
Are you guys to send me one ? I spent over £70 …
September 21, 2023
Unprompted review
Reply from lansinoh.co.uk
Hello,
We are sorry to hear of an item missing from your kit order.
Please contact our customer service team using the link below, who will organise for the missing item to be shipped out.
https://lansinoh.co.uk/pages/contactus
Best Wishes,
Lansinoh
Reply from lansinoh.co.uk
Thank you for the positive feedback!
Great company and amazing products
September 4, 2023
Reply from lansinoh.co.uk
Many thanks for your review :-)
Reply from lansinoh.co.uk
Thank you for the positive feedback!
Parcel never received
Parcel never received. Evri sent a picture of the parcel hanging out from the letterbox but there was nothing there.
September 4, 2023
Reply from lansinoh.co.uk
Hello,
We are very sorry to hear the courier hasn't delivered your order. We have investigated this issue and re-issued your order with an alternative courier. Please allow up to 3 working days for your re-delivery.
Kind Regards,
Lansinoh
It's great
It's great! Small samples so mums can use the cream and buy more if loved it and the nipple pump is so useful!
September 4, 2023
Reply from lansinoh.co.uk
Thank you so much for your feedback!
Great quality, fast delivery, reasonable pricing
Great quality, arrived super fast and recommended by other friends that used the products and are happy with them
September 4, 2023
Reply from lansinoh.co.uk
Thank you for your feedback.
Excellent customer service!
I have been impressed with the products anyway, but when I messed up my order and contacted customer services they were super prompt and helpful, sorting my problem straight away!
August 2, 2023
Reply from lansinoh.co.uk
Thank you for sharing your experience. We are thrilled to hear such lovely comments about our team :-)
Am missing my order and can not contact…
Am missing my order and can not contact them, not answering phone or contact form
July 30, 2023
Reply from lansinoh.co.uk
We are sorry to hear of this experience. It seems your query is now resolved, if you need anything further please contact our team. Kind Regards, Lansinok
Easy to order delivered on time
August 2, 2023
Reply from lansinoh.co.uk
Thank you for the positive feedback!
Highly recommend
Super easy to order and came relatively quickly!! Highly recommend these breast pads, used them with all 3 of my children. I have tried other brands but always result back to lansinoh breast pads
July 30, 2023
Reply from lansinoh.co.uk
We are pleased to hear your glowing recommendation of our Disposable Breast Pads! Thank you for the positive feedback!
I Paid for express delivery service expect next day delivery I haven't received my item yet is now 4 days ago
Paid for expess drivers
July 30, 2023
Reply from lansinoh.co.uk
We are sorry to hear of the issue you have faced with your delivery. We can see your item was delayed by 1 working day which is not acceptable as you had paid for next day delivery. Please contact our customer service team who will provide a resolution. Kind Regards, Lansinoh
Order was straight forward and delivery…
Order was straight forward and delivery was prompt. Thank you
July 5, 2023
Reply from lansinoh.co.uk
Thank you so much for your kind words! We truly appreciate your support.
One of the valves broke the second day
July 4, 2023
Reply from lansinoh.co.uk
We apologise for the inconvenience. Please contact our customer service team directly on the website for assistance. Thank you Lansinoh
Great product
Great product. My daughter is tube fed so her lips gets very dry and cracked. Since I’ve been using this on her lips they’ve been very soft again and back to normal.
July 2, 2023
Reply from lansinoh.co.uk
Delighted our HPA Lanolin Nipple Cream worked wonders! Thank you for the positive feedback!
Very quick delivery
July 2, 2023
Reply from lansinoh.co.uk
We're thrilled you received your order swiftly! Thank you for the 5-star review!
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