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Lantern Finance Reviews 120

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease and speed of the entire process, from account creation to loan approval and fund disbursement. Many people appreciate the exceptional customer service, noting the staff's responsiveness, helpfulness, and personalized approach, which makes interactions pleasant and productive. The service is often described as trustworthy and efficient, with consumers particularly impressed by the quick response times and the smooth user experience. However, some people mentioned that while the company is responsive, they wished for 24/7 availability, indicating a desire for even broader accessibility.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the overall process as... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's helpfulness,... See more

Service

People report positive experiences with service, highlighting its personalized and human-centered approach,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, attentiveness, and expertise. Reviewers... See more

Response time

Customers had positive experiences with response times, frequently describing the service as fast, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to setup a business account with many of the other popular exchanges / fintechs, but, ran into either an ungodly list of requirements and questions, or, they simply never got back with me... See more

Company replied

Rated 5 out of 5 stars

Amazing experience using Lantern. Super easy interface. Top tier customer service with Jeff who really took the time to explain the program. He is the reason that we ultimately decided to move fo... See more

Company replied

Rated 5 out of 5 stars

Trustworthy and responsive! I just paid off almost $80,000 in loans that I took out with Lantern, and received my collateral back in less than an hour. I did experience a few small glitches wi... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was told from a friend, who helped me complete transaction sending/receiving on two different cold wallets. I didn't have any issues but,if I did I was assured by several others that yo... See more

Company replied


Company details

  1. Cryptocurrency Service
  2. Financial Institution

Written by the company

Lantern Finance is a US-based lending platform that provides secure, reliable access to crypto-backed loans with dedicated customer support. Use your assets—like BTC, ETH, XRP, and more—as collateral to unlock liquidity without having to sell your crypto.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

“Been with Lantern Finance for 2 years…

“Been with Lantern Finance for 2 years through some real market highs and lows, and they’ve consistently worked with me to protect my assets instead of just liquidating. They were also one of the few offering loans on XRP early on. Super knowledgeable team, always informative, and genuinely feels like they care about clients rather than just processing transactions. Highly recommend for a newer company.” Shout out Rodger and the Lantern team!! XRP for the win!!

June 17, 2026
Unprompted review
Lantern Finance logo

Reply from Lantern Finance

Thanks for the rave review John, and appreciate you being part of our journey from the earlier days!

Rated 5 out of 5 stars

I found the whole process very simple…

I found the whole process very simple to complete.
I talked to an individual by the name of Roger, who was very helpful.

June 11, 2026
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Reply from Lantern Finance

Great to hear David! Roger is one of our star team members! Glad you got to speak with him.

Rated 5 out of 5 stars

This company and all the employees are…

This company and all the employees are first class. Their customer service is top notch. They gave me peace of mind when they didn't have to. I have to say dylan with them has been the best customer service experience I've had in my 51 years of life. They treat you like a human being. They listen to what you're saying. You're not just a number. I have decided to make Lantern Finance my go-to finance company for life I've never dealt with a better company.

November 25, 2025
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Reply from Lantern Finance

Thank you Sean! Really happy to hear that you were impressed with our support team! We really do try our best, so glad to hear that you had a great experience with us!

Rated 5 out of 5 stars

Exceptional customer service with potential…

Not only was the account setup process straightforward, but the communication throughout the loan process was exceptional. They responded to all my questions promptly, kept me updated, and even followed up to ensure everything went smoothly.
The only area for improvement is the deposit and withdrawal times. Since I hadn’t used the platform before, I did a test transfer first. It took longer than I expected, which made me a bit nervous. I understand that loan-related transfers or withdrawals after payoff may take extra time due to KYC and/or manual reviews. However, faster initial deposits and withdrawals would go a long way toward building customer confidence. Especially for those doing test transactions.
That said, they are still the best overall. Highly recommended!

June 4, 2026
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Reply from Lantern Finance

Hey Troy, really appreciate your kind words, and great to hear you had a seamless experience with us!

We'll take the feedback on deposit/withdrawal times back to the team and see what we can do!

Rated 5 out of 5 stars

Best Support Team & User-friendly Website

I was extremely impressed with the care and attention from the Support Team. They were immediately available.

In the course of conversation over the phone, email, or text, I was left with the impression that I was dealing with very honorable men with character and integrity.

I also thought the website was easy to navigate and intuitive.

May 7, 2026
Lantern Finance logo

Reply from Lantern Finance

Thank you so much for the amazing review! Grateful to have you as a client!

Rated 5 out of 5 stars

Fantastic

Fast, easy and great follow up! They are accessible and have a great desire to make their clients happy.

May 13, 2026
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Reply from Lantern Finance

Truly appreciate the review De!

Rated 5 out of 5 stars

LOVE

Wow, someone answers the phone! What a great sompany and a great service!

May 13, 2026
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Reply from Lantern Finance

Thanks Robert! We take our phone calls very seriously at Lantern haha

Rated 5 out of 5 stars

For a Financial Services company I…

For a Financial Services company I can’t believe how personalized the service is. The team works with you with flexibility to keep your investments safe. They are a top notch team who care about each customer.

May 6, 2026
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Reply from Lantern Finance

Hey Dirk, really appreciate your glowing review. Glad you feel that way - thank you as always for being such a valued client of ours!

Rated 5 out of 5 stars

When I first got my loan over a year…

When I first got my loan over a year ago.
I looked at a lot of other companies like Ave someone something called rabbit in a few others.
And I didn't I was so brand new I didn't realize the value of having a 3-day warning when it goes to below certain levels.
And I so knew that it took Prince and I hours to get my first count up cuz I was so a knowledgeable about the app.
And whenever I call the answer within a few minutes if they're busy they call me back in 20 minutes I've been with coinbase for over 2 years and you can't even reach coinbase.
So I see you in the future that lantern finance will be one of the gold standards for getting a loan against your crypto.
Thank you again Prince and all you guys at customer service you're awesome.
And it's a newbie do your research look at all the other lending protocols a lot of them will just take your crypto if you go below a certain level and lantern will try and work with you.
Can't wait till my ex heart pee goes up into hundreds and I'll take out a two or three hundred thousand dollar loan.
Thanks again Prince and all you guys you're excellent.

April 28, 2026
Unprompted review
Lantern Finance logo

Reply from Lantern Finance

Hey Bob, thank you for the kind words! We really do our best, especially with our customer support, so this means a lot to us.

Rated 5 out of 5 stars

Exactly what I was told from a friend

Exactly what I was told from a friend, who helped me complete transaction sending/receiving on two different cold wallets. I didn't have any issues but,if I did I was assured by several others that your customer support was awesome, timely, and corrected some others that had glitches. I'm a firm believer in old fashioned customer service, which is sadly rare today. I will word of mouth highly recommend your services.

April 12, 2026
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Reply from Lantern Finance

Hey Peter, truly appreciate your kind words and for giving us such a glowing review. Our philosophies align re: customer support! Human touch is very much lacking in crypto, and that's why our investment in our support team will continue to scale as we grow. We really appreciate having you as a valued client. If you have any other feedback, you know how to reach us ;)

Rated 5 out of 5 stars

Customer service and communication was…

Customer service and communication was excellent. Fast and efficient.

March 30, 2026
Lantern Finance logo

Reply from Lantern Finance

Hey Jason, thank you for the kind words! We're grateful to hear that you've been happy with your Lantern experience.

Rated 5 out of 5 stars

Outstanding Customer Experience

Outstanding customer service, website design easy to navigate and responsive management even received a follow up call from one of the company founders👍

March 25, 2026
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Reply from Lantern Finance

Hey Doug, really appreciate the review! Let us know if you have any feedback on how to further enhance your Lantern experience! You know how to reach us ;)

Rated 5 out of 5 stars

Thank you for getting out of trouble XRP and Lantern

Awesome thanks. It was so easy and fast. Definitely after I finished paying you. If I ever need you again. I will utilize your services. Once again a big thank you for such fair service and experienced.

March 23, 2026
Lantern Finance logo

Reply from Lantern Finance

Thanks for the review FidLaf! Great to hear you're happy with your Lantern experience!

Rated 5 out of 5 stars

Hands down the most responsive and…

Hands down the most responsive and personal relationship experience . They are above and beyond at all hours of the day. Crypto never sleeps, and I suspect Lantern doesn't either. Tremendous dedication. Highly recommend!!!

March 2, 2026
Lantern Finance logo

Reply from Lantern Finance

Thanks Paul!

Rated 5 out of 5 stars

Quick and easy

Quick and easy, customer service was quick and efficient

March 2, 2026
Lantern Finance logo

Reply from Lantern Finance

Very happy you were satisfied with your Lantern experience!

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