laodel.com Reviews 53

This website is a scam. I tried to order some pans and then shortly after my credit card details were compromised, which lead to several fraudulent charges. DO NOT USE

Only 1 star because cant give none otherwise cant write a review.
DO NOT buy from this company!!!!!!!
I ordered a bbq on 9th July. Have sent 4 emails asking where my order is and for refund had no response
They are thieves hidden behind a website. Iam currently in talks with trading srandards and looking into other businesses the owner owns.
PLEASE DO NOT order anything from this company. I will update on reviews soon!!!!!
Company house is very interesting!!!!!

They take your money and you don’t receive the item you ordered. Whatever you do, do not order from them. They are crooks!!!! They don’t answer any messages, and they don’t have a contact number!

Absolutely dreadful company, I ordered goods from them that say in stock and 3 to 5 days delivery. That was 10 days ago and nothing until I threatened legal action, they answered with a 1 to 2 weeks delivery. I have tried to cancel and get a refund but no response. I am now issuing County Court proceedings. If you are reading this before ordering my advice would be DO NOT GIVE THIS LOT YOUR MONEY

Best price, fast delivery Customer service are brilliant

Ordered Garden Furniture on 9 July, after 10 days I emailed them to ask when it would be delivered having received no furniture or notifications and was told it would be a week, still didn't receive it and despite several emails to them could not get an estimated delivery date. Eventually they sent me a reply to say that they were cancelling the order and refunding me, but I haven't seen the refund either and that was a week ago. I will never use this company again, and would advise others to do the same - I shop online a lot and this is the worst site and customer service I have come across in years!!

I have ordered garden furniture from Laodel 1 month ago and haven't received it. there was no any updates on the order. fortunately they refunded me money but I wasted the whole month.

One star rating too much should be a minus zero.
Ordered garden furniture for my mum on 11th June still not received.

So this is how you do business is it ?

You list an item on your website as for sale - I place the order and you take my money immediately - actually you don’t have any stock.

Then send me a couple of false promises of delivery to keep me hanging on - then over a month later, you send me a refund without even the courtesy of sending me an email to inform me.

So in summary - you advertise goods you don’t have - you take and have my money for over a month - give up replying to queries - then send a refund.

How many thousands of people do you do this to ?

Diabolical.

I didn’t receive my outdoor furniture and requested a refund 18/7/21 and still waiting. Order 2516 - please refund ASAP!

Its a scam - took my money, never heard from them again

After placing an order for Garden Furniture .Advertising as in stock
I was so happy as I had tried to purchase elsewhere even paid more just to get what I wanted.
Placed order money taken immediately so all good.
Advised delivery was 2/3 weeks.
After several broken promises and waiting several weeks.
I emailed on Friday as was getting a little frustrated.
Only to receive an email within minutes to advise my order was cancelled.
No stock.I am so dissapointed in the Company as it stated quite clearly in stock when I paid.
I wouldnt trust to ever order from them again.
Now I am waiting for Full Refund of my Money.

This website is a scam. They take your order and payment for an item that they can buy cheaper on a different website then pocket the difference.
I ordered a set of grey garden furniture that matched some I had already bought from Asda a couple of years ago. Asda had no current stock of the grey item but lots in cream. I didn’t want cream so I paid a bit more thinking at least Laodel had it in stock in the grey. Two weeks later after chasing Laodel for a delivery update I received a delivery from Asda of the same set of furniture but in cream. I believe the website owner does this with all the items on the website, and occasionally runs into difficulties with hard to get items. I spoke to Asda. They cannot swap the item for the grey because they have no stock. If they collect and refund the payment, it will not be my payment but that of the person who ordered it for delivery to my address. So I would still be out of pocket and still be trying to contact laodel for a refund. It’s not quite illegal, but trading standards will be looking into it because the website terms and conditions clearly states that laodel will deliver and dispatch, which is false. Also, not having a contact number or easy way for customers to get in touch and get a reply is looked on poorly because the website is obstructing communication. The returns request page deliberately doesn’t work. It’s just wrong to make empty promises to customers. I will update this review once the card company finishes their investigation.

Ordered garden furniture 4 weeks ago and the order status still says processed. I’ve sent numerous emails and messages but no reply! At the moment I’m £500 out of pocket! Do not use this website.

can someone please respond to my enquiries

I have emailed numouros times and still waiting on a reply paid over £400 for garden furniture and still waiting 2 weeks later,look if it's not coming just refund me.Or just give me a answer this is unbelievable shocking customer service.Please get in touch asap I need to know what's happening,so I can make alternative arrangements.order number 2379.
*Update I have now cancelled my order and awaiting a refund ,they soon replied when I wanted to cancel will never order from this site again appalling service..stay clear....

Despite the reviews like other customers i really wanted a particular garden furniture set even though it was £200 more than I found it for , but it was in stock so I ordered it ! Amazing customer services to start off ! After emailing 3 times and having no reply and feeling extremely disappointed I feel I am going to be requesting a refund. I hope this requested goes smoothly as it is over £800!!
All I wanted was a reply with the delivery . Oder number 2418 .
Please respond !

Becoming concerned by these negative reviews. I have similarly ordered an in stock item and order status is still at processed, no updates at all. Order ID: #%s #2264 ................... If worrying unnecessarily I will happily come back and post an update on my experience.

Still no sign of my order and am very disappointed as I really wanted the product. Not sure how much longer to wait ................ Plus feel as though should be able to report the service (or lack of it) to an official body who can investigate and teake acion.

Been over a week and still haven't heard anything since. I have used their 'contact form' which never gets answered by the looks of things, and have e-mailed them directly with no response.
If you're answering customer query's on here rather than your own website then: My order is: 2303 and I would like to cancel it please.

Email were never responded and it's impossible to get a refund (over £100) since every time I try I get an error, no answer on social media either.

They were prompt to reply after 48hr, I think it should just be clearer and I think that they should double check functionalities on their website, but most importantly advise on delivery dates and delivery updates, the order was placed 7 days ago and still had no idea what was happing.