Lappella Reviews 61

Absolutely excellent customer service and a beautiful bag. I ordered a bag which turned out to be out of stock. I emailed the company, replies were swift and a bag was sourced and sent out.

The bag was well protected during delivery and it is absolutely beautiful. Incredibly soft leather and wonderfully made. This is my first Lappella bag but absolutely not my last. Highly recommend.

I bought 2 bags whilst visiting a different area. One developed a fault, & given the distance to return to store, I emailed Lapella direct and included a few photos of the issue.

I was so impressed to receive a reply within around 30minutes, apologising and advising me that a new bag would be sent to me, which it was. No defensiveness, no complicated process to follow - just a company accepting an issue, apologising and rectifying immediately.

How refreshing!

I'd add that both bags are of excellent quality and I'm delighted with them. I wanted to share such a positive customer service story, as so often we only test this when things go wrong.

The easiest 5 stars I've given - go and support this company!

Excellent quality bag and really fast postage.

Really pleased with the quality of the bags and impressed with speed of dispatch even after I'd made a last minute call to change my order. I'll be buying again.

I ordered the bag a couple of weeks ago but have had no further communication from the company about where it is now.

Delivery in expected timescale. Product well packaged and in perfect condition

Excellent service, beautifully made bags and purses at competitive prices

Beautiful purses in durable soft leather, one small, one medium, gorgeous colours. One from Stringers in Lytham, lovely personal service, and another bought online, fast efficient delivery same excellent quality.

Very happy with my order. Fast despatch and updates.

Lovely quality bag. Arrived very quickly.

I have just received a Lappella 'Sarah' tote bag in Ox Blood.
This bag is of excellent quality and is functional as well as beautiful.
I am delighted with it.

Love my purchase will buy again. Thank you

Great customer service, helped me with a last minute birthday present order. Overnighted several bags at no extra cost. Great quality products.

Thanks again.

I have bought two Lappella bags. Fantastic quality and excellent service.

Reassured by updates on progress with order. Packed well and delivered securely. Really pleased with the quality of the product.

Such a lovely bag, good quality, made well and stylish. The price is affordable and fair. I love it.

I have been looking for a real leather bag that is just big enough for my phone and cards. There are lots of imitation leather bags on line at silly prices so I was delighted when I popped into a local store and found the Mia bag, and less expensive than some of the imitations, sadly they didn't have the colour I wanted so directed me to the Lappella website. It was easy to order and an added bonus was to have free postage. Delivery was swift, less than a week even with a long bank holiday weekend in between. Very pleased with my purchase, just wondering which colour to go for next!!

Had some great help choosing a birthday present for my wife and selected two bags. She loves them both!!