Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Love this site.
Love this site.. not sure what happened but I pray they con back…
December 28, 2023
Unprompted review
AVOID!!
Absolutely no way of contacting customer services apart from by email to which they hardly ever respond to.
Waiting for a refund for a month now and no money in my account despite them telling me it has been issued.
Avoid this company!!
January 3, 2024
Unprompted review
No Refund being given, no replies to emails
I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received a refund or an acknowledgment of their receipt of them. I have emailed them many times with no response. I am still waiting.
Very disappointing.
December 28, 2023
Ordered online
I ordered an Anya Hindmarch Vanity Case online - A few hours later they cancelled my order. They took the money out of my account the next day and for over a week I have been emailing them twice a day and no one has bothered to get back to me.
Avoid ordering from them at all cost.
I hope they refund my money and I am taking this further.
AVOID
January 4, 2024
Really poor
Really poor
The order was cancelled with no communication. I sent two emails asking why, as the item was still being offered for sale - no response.
I have received my refund which is a relief.
I have used this company before and had a good experience, but this experience would mean I probably wouldn’t use them again.
Problems sometimes occur but the communication is key to make sure your customer understands and to not communicate, and then ignore two of my emails - I’m out!
December 30, 2023
Dont trust this retailer, possibility closed down
Would score 0 - bought trainers early December and returned shortly after, still no refund and no reply to my emails...I suspect they have gone into liquidation. Be careful.
December 11, 2023
Unprompted review
KEEP CANCELLING ORDER
December 28, 2023
Reply from Larizia
Hello Henrietta,
We apologise for any inconvenience caused.
I can see that your order was cancelled 4 days after it was placed due to stock unavailability, however, I can see that the email sent did not make this clear.
If you have any questions or concerns, please contact us on customercare@larizia.com and a member of the team will be happy to assist.
-Larizia.
Customer service
I contacted the customer service twice by email regarding my purchase, they did not reply to inquiries.
I am very unhappy with your service.
My order number is: The order number is: LR32799.
Can someone please assist me with my purchase?
Thank you for your email. I contacted the customer service on Monday, 4th of December,not yesterday.
November 24, 2023
Reply from Larizia
Hello,
We're sorry that you are unhappy with our service.
I can see that your emails were all sent yesterday within one 24 hour period, and our team did not have a chance to reply to you. We do advise that we will reply within 24 hours of an email being received by us, you had not allowed this time frame.
We have responded to you today with all of the return information you have requested.
Kind regards,
Larizia.
This is the second time I order some…
This is the second time I order some items, pay only to find out later that they are out of stock and am still waiting for my refund to appear on my bank account
November 24, 2023
Cancelled an item with no explanation.
November 21, 2023
Reply from Larizia
Hello Lizzy,
We're sorry that the email sent contained no information, that appears to be a system glitch and we will launch an investigation into this.
An email will be sent manually shortly with a full explanation, please keep an eye out for it.
-Larizia.
Dont shop here
Dont shop here. They do not respond at all. Bought a small wallet in chain, they screwed up the customs form and the bag was stuck in customs 2/3 weeks and they dont even help. Thr items went back to them 25 days ago and i still cant get a refund or a reply
November 8, 2023
Unprompted review
Incorrect item…
Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but haven’t received an email rectifying the situation. The free post returns label link on the website also doesn’t work so am unable to send this item back and receive a refund
November 10, 2023
Reply from Larizia
Hello Maisie,
We're sorry that you've not had a smooth shopping experience with us.
I can see that we attempted to send a reply, but it appears to have bounced, we apologise for not picking this up sooner.
Please expect a response from us today.
-Larizia.
Great website & fast shipping!
November 1, 2023
Reply from Larizia
Hello Jane,
Thank you for your review.
We're happy to hear that you have enjoyed shopping with us.
-Larizia.
I send a email to u from monday to do a…
I send a email to u from monday to do a return and am still waiting
November 2, 2023
Reply from Larizia
Hello Dahlia,
We're sorry that you are unhappy with the service we have provided.
I can see from our records that an email was sent to you last Tuesday with full return instructions. I've resent this email today.
Please follow the instructions to return your order.
If you have any questions at all, please reach out to us at customercare@larizia.com
-Rachel.
I need my item returned
I need my item returned, it doesn't fit and their book a return page comes up as error, sent a few emails and no reply, im never buying from there again
November 2, 2023
Reply from Larizia
Hello Shereen,
We're sorry that you are unhappy with the service we have provided.
I can see from our records that an email was sent to you last Tuesday with full return instructions. I've resent this email today.
Please follow the instructions to return your order.
If you have any questions at all, please reach out to us at customercare@larizia.com
-Rachel.
Reply from Larizia
Hello Aine,
Thank you for your review.
We're happy to hear that you have enjoyed shopping with us.
-Larizia.
Beware of Returns!
I bought a pair of Victoria Beckham Sky boots and returned them because they were too small. I fronted $216 for the return bill through DHL. They received the boots Oct. 11th. It took them until Oct. 30th to process the return.
October 23, 2023
Unprompted review
Reply from Larizia
Hello Samantha,
We apologise for the delay with your return, we were waiting on the warehouse team to confirm receipt of your return., as all returns are required to undergo inspection upon us receiving them.
Your refund has been issued back to your original payment method, please allow up to 10 working days for it to process and appear in your account.
If you have any questions at all, please don't hesitate to reach out to us.
-Larizia
Horrible
Horrible, they have no number for customer service. I ordered a pair of Alexander McQueen shoes that were too small and returned the immediately. My DHL Waybill says this company received my return on September 06,2023 it is October 26,2023 and i STILL have not received my money back yet. Very disappointed because those shoes are not cheap. I would like a refund or I’ll be leaving a bad review every where.
UPDATE: It’s now November 24,2023 STILL NO REFUND. These people are doing bad business.
October 25, 2023
Unprompted review
Reply from Larizia
Hello Bianca,
We're sorry that we have not met our usual standard with our return.
We are looking into your return with our warehouse team, as they must confirm receipt before we can issue any refunds.
As soon as we know more from them, we will let you know.
-Larizia.
Taxes and Duties for Switzerland
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an answer from Larizia in this matter. Now they changed their terms: International orders are exclusiv of taxes.
I think this is not honest and I will not order again from Larizia
September 27, 2023
Reply from Larizia
Hello Rita,
We're sorry that you've not had a good experience shopping with Larizia.
Our international shipping terms changed four weeks ago regarding the import fees no longer being included in the item prices.
This is due to shipment and courier changes, meaning we are no longer able to cover these costs.
We apologise for any inconvenience this may have caused.
-Rachel.
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