Laser Clinics UK Reviews 

Viktoria from the Guildford clinic is always so incredible. Attentive and takes her time to get every hair. She explains how the laser treatment works and how many sessions each area will need. I’ve been coming to Guildford since the start of the year and always book with Viktoria for her expertise!

⭐️⭐️⭐️

I called Laser Clinic Wimbledon around 40 minutes before my appointment as I was running ahead of schedule and wanted to check if they could see me earlier. They kindly said that I could come in, which I really appreciated.

This was actually my 12th time having a treatment at this clinic, so I’m a regular customer and have generally been comfortable coming here. Unfortunately, today’s experience was quite disappointing.

When I arrived, the lady checked me in, completed my form and then carried out my Hollywood laser treatment. During the treatment, I found the heat quite intense and uncomfortable. I mentioned this and asked if the air pressure could be increased to help with the warmth, and I also asked if she could slow down slightly.

However, I didn’t feel that my concerns were really being addressed. She repeatedly asked if I was stressed, even though I explained that I wasn’t. She also asked whether I was always this sensitive or if it was just today. I found these comments uncomfortable, especially as I was simply trying to explain that the treatment felt quite hot and that I needed it to be adjusted.

I also didn’t really appreciate her attitude towards me during the treatment. I felt like the focus was more on getting the treatment finished rather than making sure I was comfortable and properly looked after.

As this was my 12th visit to the clinic, I was particularly disappointed with the experience and the way I was made to feel today. I appreciated them accommodating me earlier than my appointment time, but unfortunately, the treatment itself left me feeling that I wasn’t given the level of care, reassurance and attentiveness I would normally expect from a clinic I’ve returned to so many times.

I went to my scheduled appointment at UK Laser Clinic Bluewater, which I had prepaid for and booked in advance, only to be turned away when I arrived. Despite showing my booking confirmation clearly stating that I had booked the Bluewater location, staff refused to treat me because their system showed Bromley. I was then told the only way they could see me was if I paid for the treatment again, with the promise of a refund later. I found the whole experience extremely frustrating, upsetting and unprofessional. I would not recommend UK Laser Clinic based on how this was handled. Currently waiting for my refund.

Amazing customer care and treatment quality. Patience and attention to details.

Laser hair removal with lovely Veronica at Guildford branch. Really thorough session, very experienced and easy hands, open, friendly, Veronica asked through out the session how it felt week, strong, gave explanation during and and after session ended.
Then I had a facial with lovely Monalisa, very attentive, thorough, very gentle hands, professional, friendly, the hydrafacial session very pleasant and I was shown how much was cleaned from my skin, plus advice.

I have been with Laser Clinics since 2021. The reasons I chose them and not any other company:
Fantastic offers
The best machines for laser hair removal.
I have used two of their franchises, Wimbledon and Kingston, and I am happy with the results.

Today I didn't even notice the time going by, the session was completed almost pain free, and felt quick and efficient, a massive thank you to Sandra for her expertise and the conversation.

Great experience on both occasions, had underarm Lazer treatment done £10 good value and see results just after one treatment. Staff are friendly and polite also professional in what they do. The place is clean and has air conditioner also you have the treatment in a private room. Everything is also clean.
Highly recommend.

I have been going to LCUK for a few years now as the service is usually quite good. I have had a few sessions at the Leicester branch but lived in Brighton for 3 years and would go there a lot. Brighton was always great. However, today my trust has been completely broken as I went to have a session at the Leicester location. The therapist was 15 mins. late for my appt. waltzing in with a Boots bag like she had just gone shopping. Then proceeds to tell me that because I have tattoos on my back (the area to be lasered) it will take her so much longer to cover them for safety reasons. She asks me why I haven't shaved better and I explain I can't see my back very well but did try to shave it. She responds rudely saying she needs to shave me and it will cost £45 extra. I agree to this but then she tells me that I have responded yes to having some recent sun exposure on the questionnaire. I explain I live between the UK and a hot, sunny place but I am not more tan than usual and have never been burned by a laser treatment before. I currently do not have a sunburn etc. She tells me she cannot proceed with the treatments of the 3 areas I paid for and that I will lose this session and have to rebook. She is extremely rude about everything and when I asked her to speak with her manager re. simply rescheduling in a few weeks if my skin is not suitable today she "goes to the back" to talk to her and 5 mins. later returns saying she said no and that she is in a meeting and therefore I cannot speak with them myself. Absolutely horrific customer service. She then starts raising her voice at me as I ask for a refund of all upcoming treatments instead of having to come back to this establishment (I have not used any of the packages btw). Proceeds to tell me I am being disgruntled and shouting at her?? Sorry what? Absolute scam of a company and I would not recommend them to anyone.

I usually visit the Nottingham clinic as I’m a university student there, and I’ve always had a positive experience. However, as I live in London during the holidays, I booked an appointment at the Camden clinic instead.

Unfortunately, my experience at the Camden clinic was disappointing. I have given it one star because I was accused of not paying for my appointment, even though I had already paid online. I had to show my payment receipt and appointment confirmation, and staff even took photos of them because they believed I hadn’t paid.

It later turned out that my original Friday appointment had been moved to Monday after I arrived on Friday wearing makeup, so the payment appeared to be linked to the wrong appointment. This misunderstanding could have been avoided if my booking had been checked properly before I was questioned.

The staff did apologise once they realised the mistake, but I don’t think the situation was handled professionally. Being accused of not paying when I had done everything correctly was embarrassing and left me feeling disappointed. My experiences at the Nottingham clinic have always been excellent.

I have used laser clinics grand central for the last 3yrs. Very good service each time. Polite and professional.

Had a consultation with Mara and she was absolutely amazing. Very thorough with explaining and answering my concerns and questions

The best therapist (Mariam at the clinic in Leeds), the best atmosphere, the best results!

Amazing experience! Madalina explained everything clearly and listened to my concerns. She carried out an affective, painless treatment that I’m very happy with. Would highly, highly recommend! Thank you :-)

I visited the laser clinic (ilford) and was disappointed with the service. The staff were unfriendly and seemed rushed throughout my appointment, which made the experience feel uncomfortable and unprofessional. It felt like they were more focused on getting people in and out quickly rather than providing proper care or attention. Based on my visit, I wouldn’t recommend this clinic.

⭐️ Very disappointing experience

I am extremely disappointed with my experience at this laser clinic. They refused to carry out my underarm laser treatment, even though I explained that I was only going away for a short week to the north of France, where the climate is very similar to the UK. Despite my explanation, the staff member refused to treat me and spoke to me in a very dismissive and unpleasant manner, without giving me any proper explanation.

The reception was also very cold, and the overall attitude made me feel unwelcome. Unfortunately, this is not the first time I have had issues with this clinic. They have already cancelled appointments I had booked, and I have travelled there for nothing on more than one occasion.

I completely understand that there are safety rules and precautions that need to be followed when having laser treatment. However, the way I was treated was completely unacceptable. I would have appreciated a little more respect, professionalism, and a clear explanation.

Based on my experience, I would not recommend this clinic.

My practitioner at Grand Central- Juwariya is amazing! She takes her time and is ever so efficient. She always makes me feel at ease during my laser session. An intrusive procedure which initally I was worried about is now a procedure which I'm left at ease. She is an absoulte asset to the firm. My judgment is from having two different practitioners there Juwariya has been amazing!

Mara who i had a consultation and treatment with is amazing… highly recommend her … amazing service and excellent results after treatment … thank u so much Mara … booking it again with u for next month

Extremely Disappointed – Facial Hair Became Worse After TreatmentI am extremely disappointed with my experience at this clinic. The facial hair removal treatment did not work at all. In fact, the hair on my face has increased significantly and become much thicker since starting the laser sessions.Before having laser treatment, I never had to use a razor on my face. Now, I have to shave every couple of days just to manage the excessive hair growth. This has had a huge impact on my confidence and has negatively affected my daily life.Whenever I raised concerns about the very noticeable increase in facial hair, the clinic repeatedly blamed my hormones rather than taking any responsibility or showing genuine concern. The consultant consistently defended the company and behaved in a very unprofessional manner, making me feel as though the situation was somehow my fault.What was most upsetting was the complete lack of empathy for the emotional impact this has had on me. My concerns were dismissed, and I was repeatedly encouraged to purchase more sessions with promises that I would see better results. Instead of addressing the problem, I felt isolated and ignored.This experience has been heartbreaking and has seriously damaged my confidence and self-esteem. I would not recommend this clinic to anyone. In my experience, they were unwilling to take accountability for poor results and more interested in selling additional treatments than supporting their clients when things went wrong.

I have been visiting this clinic for a while. I had a different staff member treating me. She wasn’t professional and lacked communication. She didn’t ask me how I felt throughout the session or talk. She forgot some areas which I had to remind her. She also didn’t use the appropriate equipment (spatula) for my intimate area and asked me to use my hands which I’ve never been asked by any other therapist. I had to ask her for it.