Laser Clinics UK Reviews 4,338

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their supportive, kind, and professional approach, often highlighting their ability to make clients feel comfortable and well-looked after. The service provided is frequently described as excellent, with many people noting effective treatments and positive results. The overall user experience is also highly regarded, with consumers appreciating the welcoming atmosphere and the detailed explanations provided by the knowledgeable staff. However, some customers were dissatisfied with aspects of the customer service, mentioning instances of staff being in a hurry, unprofessional, or rude. A few other people also felt that the quality of some treatments was inconsistent, with some sessions feeling rushed or not meeting expected standards, and a high turnover of staff making it difficult to establish an effective treatment plan.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being professional,... See more

Service

Clients share positive opinions on service, with many praising the professionalism and attentiveness of the... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the... See more

Customer service

People report ambiguous experiences with customer service. While many customers praise the outstanding... See more

Quality

Consumers find quality to be ambiguous. Many reviewers report positive outcomes, such as great results,... See more

Based on these reviews

Rated 5 out of 5 stars

My experience so far at laser clinic has been truly amazing. I have started my journey with Farah, she reassured me and gave me advice on any doubts I had in our consultation. She is always super supp... See more

Company replied

Rated 5 out of 5 stars

I have had two treatments at High Wycombe so far and am very pleased with the service and the results this far. I think the staff member treating me is Emma who is very friendly and informative and g... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info


4.1

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

I had lovely Iqrah who is caring

I had lovely Iqrah who is caring, professional and knowledgeable treating my arms and face. As always, she has done a wonderful job and always remembers to ask me how my hair growth is. I am very happy with my treatment and results. Highly reccomend.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with a laser clinic in Bradford.

Over the course of my treatment, the clinic cancelled my appointments multiple times (around six times), often at very short notice—sometimes within 12 hours—citing reasons like machines being out of service. I was understanding and flexible each time, even though it caused me inconvenience.

However, when I was late for just one appointment, they cancelled my session immediately and insisted that I still pay for it. There was no consideration or flexibility shown, despite the fact that they had repeatedly cancelled my bookings before.

This feels very unfair and one-sided. A business should apply the same level of understanding to clients as they expect in return.

Overall, the customer service was disappointing, and the lack of consistency in their policies has made me lose trust. I would not recommend this clinic based on my experience.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Anna was amazing !!

Went today for laser Anna saw me she was lovley did everything so nicely shes very professional and knows how to get the job done! So happy with this appointment thank you

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Had underarm laser.therapist was quite rude,felt rushed through the procedure.
No privacy/dignity,had to take off shirt in front of therapist,felt horrible,left clinic in shock.
Was not interested even talking about post care.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

very disappointed this time

Today I had my fourth appointment for underarm and Hollywood laser hair removal. Unfortunately, this visit was very disappointing. The staff seemed rushed, and the treatment was completed in just 3–4 minutes. There was no proper marking or attention to detail like in my previous sessions.

I didn’t feel like I received the level of care expected, especially for a treatment like this. I hope the clinic improves consistency and gives each client the time and attention they deserve.

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

No one in the reception for almost half an hour

I have been there few times for the injection and all were good experience, but this time was really disappointed. I went to have a consultation for the hydrafacial, and the appointment time was 10:50am, I arrived on 10:40am and there was no one in the reception, I waited until 11:00am then one staff showed up and asked me to seat and still wait, I had my appointment on 11:10am and the consultation was good and professional, however the waiting time was too long and when I waited there alone I was totally not sure how long will I waited cause no one was in the front desk to help.

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Patricia was so lovely 🥰

Patricia was so lovely 🥰

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so happy to hear that you had such a positive experience. Thank you for your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Helpful and caring

Great experience, did not have to wait very long when I arrived for my 10am appointment. The lady who did my laser was so polite and professional. Really recommend that laser clinic to anyone.

April 14, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad you had a great experience and that you were seen promptly. It's wonderful to know our team made you feel comfortable. Thank you for recommending us!

Best wishes,
Team LCUK

Rated 4 out of 5 stars

I had a wonderful experience at Laser…

I had a wonderful experience at Laser Clinics UK in Guildford. Although I don’t remember the name of the therapist who performed my LED treatment, she was incredibly kind and knowledgeable. The facial massage was deeply relaxing, and I felt completely comfortable and at ease throughout the LED therapy. I will definitely be returning for another session.

April 11, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy you enjoyed your LED treatment at our Guildford clinic! It's great to hear that you felt comfortable and relaxed. We appreciate your feedback and look forward to your next session.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

excellent experience


I had an excellent experience at this laser clinic and would highly recommend it to anyone considering treatment. From the moment I arrived, the staff were welcoming, professional, and made me feel completely at ease. The clinic itself was spotless, modern, and clearly maintained to a very high standard.
The consultation process was thorough and informative. The practitioner took the time to explain the procedure in detail, answer all of my questions, and ensure I felt comfortable before proceeding. I really appreciated the honest advice and personalised approach rather than feeling rushed or pressured.
During the treatment, everything was handled with great care and professionalism. The staff checked in regularly to make sure I was comfortable, and their expertise was very reassuring. The procedure was much smoother and less intimidating than I expected.
The results have been fantastic so far, and I’m genuinely impressed with the outcome. It’s clear that the clinic uses high-quality equipment and has experienced practitioners who know exactly what they’re doing.
Overall, a top-tier service from start to finish. I wouldn’t hesitate to return for future treatments and confidently recommend this clinic to others.

April 14, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that you had an excellent experience at our clinic. We appreciate your kind words regarding our welcoming and professional staff, the cleanliness of our clinic, and the thorough consultation process. We're glad the treatment met your expectations and that you're impressed with the results. Thank you for recommending our services!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Amazing first time experience

Amazing first time experience
I had Lucy as my laser therapist and she explained everything to me and made me feel comfortable defo recommend her to anyone.

April 14, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad to hear you had an amazing first experience. It's wonderful that you felt comfortable and well-informed. Thank you for recommending us!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I first met Samia in 2024

I first met Samia in 2024 when I visited the clinic before moving from the UK to Saudi Arabia for my wedding. At that time, I was under a lot of stress and had several treatment concerns, but Samia truly helped me through it all. She carefully organized my appointments and created the right package for me, making everything feel manageable.

I still remember one moment when I felt completely overwhelmed and even cried from stress. Samia didn’t just do her job she listened, showed genuine care, and supported me when I really needed it. That kindness stayed with me. I can’t believe how quickly time has passed, and now it’s 2026 and I’m back in the UK. When I booked my appointment, my very first question was whether Samia was still working there. Luckily, she is and once again, I had my session with her.She truly feels like my comfort zone. God bless this wonderful girl. I’m so grateful for her care and professionalism.

April 14, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear that you feel this way. It's wonderful to know that you felt supported by our staff. We appreciate your kind words and are grateful for your feedback.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Constantina does my laser she’s so good…

Constantina does my laser she’s so good !

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're glad you had a great experience! Thank you for letting us know about it; we appreciate your feedback.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Sky was just brilliant

Sky was just brilliant, really thorough and knowledgeable, nothing was too much trouble

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We appreciate you taking the time to leave us such a wonderful review. We're so glad that you had such a positive experience with us.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had my lazer with Sami

I had my lazer with Sami today, she was absolutely lovely & has outstanding customer service. She explained everything with patience and checked I was ok through my lazer treatment.
Sami helped me choose a treatment plan suitable for me.
Thank you Sami 😊

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that you felt well-cared for during your laser treatment! It's great to know our team explained everything clearly and helped you choose a suitable plan. Thank you for your feedback.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Shiva is really nice and respectful…

Shiva is really nice and respectful thank you for the great job and im really happy with her service

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We appreciate your positive feedback and are so happy to hear that you were pleased with the respectful service you received.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Amazing experience so far

Amazing experience so far! All the girls are so lovely and friendly, they make you feel comfortable! Thankyou!

April 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are so glad our team made you feel comfortable. Thank you!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have been going for many years.

I have been going for many years.
The staff are very friendly and professional
Very good service. I would recommend

April 12, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're happy to hear that you've been coming for many years and appreciate our friendly staff and service. Thank you for your recommendation!

Best wishes,
Team LCUK

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