Laser Clinics UK - Brent Cross Reviews 82

TrustScore 4.5 out of 5

4.4

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, NW4 3FD Brent Cross, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've been visiting Laser Clinics Brent X for over 3 years now. All the ladies who work there are professional, friendly and make you feel relaxed (as this can be quite daunting experience at first).... See more

Company replied

Rated 5 out of 5 stars

First time I’ve ever been, excellent results after 2 visits for laser vascular treatment. Professional, seemingly honest advice and treated me only for what I needed. Will go back again in future as a... See more

Company replied

Rated 1 out of 5 stars

Paid for full face and neck laser hair removal only to find out on my 5th session that previous 4 were only booked for face and so now they cannot undo them and provide the paid treatment for neck as... See more

Company replied

Rated 5 out of 5 stars

All very kind, gentle & honest. Mum (89!) has never had a facial; the results were brilliant & Arinju(sp? Apologies if wrong) was very gentle & professional. We ended up buying 5 more sessions! A hu... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

  • Brent Cross Shopping Centre, Prince Charles Drive, Hendon, NW4 3FD, Brent Cross, United Kingdom

  • 020 3745 1870

4.4

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

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Rated 1 out of 5 stars

Very unprofessional and potentially a…

Very unprofessional and potentially a practioner at Brent Cross branch could burn your skin so be cautious if she is doing treatment. Manager at this branch will not hear out your complaint if injury happens or if you get zero results. So do not go to Brent Cross branch

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Well done Ellie she works amazing.

Well done Ellie she works amazing.
She is patient and she never rush while doing her job 👍😊

May 15, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We are so glad you found our service amazing and appreciate your kind words. Thank you for your feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Quick service

Quick service, nice staff hopefully the treatment will be effective for me

April 15, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're glad you found our service quick and our staff nice. Thank you for your review!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Patricia was so lovely 🥰

Patricia was so lovely 🥰

April 13, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We are so happy to hear that you had such a positive experience. Thank you for your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have been going for many years.

I have been going for many years.
The staff are very friendly and professional
Very good service. I would recommend

April 12, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're happy to hear that you've been coming for many years and appreciate our friendly staff and service. Thank you for your recommendation!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Very Disappointed: Clinic Error Left Me Without the Service I Paid For—and I Was Blamed

Paid for full face and neck laser hair removal only to find out on my 5th session that previous 4 were only booked for face and so now they cannot undo them and provide the paid treatment for neck as the individual who booked me made an error. Also I was told that I should have questioned before…it’s my first time doing laser hair removal and no one said how much of the area was covered etc for neck. It’s been consistent poor service from the beginning as I have reviewed on my 3rd visit too as therapists ask you a question and then without even caring to hear what I say they just move on with what they are doing. Terrible communication within the clinic as well as tracking what you have paid how many sessions done etc. I thought I got a good offer but it’s not worth spending a few quid less and getting a substandard service. Very Disappointed🙁

April 12, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Brent Cross Laser Clinic

I have bee using the laser clinic at Brent Cross now for year. I always book with Mozhdeh she is really great and friendly. Your totally at ease whilst she carries out your laser treatment. Brilliant service.

April 11, 2026
Unprompted review
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Reply from Laser Clinics UK - Brent Cross

We're happy you find our Brent Cross clinic brilliant and that you're at ease during your treatments. Thank you for your feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had a great experience with shiva…

I had a great experience with shiva during my laser treatments. She is professional, friendly, patient and makes me feel comfortable throughout the entire appointment. Thank you so much 🩷

February 23, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're so glad to hear that you had a great experience and felt comfortable during your treatments. We appreciate your kind words and thank you for your feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Abuja is lovely and knows her facials…

Abuja is lovely and knows her facials it was lovely my skin is glowing thankyou

March 12, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're happy to hear that you had a lovely facial experience! We appreciate your kind words and are glad your skin is glowing. Thank you!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had such a great experience with Laiba

I had such a great experience with Laiba during my laser treatments. She is incredibly professional, friendly, and always makes me feel comfortable throughout the entire appointment. She takes the time to explain everything clearly, including the beforecare and aftercare, which really helps me feel confident about the treatment and how to get the best results.

Laiba is very attentive and patient, and she always checks in to make sure I’m okay during the session. Her calm and reassuring approach makes the whole process much easier. It’s clear that she genuinely cares about her clients and wants them to have the best experience possible.

I would definitely recommend Laiba to anyone considering laser treatments. She’s amazing at what she does and makes every appointment a positive experience!

March 3, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're happy to hear that you had such a great experience! We appreciate your kind words regarding the care you received during your laser treatments. Thank you for recommending our services!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Marta is fabulous

Marta is fabulous. She’s very patient, attentive and I feel confident that she is providing me with a great service. I’m glad I chose to have my laser here- I can see great results after a few sessions already.

February 26, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to share your experience. We’re so pleased to hear that Marta has made you feel comfortable and confident through her patient and attentive approach, and that you are already seeing great results from your treatments. We truly appreciate you choosing us for your laser journey and look forward to supporting you throughout the rest of your treatments.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Bloke, First time, Laser/Vascular treatment

First time I’ve ever been, excellent results after 2 visits for laser vascular treatment. Professional, seemingly honest advice and treated me only for what I needed. Will go back again in future as and when I need. Very happy with Brent Cross branch.

February 14, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We’re so pleased to hear that your first visits at our Brent Cross clinic have been such a positive experience. It’s great to know you felt you received honest advice and treatment tailored to exactly what you needed. Thank you for your kind feedback, we look forward to welcoming you back whenever you need us.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

I had an appointment with Dr Vibirsha…

I had an appointment with Dr Vibirsha Rajkumar, she was condescending and arrogant. Not sure which planet she is on, almost like she were speaking to her help staff.

February 5, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Highly recomendable

I went in for my consultation and ended up buying a package for 6 sessions. The lady who saw me for my consultation was very knowledgeable, personable, and attentive. Highly recommend.

January 30, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're happy to hear that you found the consultation so valuable and the staff member knowledgeable and attentive. Thank you for recommending our services!

Best Wishes
Team LCUK

Rated 5 out of 5 stars

Total success

All very kind, gentle & honest. Mum (89!) has never had a facial; the results were brilliant & Arinju(sp? Apologies if wrong) was very gentle & professional. We ended up buying 5 more sessions! A huge thank you bc you made her day☺️

January 28, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're so happy to hear that your mum's first facial experience was brilliant! We appreciate your kind words about our team's gentle and professional service. Thank you for choosing us!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had my laser with Marta

I had my laser with Marta, si was so nice asking me often if laser temperature is ok , and si respond my needs and worries aswell

January 25, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We're happy to hear that you felt supported and cared for during your laser session. We appreciate you sharing your positive experience with us!

Best wishes
Team LCUK

Rated 5 out of 5 stars

Been visit for over 1 year

Been visiting for over 1 year, staff are always friendly, clinic is clean and appointments on time.

January 23, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

We appreciate you taking the time to share your continued experiences with us. We're so glad our team provides great care!

Best wishes
Team LCUK

Rated 5 out of 5 stars

Laser hair removal tratament

Magda has done an amazing job today. Everything clean, good practice and very charismatic! Thank you so much!

January 19, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

Rated 3 out of 5 stars

Really wish the staff are a little more…

Really wish the staff are a little more friendly and connect with customer instead of giving a vibe of unhappy and bored of what they do. A bit of care and kindness can go a long way

January 16, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Very efficient staff

Very efficient staff
Good reception
Always busy but they look after you
Good treatment
I like the offer they deliver
Thank you im a happy customer

January 5, 2026
Unprompted review
Laser Clinics UK - Brent Cross logo

Reply from Laser Clinics UK - Brent Cross

Thank you for taking the time to leave a review - we hope to see you again soon in clinic!

Best wishes,
Team LCUK

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