Laser Clinics Australia - Parramatta Westfield Reviews 4

Staff are happy, friendly and helpful.
Relaxed yet professional.
Listened to any concerns.
Broad Band Light (BBL) therapy working well.
Less redness, acne and roughness.

I am writing to express my disappointment regarding the customer service I received today at Laser Clinics Australia, Parramatta Westfield branch (Westfield Parramatta nsw) .

I have been a loyal and honest customer for over 10 years, and this is not my first visit to this clinic. However, during my appointment today, I was attended by a staff member named Kate. This is also not my first experience with her, and unfortunately, I have consistently found her manner to be somewhat rude and unwelcoming. I felt as though I was being treated as if I were receiving the service for free rather than as a long-standing paying client.

In addition, I did not feel that the service was carried out with the level of care and professionalism expected. While I understand that everyone has their own personality and communication style, when on duty, staff members have a responsibility to demonstrate professionalism and duty of care toward clients. Customer experience directly reflects the reputation of Laser Clinics Australia, and I believe this matter deserves attention.

I value the services your clinic provides and hope this feedback will be taken constructively to improve future customer experiences.

It’s been likely more than a year i have been receiving treatment from the laser clinic. First thing, they always have good deals. Most of the time they always go 50% off which I really like about. And the lady i always receive treatment is the reason i always go there and have mine one done. Ms. Fecilia is so good. Best of the best the care and treatment i receive every session is 10 on 10 and i might spell her name wrong sorry for that 😂

I will never go back to this provider (Laser Clinic Australia at Parramatta Westfield).
Terrible management and terrible results.