LaserPecker Reviews 1,271

I able to solve the problem in half a day after receiving appropriate suggestions from Mr. Kita.

Lin was able to diagnose my problem and provide a solution. The machine is working perfect.. Thanks Lin

I asked a chat question on the website, and the response was fast and all the info i needed was provided.

a positive attitude of Camille, and here been profesional, and the fast support for help

Fast reply and good service. My height adjustment stand was not working properly. I got a repleacement very fast.

Great quality and amazing communication from customer service. Ordered a bunch of items, one item not in stock, they reached put right away and corrected. 100% recommend laserpecker.

The tracking is awful, and I still dont have my parcel. Your customer service keeps cutting me off

My support experience was excellent from start to finish. The issue with my LP4 electric stand was handled promptly and professionally. Gloria provided clear guidance, constant follow-up, and quick solutions throughout the entire process. The replacement was arranged smoothly, and everything is now working perfectly. I am very satisfied with the service received and truly appreciate Gloria’s assistance.

Camille responded right away clarifying whether an accessory would fit the updated model and was very clear and helpful.

Very happy I found a laser that cover different
Types of materials easy to use well made

LIN actually saved my Christmas.

Thank you so much for offering me an affordable price whilst seeking to replace LP4 laser-head that was stolen from my home during a house move earlier this year.

LIN you're amazing and I wish you a very merry Christmas and a happy new year!

Everything was answered well

Lin was an amazing person when i needed.

Laserpecker does not answer phone calls or messages on instagram. I ran into an issue with an order, paypal was of zero help and put it on laserpecker. Laserpecker did not respond to me in a timely manner and did not answer paypal. Their operational hours are not real. On top of it all - I incurred fees with my bank halting this error on laserpecker and paypals parts. Then it went completely silent on responses. Pretty disappointed.

Update 12/06/2025
Laserpecker emailed me stating this: "

Thanks for your mail.
We are so sorry that there is a delay in responding to calls due to the Black Friday Sale, hope we could have your understanding.
We checked that it's Camille who invited you to leave a review about her customer service. The sales manager saw your review and blamed Jhuny, call support, seriously.
Would you mind deleting the negative review on Trustpilot for our Zendesk mail support team?
Here is how to delete the review on Trustpilot:
Link to Delete docs
Click the negative review: Link to REVIEW
click Log in in the top right-hand corner. Log in with your account details at my email
At the bottom of the review, click Delete.
Click Submit to publish the changes.

After getting your deleted review link, we will send you the payment link directly for the same bundle you want to buy with the promised discount.
May I confirm if you could do us the favor or not? Thanks so much for your patience and kindness!❤️
If you need any further assistance, please don't hesitate to contact us."

Trying to coerce a customer into changing a review based on factual experience is not only wrong but it violates Trustpilot and pretty much any other review site. They refused to make this right with me considering I have real losses from theirs and paypals negligence. And their lack of responsiveness caused further issues. I warn anyone against using this company as they have now proven to me they are not only careless, reckless and without regard of their customers but also lack proper professionalism and responsiveness for business standards.

12/08/2025
Because I would not remove my review, they abruptly closed the ticket and ceased conversation with me without honoring the discount or making the fees right. I am referring the matter to my attorney for potential small claims court. I have reported this to my state as well and seeking other remedies. In addition I have reported this to Trustpilot and they gave a canned response of they would investigate. I feel like no accountability will be had here so I will spread this specific review to every review site there is until a remedy is rendered.

I had a problem with the delivery company but after email laser paper it was sorted right awy

Great customer service. Contacted me quickly and offered assistance to correct my concern.

Customer service Emily promptly helped a stressful mistake on my end and saved me a huge headache!! Thank you, thank you!!

very fast response time and problem cleared up

Great product

When I inquired about purchasing an exhaust filter for the LP2 product, Mr./Ms. Kita kindly assisted me and responded promptly, which allowed us to resolve the issue. Thank you very much.