LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(638)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could see any further, I'd be able to see the future!

I recently underwent cataract surgery with Rakesh & Mike at Laser Vision (Prema) in Portsmouth, and I cannot find a greater way to express how life-changing this procedure has been. My sight has deteriorated rapidly over the last year due to various steroid based medications, and the improvement has been nothing short of miraculous. I can now drive again, participate in bowls, watch television and all without wearing glasses. Having been a wearer of glasses for 60 + years, I am now largely glasses free - If I could see any further, I'd be able to see the future! Not to mention I now remember just how colourful the world is! The team at Laser Vision have delivered an end to end exemplary service and I will be forever grateful. Thank you to you all, sincerely. Malcolm.

May 12, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are absolutely delighted to hear how lifechanging your treatment has been, and that you are so pleased. That is our mission!
Thank you so much for taking the time to share your experience.

Best wishes from Rakesh, Mike and the whole team at LaserVision.

Rated 5 out of 5 stars

Very professional and caring

Very professional and caring. I have better than 20:20 vision now and couldn't be happier. Thoroughly recommend

May 4, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you very much for your kind recommendation to others, we are pleased to have been of service. Enjoy your new eyesight.

Best wishes from us all at Laservision

Rated 5 out of 5 stars

An outstanding service at such a worrying time

I've recently had cataract surgery with Rakesh Jayaswal complicated by dry eyes caused by an auto immune disease. The service that I have received from Rakesh, Vicky and the team have been exceptional. Information regarding any procedure before and during the aftercare has always been important to me. Rakesh was both kind and took time to explain and answer all of my questions. Also being available for any additional questions via messaging. I was apprehensive about the surgery due to my dry eyes but should not have worried. I am now without glasses but will continue to see Rakesh for dry eyes. Thank you Rakesh and the team so much.

June 19, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are delighted to hear that you are so pleased, and it was a pleasure to be of assistance. Thank you for taking the time to share your experience with us.

Best wishes from Rakesh, Vicky and the whole LaserVision team

Rated 5 out of 5 stars

Absolutely outstanding service :)

I have recently had Laser Eye Surgery with Rakesh at Laservision Prema Portsmouth, I was a little nervous before the treatment but I really had no need to be, the service and treatment I received from start to finish was just outstanding, they made me feel so relaxed and knew I was in safe hands, I have been back for a few check ups of which have been also just totally amazing, it has totally changed my life and I now have 20/20 vision which is something I haven't had since I was a young child, I honestly cant thank Rakesh, Kelly, Vicky and the rest of the team for such an excellent experience. I would highly recommend anyone who is thinking of having laser eye surgery to have a consultation with Rakesh. Lisa Herridge

May 4, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are delighted to hear that you are so pleased, and that your experience at our new clinic was such a positive one.
Thank you so much for taking the time to provide this feedback, and enjoy your new eyeight!

Best wishes from Rakesh, Vicky and the LaserVision team at Prema.

Rated 5 out of 5 stars

I was very apprehensive about under…

I was very apprehensive about under going surgery to have my vision corrected but from the very first day Dr Tappin made me feel at ease.

I had to go for checks prior to the surgery and have had another 3 visits post surgery to ensure that everything was healing and I had no reoccurring issues.

I was advised clearly of how the procedure was going to take place, the risks, the duration and the potential recovery time.

I have a very high reflex to anything near my eyes but once I had the numbing drops I didn’t feel a thing during the whole procedure.

The op didn’t last long, there was no pain at all in any way and I now have better than perfect vision!

I am so happy and so impressed.

Thank you to all involved. I would definitely recommend to others.

A great experience all round.

February 2, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for sharing your personal experience so comprehensively. We completely understand that eye surgery is a huge decision for each patient, and how very important it is for our surgeons and optometrists to invest any time needed to explain the surgical options and to answer any other questions patients may have. This ensures that each patient can make confident and well informed decisions.

We are delighted to hear that you are so pleased with our service and your isual outcome, and thank you for your recommendation to others.

Best wishes from Dr Tappin and all of us at LaserVision.

Rated 5 out of 5 stars

Rakesh is very professional and…

Rakesh is very professional and friendly. He did a great job fixing my cataracts.

May 2, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you! Your feedback is much appreciated, it was a pleasure to be of assistance.

Best wishes from Rakesh and the Laservision team.

Rated 5 out of 5 stars

An excellent seamless experience from start to finish.

I was thinking of having LASIK for around a year before having the courage to book the consultation. I had done lots of research and watched tons of you tube videos!! My initial consolation with Mr Tappin was perfect. I had previously gone to a chain eye surgery company and was left feeling unsure as they had changed the location of the surgery and I wouldn’t actually meet the surgeon till the day of surgery! I couldn’t recommend Mr Tappin and Laservision enough, the day of the surgery came along and I was reassured and felt listed to. Mr Tappin even made special arrangements for my mum to sit in the waiting room with me to calm my nerves. The procedure was quick and painless and I could see immediately after! My left eye felt scratchy after a few days but that went within a week. The best decision I’ve ever made and honestly feel like I have a new lease of life! Thank you Mr Tappin and the Laservision team.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience leading to brilliant sight without glasses or contacts

The experience was great because of the care I received from both Rakesh and all the other staff. Everything was fully explained to me and the follow up care from Rakesh on the phone the day after was very re-assuring also I was impressed be the level of follow up care at the hospital.
The outcome of both operations is wonderful I have a new clear and colourful world. Thank you

April 20, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Sincere thanks to you for taking the time to provdie us feedback. We are delighted to hear that you are so pleased with your experience and enhanced vision.

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Professional friendly service

I had a YAG laser procedure on my left eye. The outcome was incredible! My vision is as perfect as it's ever going to be.
Everyone involved were friendly, and helpful.
Rakesh is a diamond. He answered all my questions and put me at ease. If I ever need more help, I'll know where to go.
Thanks to all of you 👍😁👍

February 28, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you for taking the time to provide some feedback on your experience, we are really grateful. It's is great to hear that you are so pleased.
Best wishes from rakesh and the LaserVision team

Rated 5 out of 5 stars

Excellent cataract surgery and aftercare.

I had cataracts removed from both eyes (separately) by Rakesh Jayaswal at Laservision. This could have been a stressful experience. However, I felt comfortable and secure throughout the experience because of Rakesh and his team's professional and friendly approach. The outcome of the surgery was excellent. Many thanks to Rakesh, Vicky, Kayleigh and Jessica.

January 27, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are all delighted to hear that your are so pleased, and thank you very much for taking the time to leave us feedback.

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Mr Jayaswal is a brilliant eye specialist who I would highly recommend.

Mr Jayaswal is always very attentive and takes the time to listen.He never rushes the appointment and gives me the opportunity to discuss things with him.
He is a very caring person and I would not consider going to anyone other than him.
I would highly recommend him.

September 28, 2022
Unprompted review
LaserVision logo

Reply from LaserVision

It was a great pleasure to be of assistance and thank you so much for your kind recommendation to others. We really appreciate you taking the time to provide feedback.

Best wishes from Mr Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Great service from LaserVision at the Spire Hospital Portsmouth

Great service from LaserVision in general and Consultant Rakesh Jayaswal was very professional, friendly & caring. His care & advice & expertise for the operation was first class & we would have no hesitation in recommending him, you’ll be in safe hands!

December 17, 2022
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for taking the time to provide feedback, and also for your kind recommendation to others. It is wonderful to hear that you are so pleased.

Best wishes from Rakesh and the LaserVision team.

Rated 5 out of 5 stars

Highly recommend!

Just had my last check up following lens replacement surgery for reading, it has been the best thing I have ever done! 3 years on and my sight is as good as ever. Rakesh is highly skilled and put me completely at ease, before, during and after the surgery. Follow up check ups are thorough, I have felt completely looked after throughout my treatment period. I recommend wholeheartedly.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service and levels of care

Mr Tappin and his team have provided a first class service. From my first phone call with the team, the appointment bookings were handled with efficiency, and Mr Tappin himself has a very warm and reassuring approach, and carried out a minor surgical procedure which went very well and I was treated with great care. I would highly recommend Mr Tappin and the LaserVision team.

January 6, 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are delighted to hear that you are so pleased. Thank you sincerely for leaving this review and recommendation to others.

Best wishes from Mr Tappin and the LaserVision team.

Rated 5 out of 5 stars

Excellent Treatment

I recently had laser eye surgery at Laser Vision in the Manchester Royal Eye Hospital and the whole experience was excellent. Mr Brahma and his team including Elise and Vikki on reception were extremely professional and caring.

I was under no pressure during the consultation and they gave me an honest and straightforward assessment of my options. I booked in for surgery a few weeks later and went from -4 in both eyes to better than 20/20 vision. I received all the information I needed throughout the process and the aftercare was very thorough. I was discharged last week and I couldn't be happier with the outcome.

If you're looking into eye surgery then I would definitely recommend Laser Vision.

November 16, 2022
Unprompted review
LaserVision logo

Reply from LaserVision

We are extremely grateful for your kind recommendation and very pleased to hear that your experience and outcome has been so positive for you.

Enjoy your new eyesight!

Very best wishes from Mr Brahma and the Manchester team.

Rated 5 out of 5 stars

Excellent service and professionalism from all staff.

The drastic improvement in my eyesight is helping me to regain hope as an individual. From going from limited eyesight to what they had offered is truly amazing. What they have done for me, in giving me 6/4 vision from extremely limited eyesight is incredible. It feels super-human! I was treated with kindness and care from the staff members and they delivered, thoroughly, on my treatment. Thank you Laservision Guildford & special thanks to Rakesh for performing the procedure.

December 15, 2022
Unprompted review
LaserVision logo

Reply from LaserVision

It was a huge pleasure to be of assistance and thank you for choosing to have your treatment with us.

We are delighted to hear that you are so pleased, and we wish you all the vey best going forward. Enjoy your new vision!

Best wishes from Rakesh and the whole LaserVision team at Guildford.

Rated 5 out of 5 stars

I have to say all the staff have been…

I have to say all the staff have been so professional and helpful. You certainly feel that your in the best hands ! Wish I’d had the surgery done years ago. ! A success!

Shaun doherty.

December 20, 2022
LaserVision logo

Reply from LaserVision

Thank you for your kind review, we are all delighted to hear that you are so pleased.

Best wishes from Mr Brahma and the Manchester team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look