LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

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5.0

All reviews

(638)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant beginning to end

Everyone was very nice through the whole process, an extremely kind consultant Mike Tappin took me through the whole laser eye process and was fantastic every step of the way and always available to ask questions at any point (in or out of the hospital) and the final result is a staggering improvement! Would highly recommend.

September 27, 2022
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Reply from LaserVision

It was a pleasure to read this and to help improve your vision. Thank you so much for letting us know about your experience and for your personal recommendation to others which is very much appreciated.

Best wishes from Mike Tappin and the LaserVision team

Rated 5 out of 5 stars

Cataract surgery

My treatment began in December and concluded in August following various laser treatments .
I was treated with the utmost professionalism and respect throughout. I would not hesitate to use or recommend Laser Vision in the future

August 18, 2022
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Reply from LaserVision

Thank you very much indeed for your feedback and kind recommendation, we are delighted to hear that you are so pleased.

Best wishes from Mr Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Eye treatment

I found Mr Mike Tappin and all his staff to be friendly and informative at all times. Mr Tappin was never too busy to explain in detail all the procedures which were going to happen and to make sure I understood and was happy with what was to be done and the outcomes that were expected. I would have no hesitation in recommending him to family or friends. The hospitals were also efficient and coping quite well with the changed procedures required by the covid pandemic.

August 21, 2022
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Reply from LaserVision

We are very grateful for your feedback, and it was a pleasure to be of assistance! Thank you very much for your kind recommendation to others.

Rated 5 out of 5 stars

Just wanted to say how pleased I am…

Just wanted to say how pleased I am with my laser eye procedure at Mount Alvernia. The whole process was well explained and carried out carefully at all stages by Mr Tappin and Geeta. They were both very reassuring and as the process was so quick it was over in no time. I am very pleased with my vision, which has been a complete success and I wouldn't hesitate to recommend them.

August 13, 2022
Unprompted review
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Reply from LaserVision

We are delighted to hear that you are so pleased with your experience and visual outcome. Thank you for letting us know!

Best wishes from Mr Tappin, Geeta and the LaserVision team

Rated 5 out of 5 stars

Very successful and professional job…

Very successful and professional job done. Efficient, respectful and explained all what is needed. I was pleased with the outcome and he gave me the confidence in the prospect of my future progress

August 9, 2022
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Reply from LaserVision

It is always lovely to hear that we have helped patients as a result of our surgery, thank you so much for your kind feedback.

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Would highly recommend

Excellent service from Dr Brahma and his team, from the initial consultation through to discharge. Customer service was excellent and response times were quick.

Would highly recommend.

August 5, 2022
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Reply from LaserVision

Thank you very much indeed for your kind recommendation, we are delighted to hear that you are so pleased.

Best wishes from Mr Brahma and the Manchester team

Rated 5 out of 5 stars

Outstanding

Dr Brahma and his team are fantastic. After the surgery I am no longer in need for glasses and have had no complications. The team was very informative and clear at all times. I'd recommend them to anyone that is thinking about going through this procedure - as I was recommended by a colleague. I wish I had done it sooner.

July 21, 2022
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Reply from LaserVision

We are absolutely delighted to hear that you are so pleased. It was a pleasure to help you!

Best wishes from Mr Brahma and the Manchester team.

Rated 5 out of 5 stars

Cataract operation

I found the whole experience to be excellent. All staff were helpful and very professional. I would recommend Mr Tappin and his staff unreservedly. He was kind l and he performed the operation in a confident and very professional manner which was really reassuring Tests and procedures were clearly explained and a relaxed atmosphere created which made it a positive experience

July 18, 2022
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Reply from LaserVision

What a pleasure to read, thank you very much for taking the time to provide a review of your experience.

Best wishes from Mr Tappin and the LaserVision team.

Rated 5 out of 5 stars

Perfect vision after more than 60 years!

Mr Rakesh Jayaswal and Mr Michael Tappin were kind and professional as we’re all the team. I had to have lens replacement in both eyes due to cataracts caused by chemotherapy. The procedures were thoroughly explained and were painless. I am amazed to have really good vision in both eyes after wearing glasses/contact lenses for over 60 years. I would thoroughly recommend the team.

July 17, 2022
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Reply from LaserVision

Thank you so much for taking the time to send in this feedback, we are really grateful. Enjoy being free of glasses and contact lenses!

Best wishes from Mr Tappin, Mr Jayaswal and the LaserVision team.

Rated 5 out of 5 stars

Excellent

The whole process from start to finish could not have been better. I highly recommend Rakesh and his team if you are considering having any treatments on your eyes.

July 1, 2022
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Reply from LaserVision

Thank You! We are so grateful for your recommendation and feedback and it is great to hear that your experience was so positive.

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Lens Exchange Surgery

I'm very happy with the treatment under Rakesh Jayaswal. He was informative about the procedure, had a friendly and professional manner and good aftercare, phoning personally after each eye surgery, and checking out how I was feeling and answering any queries. We have agreed to review in 6 months time to see how things are then. Very prompt letters after the treatments and consultations, copying in my GP and optician keeping them in the picture.

June 30, 2022
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Reply from LaserVision

Thank you very much indeed for your feedback which we greatly appreciate. We aim to provide a very personalised service and are delighted to hear you are so pleased.

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

The care and attention was the best

The care and attention was the best. All along the surgeon kept me fully informed.

June 28, 2022
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Reply from LaserVision

We are pleased to hear that you found your experience a good one, thank you for your feedback.

Best wishes from us all at LaserVision

Rated 5 out of 5 stars

Eagle Eyed

A smooth and positive experience with Laservision from the point of first enquiry, to the operation, to the follow up appointments. A massive thank you to Mr Tappin, Geeta and the rest of the team at Laservision and Mt Alvernia hospital for their outstanding service for my LASEK procedure.

Everyone was professional- Mr Tappin and Geeta were particularly reassuring, always open to questions and professional. I felt I was in safe hands throughout even though was a little nervious just before the procedure.

My vision improved significantly instantly after the operation, but of course faced discomfort and pain as was informed clearly by the team, but thankfully for the first night only. Also am using my eye drops for dry eyes far less frequently now so hopefully will resolve in due course- although a couple of drops every day/ other day is nothing compared the the hassle of spectacles.

Ever since have been enjoying 20:20 vision free from glasses and contact lenses. I just need to remember to stop adjusting the non existent glasses on my nose!

Would highly recommend an initial consultation with Laservision to see if this is right for you, from personal experience!

June 11, 2022
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Reply from LaserVision

Thank you very much indeed for your comprehensive feedback. We are really pleased to hear that you are so happy and do appreciate your recommendation to others.

Best wishes from Mr Tappin and the LaserVision team

Rated 5 out of 5 stars

Actually it was Rakesh Jayaswal who…

Actually it was Rakesh Jayaswal who carried out my procedure.
Although I was apprehensive everyone made me feel comfortable and relatively relaxed. All of the staff were friendly and attentive making the experience as pleasant as possible.
Mr Jayaswal explained every thing that was going to happen and more importantly the reason.
Thank you to the whole team

June 2, 2022
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Reply from LaserVision

We are really happy to hear that you are so pleased with your experience at LaserVision. Thank you for taking the time to provide feedback.

Best wishes from Rakesh Jayaswal and the LaserVision team

Rated 5 out of 5 stars

My experience from the booking to the…

My experience from the booking to the final operation was the most professional and friendly that I have encountered and the final result leading to excellent vision, no longer wearing glasses and having long and short sight. Rakesh and his team are brilliant and I would highly recommend them
especially to anyone who is slightly nervous of medical procedures as I am.

May 30, 2022
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Reply from LaserVision

What a fabulous message, thank you so much for taking the time to let us know how your experience went. Enjoy life without glasses!

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Brilliant cataract surgeon

I received first class cataract surgery from Mike Tappin. He inserted a multi focal lens that has given me excellent near and distance vision in that eye. I selected Mr Tappin having read the excellent reviews on here. His surgery skills were a class above the NHS cataract surgery for a distance lens that I had received previously for my other eye. I'm delighted with the result and can't recommend him highly enough.

May 29, 2022
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Reply from LaserVision

We are all delighted that you are so pleased, and thank you for taking the time to provide your feedback and recommendation.

Best wishes from Mike Tappin and the LaserVision team

Rated 5 out of 5 stars

Excellent professional service with a smile

Excellent professional service with a smile. I was extremely happy with my treatment from Laser Vision from start to finish.
Every member of staff was kind and knowledgeable and had time to explain everything fully and comprehensively.
I felt I was in safe hands and would happily recommend my surgeon Rakesh Jayaswal and his team to anyone

May 28, 2022
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Reply from LaserVision

That is lovely to hear, thank you very much for the feedback and your kind recommendation.

Best wishes from Rakesh and the LaserVision team.

Rated 5 out of 5 stars

Amazing!

All of the staff at Laservision were so helpful throughout the whole process, the procedure was quick and I was able to see the next day! When I had some sensitivity to light after the procedure, they saw me the same afternoon and prescribed me some drops which helped settle it all down. I would highly recommend Mr Brahma and his team and the whole procedure has changed my life 10/10

May 27, 2022
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Reply from LaserVision

We are pleased to have been of assistance and that you had a very positive experience, thank you for your review.

Best wishes from Mr Brahma and the Manchester team

Rated 4 out of 5 stars

Lasik surgery

I had Lasik surgery for short sightedness and astigmatism. Both of these were fully resolved and I am delighted with the outcome. Staff were very friendly and reassuring throughout especially durung the procedure. Communication from the admin team was excellent.

My only slight criticism is that I found some of the senior clinical team to be a bit dominating in their communication style when it came to responding to my questions. I guess this is because they are so experienced that they would instantly know the answer but as a lay person I needed to have more of a sense that I was being listened to and understood.

Having said that I would definitely go to Laser Vision if I needed another procedure and highly recommend them.

May 26, 2022
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Reply from LaserVision

Thank you very much indeed for sharing your experience, and we are delighted to hear that you are pleased with your visual outcome. We will share your feedback with the senior clinical team who will appreciate the candour and take it into account going forward.

Best wishes from all of us in the Manchester team.

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