The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.
Written by the company
Prema, Compass Road, PO6 4RP, Portsmouth, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was very nice through the whole process, an extremely kind consultant Mike Tappin took me through the whole laser eye process and was fantastic every step of the way and always available to ask questions at any point (in or out of the hospital) and the final result is a staggering improvement! Would highly recommend.

Reply from LaserVision
My treatment began in December and concluded in August following various laser treatments .
I was treated with the utmost professionalism and respect throughout. I would not hesitate to use or recommend Laser Vision in the future

Reply from LaserVision
I found Mr Mike Tappin and all his staff to be friendly and informative at all times. Mr Tappin was never too busy to explain in detail all the procedures which were going to happen and to make sure I understood and was happy with what was to be done and the outcomes that were expected. I would have no hesitation in recommending him to family or friends. The hospitals were also efficient and coping quite well with the changed procedures required by the covid pandemic.

Reply from LaserVision
Just wanted to say how pleased I am with my laser eye procedure at Mount Alvernia. The whole process was well explained and carried out carefully at all stages by Mr Tappin and Geeta. They were both very reassuring and as the process was so quick it was over in no time. I am very pleased with my vision, which has been a complete success and I wouldn't hesitate to recommend them.

Reply from LaserVision

Reply from LaserVision
Very successful and professional job done. Efficient, respectful and explained all what is needed. I was pleased with the outcome and he gave me the confidence in the prospect of my future progress

Reply from LaserVision
Excellent service from Dr Brahma and his team, from the initial consultation through to discharge. Customer service was excellent and response times were quick.
Would highly recommend.

Reply from LaserVision
Dr Brahma and his team are fantastic. After the surgery I am no longer in need for glasses and have had no complications. The team was very informative and clear at all times. I'd recommend them to anyone that is thinking about going through this procedure - as I was recommended by a colleague. I wish I had done it sooner.

Reply from LaserVision
I found the whole experience to be excellent. All staff were helpful and very professional. I would recommend Mr Tappin and his staff unreservedly. He was kind l and he performed the operation in a confident and very professional manner which was really reassuring Tests and procedures were clearly explained and a relaxed atmosphere created which made it a positive experience

Reply from LaserVision
Mr Rakesh Jayaswal and Mr Michael Tappin were kind and professional as we’re all the team. I had to have lens replacement in both eyes due to cataracts caused by chemotherapy. The procedures were thoroughly explained and were painless. I am amazed to have really good vision in both eyes after wearing glasses/contact lenses for over 60 years. I would thoroughly recommend the team.

Reply from LaserVision
The whole process from start to finish could not have been better. I highly recommend Rakesh and his team if you are considering having any treatments on your eyes.

Reply from LaserVision
I'm very happy with the treatment under Rakesh Jayaswal. He was informative about the procedure, had a friendly and professional manner and good aftercare, phoning personally after each eye surgery, and checking out how I was feeling and answering any queries. We have agreed to review in 6 months time to see how things are then. Very prompt letters after the treatments and consultations, copying in my GP and optician keeping them in the picture.

Reply from LaserVision
The care and attention was the best. All along the surgeon kept me fully informed.

Reply from LaserVision
A smooth and positive experience with Laservision from the point of first enquiry, to the operation, to the follow up appointments. A massive thank you to Mr Tappin, Geeta and the rest of the team at Laservision and Mt Alvernia hospital for their outstanding service for my LASEK procedure.
Everyone was professional- Mr Tappin and Geeta were particularly reassuring, always open to questions and professional. I felt I was in safe hands throughout even though was a little nervious just before the procedure.
My vision improved significantly instantly after the operation, but of course faced discomfort and pain as was informed clearly by the team, but thankfully for the first night only. Also am using my eye drops for dry eyes far less frequently now so hopefully will resolve in due course- although a couple of drops every day/ other day is nothing compared the the hassle of spectacles.
Ever since have been enjoying 20:20 vision free from glasses and contact lenses. I just need to remember to stop adjusting the non existent glasses on my nose!
Would highly recommend an initial consultation with Laservision to see if this is right for you, from personal experience!

Reply from LaserVision
Actually it was Rakesh Jayaswal who carried out my procedure.
Although I was apprehensive everyone made me feel comfortable and relatively relaxed. All of the staff were friendly and attentive making the experience as pleasant as possible.
Mr Jayaswal explained every thing that was going to happen and more importantly the reason.
Thank you to the whole team

Reply from LaserVision
My experience from the booking to the final operation was the most professional and friendly that I have encountered and the final result leading to excellent vision, no longer wearing glasses and having long and short sight. Rakesh and his team are brilliant and I would highly recommend them
especially to anyone who is slightly nervous of medical procedures as I am.

Reply from LaserVision
I received first class cataract surgery from Mike Tappin. He inserted a multi focal lens that has given me excellent near and distance vision in that eye. I selected Mr Tappin having read the excellent reviews on here. His surgery skills were a class above the NHS cataract surgery for a distance lens that I had received previously for my other eye. I'm delighted with the result and can't recommend him highly enough.

Reply from LaserVision
Excellent professional service with a smile. I was extremely happy with my treatment from Laser Vision from start to finish.
Every member of staff was kind and knowledgeable and had time to explain everything fully and comprehensively.
I felt I was in safe hands and would happily recommend my surgeon Rakesh Jayaswal and his team to anyone

Reply from LaserVision
All of the staff at Laservision were so helpful throughout the whole process, the procedure was quick and I was able to see the next day! When I had some sensitivity to light after the procedure, they saw me the same afternoon and prescribed me some drops which helped settle it all down. I would highly recommend Mr Brahma and his team and the whole procedure has changed my life 10/10

Reply from LaserVision
I had Lasik surgery for short sightedness and astigmatism. Both of these were fully resolved and I am delighted with the outcome. Staff were very friendly and reassuring throughout especially durung the procedure. Communication from the admin team was excellent.
My only slight criticism is that I found some of the senior clinical team to be a bit dominating in their communication style when it came to responding to my questions. I guess this is because they are so experienced that they would instantly know the answer but as a lay person I needed to have more of a sense that I was being listened to and understood.
Having said that I would definitely go to Laser Vision if I needed another procedure and highly recommend them.

Reply from LaserVision
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.