Worst product ever! Certainly a misleading advertising campaign- product doesn't even come close to achieving what ad claims. And be VERY CAREFUL to read THE FINEPRINT. After complaining to the so-cal... See more
Company replied
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Review summary
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Reviews shaping this summary
They trade under the name Nymbus however you only see this on your PayPal statement. I ordered a 2 oack for $25 Aystralian dollars. They added another 3 pack, fast shipping & monthly orders. As u sai... See more
Company replied
Definitely should have checked Trustpilot first! Made a one-off purchase (which they took out as 2 transactions?) and then was billed 6 weeks later for a 'subscription'. Contacted PayPal for a remedy... See more
Company replied
I made a one off purchase and have now been charged double my original purchase on a monthly subscription which I did not agree to - who buys two tubes of mascara a month! I have cancelled the autopa... See more
Company replied
2.8
Average
219 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth Formula That Never Weighs Lashes Down
I’ve been using this for a couple weeks and it’s still applying super smooth. What I love most is how natural but defined my lashes look. It’s the perfect in-between of subtle and glam. I keep getting random compliments!
October 16, 2025
Unprompted review
Reply from Lashcosmetics
Thank you so much for sharing your experience!
We’re thrilled to hear that the formula is still applying smoothly even after weeks of use and even happier that you’re loving that perfect balance of natural yet defined lashes.
And random compliments? We love to hear it!
Warm regards,
Customer Support Team
Absolutely misleading.
Absolutely misleading.
Tricky website that multiplies your order & subscribes you to things that you have not agreed to.
1 tube of mascara cost me $240+ due to their misleading website.
Cheap chinese package delivered (looks like a shein order).
I have now been emailing for months to get a refund & taken it up with my credit card company.
Havent tried the product as it has left such an awful taste & has been a terrible experience.
All 7 tubes were delivered together (I ordered 1) - this company knows that their website is misleadingly duplicating orders & increasing the volume you ordered.
October 1, 2025
Unprompted review
Reply from Lashcosmetics
We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
It has been 5 weeks and 3 days since…
It has been 5 weeks and 3 days since purchase without receiving any product. It shows that it was shipped Oct 21. It is Nov 27th. I have not had any updates or feedback on why. Wish I could review the product. This is a scam to me!
November 27, 2025
Unprompted review
Reply from Lashcosmetics
We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Ordered two mascaras
Ordered two mascaras, one for my sis, for a B-day gift. Thought 2 months early was safe, never arrived, but they surely took my money, after 7 calls, they are still stating it is being shipped from Canada, today i was told, but from China the 6 other phone calls! Big scam, seniors don't need them, women don't, us US Americans are too gullible, and spend without reviewing first. Last purchase I will do on line, without a research of the company, but they also go under different names, so beware! Name changes, crappy product remains the same, as well as customer service, sweet Fillipino gals trying to feed their famiies, get sworn at, yelled at, and disrespected because they need the job. So sad. Do not think twice, go to the store, and touch the mascara you will buy, at least that's for sure! Here, you get nothing but a bill, headache, and feel very stupid for getting duped! Stay away from Lashcosmetics and any other affililiated deal. The only lashing happening here is we customers are tired of stolen monies! We are lashing out at the con artists, cheaters, scammers, who make it look so convincing!
November 25, 2025
Unprompted review
Reply from Lashcosmetics
We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Minus stars
Minus stars
I definitely should have checked Trustpilot first! I made a one-off purchase, which they processed as two separate transactions. Then, six weeks later, I was charged for a ‘subscription’ I was completely unaware of. This company uses deceitful and deceptive tactics to extract as much money as possible from customers. Why would I want a subscription for mascara?! I contacted PayPal for a resolution, but was told the company claimed I knew about the subscription, which is absolutely false. To top it off, the mascara itself is terrible. I’m furious! BEWARE!
November 19, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support
Overrated product with fraudulent extra charges
Definitely should have checked Trustpilot first! Made a one-off purchase (which they took out as 2 transactions?) and then was billed 6 weeks later for a 'subscription'. Contacted PayPal for a remedy but not holding out hope. Mascara is about as average as their generic response to these reviews. BEWARE!
November 9, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for your feedback, I understand your concern, and I’d like to clarify the situation for you.
The subscription charge you mentioned has already been refunded in full on our end. You should see the credit reflected either in your PayPal activity or your bank statement, depending on your payment method’s processing time.
I also reviewed our system, and aside from this review/message, we unfortunately did not find any previous communication from you regarding the issue. If we had received your email earlier, we would have resolved this much sooner.
Please feel free to reply anytime, we’re here to help.
Kind regards,
Customer Support Team
SCAM LASH COSMETICS
Like everyone else on this site. Added items, subscription just because you purchased a item.
If you have paypal go Into your settings and cancel them.
I atm are still going through paypal to adjust my account accordingly.
ABSOLUTELY SCAM COMPANY
October 2, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support
WARNING
Do NOT order from this company. Over 130 reviews of trusting customers been ripped off.
Update
Their generic responce should be enough to convict them for the theives they are
October 31, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for reaching out, I completely understand your frustration and appreciate the opportunity to clarify this.
After reviewing your order details, it appears that you’re already in contact with your bank regarding this transaction and have requested a refund directly through them. Once a bank dispute or chargeback is initiated, all further actions, including refund processing, are handled entirely by your bank.
At this stage, we’re unable to issue a refund directly from our end since the process is already being handled by your card issuer. Issuing a manual refund while a chargeback is in progress could result in a duplicate refund, as your bank will automatically credit the amount once their review is complete.
We’re here to help and want to ensure this is handled fairly and transparently.
Warm regards,
Customer Support
Good customer service
Money was taken from my account for a service I never asked for or agreed to. I contacted the company and it was explained that it was a VIP package that I had accidentally signed up for. They cancelled the subscription and refunded my money.
November 10, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for sharing your concern, I completely understand how upsetting this situation is, and I want to assure you that we are actively trying to resolve it with you.
We have already been communicating with you via email, but it appears we haven’t yet received a reply to our last message.
Please check your inbox and spam/junk folder for our previous email and reply whenever you’re able. Once we receive your response, we’ll move forward immediately to resolve this and ensure your refund is processed correctly.
Thank you for your patience, we’re here to help and ready to complete this for you as soon as we hear back.
Warm regards,
Customer Support
ONE STAR ONLY BECAUSE I HAD TO
One star only because I had to. Stay as far away from this company. They are crooks. I ordered something for $12.98 and they charged my PAYPAL (through a company NYMBUS LLC) $195.33. I called paypal and Lash Cosmetics. They said they could not refund but I told them they had better and eventually they refunded. Total Scam
November 5, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Absolutely despicable company
Absolutely despicable company. I have a disability & limited funds. I stupidly took advantage of the special. Next minute I have been charged two amounts, $13.99 & $69.72 for something I did not order! The support email does not exist. I have been left short & no product! Looks like the product is no good anyway. A shameful organisation. I wish I had seen this before. I have sent endless emails from the original email for a refund & no success. Be warned
I have been told this is my fault & I somehow pressed a wrong button. Looks like an awful lot of people pushed the wrong button! I am on a limited income & nearly $100 was taken from my account illegally leaving me short & without funds. Now they want to give me 50% if I don’t report to my bank. Very unethical. I do not even have a product. All I am asking is a refund please. How do I give you my email as it won’t allow me through this app
November 7, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for reaching out, and I’m truly sorry for the frustration and distress this situation has caused, especially given your circumstances.
After reviewing your account, I’d like to confirm that your refund has already been processed in full, and your order has been canceled. Depending on your bank’s processing time, the refunded amount should appear in your account within 3–5 business days.
Please rest assured that there will be no further charges, and your information has been securely removed from our billing system.
We sincerely apologize for the inconvenience and confusion that occurred. Your feedback has been shared with our team to help improve both our communication and checkout process moving forward.
Kind regards,
Customer Support Team
STAY AWAY from this company
STAY AWAY from this company. They will charge you more than expected and tell you that you can return items if you are not happy with them. Then, when you ask them to facilitate a return on the items they shipped to you that you didn't ask for, you will not get a response. I ONLY wanted to order 2 tubes of mascara. They decided that I also needed 3 tubes of eyeliner and expedited shipping. Not to mention that the mascara is sub-standard and the stuff available at the local pharmacy is better.
October 30, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Beware
Beware! I ordered a single mascara $9.95 and have had another pack of 3 mascaras, a 3 pack of eyeliners, added to my order and $207 NZD taken from my account. The check out process is deliberately misleading and unless you decline add ons you will be charged. I have disputed this with Lash Cosmetics, and after my negative review on Trust Pilot they have given me a full refund. Read the small print!
November 3, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for your message, I completely understand your frustration, and I want to clarify what happened with your order.
When we checked our records, your order had already been shipped by the time we received your email requesting to cancel the additional items. Unfortunately, once an order is in transit, we’re unable to modify or stop it from being delivered.
That said, we’ve made every effort to resolve this fairly. We offered you two options:
1. A 50% partial refund for the order so you can keep the items, or
2. A full refund upon returning the package once it’s received.
These options were provided as part of our standard resolution process to ensure you’re not left at a loss.
We sincerely apologize for any confusion caused during checkout and understand how this situation feels disappointing. Please rest assured we have no intention of misleading our customers, our goal is to make this right for you in the best way possible.
Kind regards,
Customer Support Team
I got a message from my bank this…
I got a message from my bank this morning, telling me that Lash Cosmetics were trying to take £24.99 for a subscription that I know nothing about, do not use this company, stay clear
November 3, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
WHY DIDN'T I CHECK TRUST PILOT FIRST
WHY DIDN'T I CHECK TRUST PILOT FIRST! Not only do I, and 100's of other people on here, believe their sales practices are unethical, I know they are! I ordered one mascara, what's $10 to try if it's great. The charge of $9.71 popped up on my CC (you should always use a CC to dispute & resolve online). Moments later, $13.99. I emailed them & received a reply two days later..."sorry the expedited shipping was accidentally chosen." No it was not! "Claire" gave me the option of slowing to standard shipping, lol. I replied change shipping & refund my $13.99 or cancel my order. No reply and two days later, on a Saturday even, my order ships. I emailed again and will give them three days, then I will dispute with my CC company!
Any company that starts biz like this is bad news. If anyone wants to ck into a class action suit with me for deceptive practices, email me kissyf2003
yahoo.com. I'm involved with one already for weight loss pills, same type thing!
UPDATE...yes, they lie! I have not received the exp shipping, as promised, and its been 14 days and still no order!! So, I paid for expedited shipping and got slower than snail mail!! DONT DO IT!!
October 26, 2025
Unprompted review
Reply from Lashcosmetics
I sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
This product completely changed my mind…
This product completely changed my mind about mascaras. I used to think they were all the same, but this one proves otherwise. It gives so much lift and doesn’t feel heavy at all. Also, no weird smell, which I appreciate.
October 29, 2025
Unprompted review
Reply from Lashcosmetics
So happy to know you’re satisfied! Thanks for choosing us and leaving such a kind review.
Warm Regards,
Customer Support Team
I liked the mascara overall
I liked the mascara overall. Not too dramatic, which is great for daytime. Didn't flake or smudge even after a long walk outside. Not bad!
October 29, 2025
Unprompted review
Reply from Lashcosmetics
Thank you! We're excited to know our product worked well for you. We designed it to look natural and long-lasting.
Warm Regards,
Customer Support Team
Total Scam Do NOT order.
Total Scam. Extra charges on my paypal. Difficult to return for a refund. Product is terrible. Poor customer service. Ordered a $7.49 USD mascara. Received mascara that I did not order and charged $59.85 USD for that plus Eye Liner, which I don't use and never would have ordered for an additional charge of $44.85 USD. Order sent from an online shipper. Very difficult to get a proper return address. No email response to my request for a return address. Reached the "seller" on the phone and they were barely audible. Company is called Lash Cosmetics but charges are from Nymbus LLC. I never did receive an invoice. How were they able to charge separately through PayPal? Very concerning.
October 12, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for reaching out and sharing your feedback. I’m truly sorry for the frustration and inconvenience this experience has caused, I completely understand how disappointing this situation must have been.
I’ve checked your case, and I can confirm that you’ve already spoken with our phone support team, who have provided you with the return instructions. As mentioned during your call, once the items that were not intended for purchase are returned to us, you’ll be refunded in full for those products.
If you need us to resend the return instructions, please let us know, and we’ll gladly do so to ensure you can proceed smoothly.
We genuinely apologize for the misunderstanding and appreciate your patience and cooperation as we work to make this right.
Warm regards,
Customer Support
I ordered a $9 mascara and hit the vip…
I ordered a $9 mascara and hit the vip button not realizing I was signing up for anything. It was very misleading. My credit card was charged $126 for various products . I immediately called and they credited my acct. right then. But did not cancel the vip, so this month I get a charge for $31.63. I could only get a $15.82 credit but I closed my account and would never do business with them again!
October 26, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for reaching out and sharing your experience. I completely understand how frustrating it must have been to encounter unexpected charges, and I’m truly sorry for any confusion or inconvenience this caused.
According to our records, you had contacted our phone support team, and during that call, it was agreed to cancel your VIP subscription. As part of that resolution, a 50% refund was issued as compensation for the subscription charge.
Please rest assured that your VIP membership has been fully canceled, and there will be no further recurring charges on your account moving forward.
We truly appreciate your feedback and the opportunity to clarify this matter. Should you have any further questions or need additional assistance, please don’t hesitate to reach out, we’ll be happy to help.
Warm regards,
Customer Support Team
Scammers for Real
If there is a negative star, Lash Cosmetics deserves the lowest negative. I only ordered the $14 and they shipped other items which I did not order and charged me $116+. I did call them to cancel the order and they still shipped it. Filed a claim to refund on PayPal and they made it a real purchase with PayPal. So now I'm also closing my PayPal account because of this Lash Cosmetics scammers.
October 21, 2025
Unprompted review
Reply from Lashcosmetics
Thank you for taking the time to share your feedback. I completely understand your frustration and truly regret that this experience has been disappointing for you.
We’ve already responded to your previous inquiry and explained that we’re unable to process your return request because a PayPal claim was filed. Once a claim is open, all actions regarding the order must go through PayPal’s resolution process. In this case, we’ve submitted proof of shipment to PayPal, as the claim indicated that your refund was never received.
Please understand that we were fully open to processing your refund directly; however, we can only do so after the order is returned to us. We believe that returning the items before a refund is issued is a fair and standard resolution.
If you would still like to proceed with your refund, please feel free to email us back, and we’d be more than happy to arrange it for you.
We sincerely apologize for the inconvenience and confusion this situation has caused, and we truly appreciate your patience and understanding as we work to make things right.
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