Uploaded invoice from vet after the description of the incident in the app. It was processed in minutes automatically and it refund was in bank statement a couple of minutes later. Hope it keeps worki... See more
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Location
Switch locationMünzstraße 21, 10178 Berlin, Mitte, DE
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Edit: Updating that we’ve received the payment. Moving to 4 stars, still deducting one for the payout being such a hustle and taking weeks. I hope this is not the regular process/timeline and future... See more
Company replied
Fantasic! The app is great and full of tips and really informative and makes it PERFECT for accessing information and sending through the invoices. And talk about fast my claim was managed in less tha... See more
They've been lovely with their support before I was a customer and helped me better understand the offerings. Being with them for over 6 months now, I've been incredibly happy with the fast claims and... See more
Company details
Written by the company
Die Mission von Lassie ist es, das Thema Tiergesundheit umzugestalten. Wir bieten die erste Tierversicherung, die es sich zum Ziel gemacht hat, vermeidbare Krankheiten und Verletzungen bei Haustieren durch Prävention zu reduzieren. Im Mittelpunkt des Angebots steht außerdem die Förderung des richtigen Umgangs mit Haustieren. Von Tierexperten entwickelt, bietet die Lassie App Zugang zu wertvollen Inhalten rund um die Gesundheit, Pflege und Erziehung von Haustieren. Tierbesitzer*innen lernen spielerisch, wie sie ihrem Tier die besten Voraussetzungen für ein gesundes und glückliches Leben bieten und haben die Möglichkeit, durch das Absolvieren von Kursen und das Beantworten von Quizfragen, einen Rabatt auf die Versicherung erhalten. In der Lassie-App hast du auch einen sicheren Überblick über alle deine Versicherungspolicen, Rabatte, Zahlungen und Ansprüche. Melde Schäden in wenigen Minuten per App an oder chatte mit uns während unserer extralangen Supportzeiten von Mo bis Sa, 8 bis 22 Uhr.
Contact info
Münzstraße 21, 10178, Berlin, Mitte, Germany
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Super Fast resolution
Uploaded invoice from vet after the description of the incident in the app. It was processed in minutes automatically and it refund was in bank statement a couple of minutes later. Hope it keeps working like this in the future :)
June 9, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your positive feedback!
We’re delighted to hear that you and your pet are happy with our products. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always here to help.
Warm regards,
The Lassie Team
Absolutely effortless
Absolutely effortless! As advertised, your service really is quite amazing! Thank you!
June 6, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your pawesome review!
We’re thrilled that you’re happy with Lassie. We wish you and your furry friend all the best, good health, and many adventures together.
If you ever need any help, we’re always here for you.
Warm regards,
The Lassie Team
Top :) best insurance i made until now
May 18, 2026
Very smooth and fast
Very smooth and fast. Need to make sure that the diagnosis and chip number on the invoice
May 19, 2026
Long process of reimbursement
The process of reimbursement when your dog is sick takes way too long. The support say it takes at least 30 days for them to process the reimbursement, which is a bad experience.
However, reimbursement for vaccination is quite fast.
May 12, 2026
Reply from Lassie - Deutschland
Hello,
thank you for your feedback. We’re sorry to hear that you’re disappointed with the processing time for your reimbursement claims. We completely understand how frustrating it can be to wait for a reimbursement, especially when your dog is unwell.
In some cases, claims related to illnesses require a more detailed review and additional medical assessment, which can unfortunately lead to longer processing times than routine preventive care such as vaccinations. That said, we understand that this does not meet the experience you expected from us.
Please be assured that we are continuously working on improving our processing times and overall customer experience.
If you would like us to take another look at your case, feel free to contact us at kontakt@lassie.de with your claim number.
Kind regards
Your Lassie Team
Max and I had a fantastic experience…
Max and I had a fantastic experience with our first reimbursement!
Thank you so much 😊
5 Stars
April 24, 2026
Top Regulierung
April 20, 2026
Amazing service from the team
April 15, 2026
This is awful experience!
Our dog had tooth cleaning and insurance refused to accept this case. Our cat had an emergency operation on her paw and we are waiting for the response for 2,5 months now. Costumer support chat is not helpful and the insurance have significant communication problems with vet. I start regretting for subscribing for it and the processing time is ridiculously long
April 10, 2026
Unprompted review
Reply from Lassie - Deutschland
Hello Polina,
Thank you for sharing your experience.
When expectations around coverage are not met and, at the same time, the processing of another case takes several weeks, the overall situation can quickly feel unclear—especially in urgent cases like an operation. Clear communication and reliable timelines are particularly important in such moments.
The assessment of each claim is based on the submitted documents and the applicable policy terms, which can lead to different outcomes depending on the case. Processing times may also vary depending on the complexity and the information required.
Customer support processes and communication are continuously being reviewed and improved to provide clearer guidance and more timely responses.
It is to be hoped that you will receive a conclusive update on your open case soon and that the remaining questions can be clarified.
Wishing your dog and your cat all the best and a smooth recovery.
Best regards,
Your Lassie Team
It was very fast to submit a claim
April 8, 2026
So easy and so fast!
April 7, 2026
Really quick turnaround when my cat had…
Really quick turnaround when my cat had to go to the emergency vet on Easter saturday.
April 4, 2026
Could be better.
Update: I received the money for my claim. However, still I am scared since it took more than a month and unnecessary documents. Hope they improve and i will be happy to give 5 star review.
My 3 cats are insured with Lassie since 6-7 months. One of my cat had a minor skin issue. Submitted a claim on 26.02.2026, last week they demanded patient records which i could only provide for certain time as i moved to a new place. Its been a month and no response, complete silence from Lassie. I pay 60€/month for 3 cats and it seems i was better off putting these funds aside every month instead of paying to Lassie. Such a shame their app is great, product is great, but people behind the process are not so great. My claim is being handled by Mandy. I am really sad that one can't even rely on insurance these days.
March 31, 2026
Unprompted review
Total scam!!
Total scam!!! They will only reimburse vaccination cost which is yearly 140 €. Anything else, they'll say its pre-existing. Our dog had some issue with eating due to upset stomach.symptom was loss of appetite. I submited a claim on the first month and it was rejected saying we are under 30 days waiting period. Understood. But now almost after 6 months , we submited another claim for vet consultation due infection right after her first heat cycle. She had infection in her uterus. Any internal issues for dog, loss of appetite is very common sypmtom. Again this time they rejected with same excuse. They dont have any intention to pay more than 140€ of regular vaccine. I'll cancel my insurance after 1 year.TOTAL SCAM !!!
January 15, 2026
Unprompted review
Reply from Lassie - Deutschland
Hello Subhojit,
we’re very sorry to hear how disappointed and frustrated you are, and we truly understand how upsetting it is when your dog is unwell and a claim is not reimbursed as you expected. Situations like this are emotionally stressful, and we take your feedback very seriously.
At Lassie, each claim is reviewed individually by our claims team based on the insurance terms and the medical information available. There is a general waiting period of 30 days after the policy start. Conditions, symptoms, or treatments that occur before the insurance begins or within this waiting period are considered pre-existing and therefore cannot be covered. This rule applies equally to all policyholders.
We understand that symptoms such as loss of appetite can have many possible causes, and that it can feel especially frustrating when later treatments are not reimbursed. However, please note that such a condition can be included in the insurance coverage again once no symptoms have been present for 24 consecutive months and no treatment has been required during that time.
If you disagree with the assessment of your case, you have the option to request a re-evaluation by our independent claims review team. You can contact them directly at schadenpruefung@lassie.de
. Any additional veterinary reports, test results, or medical statements can be very helpful when reviewing your case again.
If you would like us to explain the decision in more detail or look into your situation once more, please feel free to contact us at kontakt@lassie.de
with your claim number.
We’re truly sorry that your experience has led to so much frustration, and we wish you and your dog all the best.
Kind regards
Your Lassie Team
So far I love Lassie Insurance
So far I love Lassie insurance, the app is great and I got my preventative invoice for my puppy fully covered right away it was super simple and easy.
January 7, 2026
Excellent experience!
December 4, 2025
Fast and reliable
My experience with Lassie has been excellent. I submitted an invoice for my dog’s vaccinations and the reimbursement was incredibly fast – within just a few minutes the money was already in my account. The app is easy to use and the communication is clear. I can highly recommend Lassie!
October 25, 2025
My Lassie experience
Since I have been a Lassie customer, I really have nothing negative to say.
I recently sent my first consultation invoice and the process was resolved in less than 20 minutes.
The app works well and is easy to use.
When it was necessary to make an appointment online, the veterinarians were always very friendly and helpful.
I am very satisfied. :)
Congratulations and thank you!
October 18, 2025
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