I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing... See more
Company replied
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Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
Company replied
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly. Why 3 stars...? Surely any worthwhile review of any insurance company would concern claim hand... See more
Company replied
Easy application and plenty of knowledge and updates
Company replied
Company details
Written by the company
Lassie Pet Insurance was created to help you take care of your dog or cat, both before and after an accident. Lassie is there for you if an accident occurs, but we also believe that many veterinary visits can be prevented with the right knowledge. Therefore, we focus on your life with your pet, not just on injuries. Lassie is a digital pet insurance where everything from signup to claims can be done in just minutes, online. With extra-long support hours, you can chat with us whenever you have the slightest question. With the Lassie App, you can also get an overview of all your insurance policies, discounts, payments and claims securely in one place. We believe that with the right knowledge, you can create a healthy life for your four-legged friends. That's why we reward you with a lower insurance price when you accumulate knowledge in the Lassie app. Your knowledge then turns into discounts that you can use to reduce your premium. We promise to hold your hand, and your four-legged friend's paw, for life. Download the Lassie app today and start collecting knowledge that turns into a discount on your insurance!
Contact info
Basinghall Street 25, EC2, London, England, United Kingdom
- +442046524500
3.7
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Really glad we switched – app and claims are genuinely straightforward
I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing extras.
What stood out most was how easy the app is. When he needed treatment I just took a photo of the vet invoice and submitted it through the app. The claim was processed the same day and the money was back in my account without any back-and-forth or paperwork. That alone made the switch worthwhile.
I’ve also been using the little courses and daily tips in the app – nothing groundbreaking, but actually practical for things like nutrition and spotting early issues. Earning points towards a discount is a nice extra rather than the main reason I stayed, but it’s appreciated.
Overall it’s felt modern and low-hassle so far. I’d recommend it if you want something digital that actually delivers on the claims side rather than just looking slick.
August 20, 2026
Unprompted review
Reply from Lassie - UK
Ariane, thank you so much for taking the time to share this! We're really glad the switch has felt like a relief, and that your claim went through so smoothly – a quick picture of the invoice, click submit, and money back the same day is exactly how we think it should work!
It's also lovely to hear the courses and daily tips have been useful. We want them to be practical, everyday help for keeping your pet healthy, so that means a lot.
Thanks again for recommending us, and give your boy a belly rub from all of us at Lassie! 🐾
Fiona
Awesome and easy-to-use app
Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
October 6, 2026
Unprompted review
Reply from Lassie - UK
Thank you so much for the lovely review! 🐾 We’re really glad you find the app easy to use, and that the pricing and claims process felt simple and straightforward. We really appreciate you taking the time to share this.
I have been lucky not to have used the…
I have been lucky not to have used the insurance as yet
September 27, 2026
Reply from Lassie - UK
Thank you for taking the time to leave a review! If there's anything specific behind the rating we could improve on, we'd love to hear it so we can keep getting better for you and your pet!
Reply from Lassie - UK
Thank you so much for the great review! 🐾 Really glad the sign up process was smooth and that you're finding the updates helpful -that means a lot to us!
Nice App.
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly.
Why 3 stars...?
Surely any worthwhile review of any insurance company would concern claim handling....
September 18, 2026
Reply from Lassie - UK
Really appreciate this - and you're spot on, the app being easy to use is great, but the real test of any insurer is how we handle things when you actually need to claim. We'd love the chance to show you that too, hopefully you won't need to use it often, but we're here when you do. Thanks for taking the time to share this!
Terrible company
Terrible company. Claim handling was awful. Also, misleading claims on their websites also, they use the truspilot rating from their other countries on the website.
September 8, 2026
Unprompted review
Reply from Lassie - UK
Hi Peter,
We're sorry to hear about your experience.
We haven't been able to locate any policies under your name and would love the opportunity to look into what happened with your claim so we can ensure any issues are rectified.
Please could you get in touch with us directly so we can look into your case properly by emailing hello@lassie.co.uk
We hope to speak soon,
The Lassie Team
Reply from Lassie - UK
Thank you so much for the lovely review! 🐾 So glad things are running smoothly -here's to many more good experiences ahead for you and your pet!
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