latherup.co.uk 

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See what reviewers are saying

Rated 1 out of 5 stars

They took my money and ran. Having only just starting to enjoy a bath (I’m a shower girl) I thought I’d treat my self to some bath bombs. Typical the first time I order something, I get scamm... See more

Rated 2 out of 5 stars

Delivery took a month to arrive not the 3-5 business days stated I received smashed bath bombs and the wrong item. The customer service has been appalling long responses and now ignored I was told a r... See more

Rated 1 out of 5 stars

Avoid this company at the moment, something has clearly happened and they aren't sending out orders. I purchased from these guys multiple times over the years ans never had any issues with them.... See more

Rated 1 out of 5 stars

*EDIT* - Refund was in process, notification that the refund was rejected - no idea why. Now not responding to emails or WhatsApp.... I loved this company - loved being the word - but something mus... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company! Amazing products and service at great value. My families birthdays and Christmas’ wouldn’t be complete without their bath bomb packages. My son had a Lego themed party and they even made him some Lego figure bath bomb. Highly recommend.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Excellent quality products, Bath bombs always been top quality with lots of choice and scents. New room sprays are fantastic. Used the company since it started, small family run business so need to order in plenty of time which is understandable but always got what I ordered for when I need them.

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service. Lies upon lies. AVOID

Used to buy from this company on ebay first few orders were fine, after receiving whipped soaps instead of salt scrubs i messaged the company on instagram and was told i could have a £12 refund. After sending my bank details and not receiving anything i was told i could have a replacement instead. Months of waiting and messaging and being told that they are still waiting for the machine ect. they finally said a replacement had been sent. 2 weeks later and still waiting. I asked the company to provide tracking which they replied "remind me in the morning because i will forget" (bit unprofessional) Messaged them in the morning asking for tracking, they come online and just ignored my messages. It wasn't until i mentioned trading standards that i got a reply saying they had refunded me and that they'd "send the tracking to prove a point" once they'd finished what they were doing. They then said they wasn'tsending me tracking because I'd threatened with TS. Checked my bank and £10 was refunded, they told me i could have the other £2 once i returned the soaps WHICH MY FINGERS HAD BEEN IN! 🤮 (they knew this as I'd sent them pics of the product) They went on to tell me they'd throw the soaps in the bin once they'd recieved them. DISGUSTING CUSTOMER SERVICE! It's a shame because i was a returning customer but they have for sure lost my custom! The person messaging me was not only rude and a liar but had as much intention on sending me the tracking as they did sending a replacement. I was then blocked on instagram and WhatsApp and they removed messages that they had sent me. Very dodgey company DO NOT TRUST! Also the products i would NOT trust after being told to send back USED SOAPS!! Yukky AVOID AT ALL COSTS.

August 9, 2023
Unprompted review
Rated 1 out of 5 stars

Sadly this company seems to have gone…

Sadly this company seems to have gone to pot. I've ordered for years from ebay. Shipping always slow but products are good. However recently I bought a mystery box and the contents were a joke. I left a review on ebay and received a very aggressive response. They don't take well to negative or neutral feedback. Subsequently they contacted me to apologise, saying they had sent the wrong item and would rectify. They didn't and haven't. I've chased, each time being assured they would sort, they haven't. They told me they would check tracking. Next time I contacted they said they couldn't possible check all tracking. It was their idea. So sadly , having bought so much from the in the past I've given up. Just terrible customer services.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Best bath bombs I have ever had

Fantastic customer service, they bath bombs smell amazing, I have also had the Christmas calendar which was amazing value for money, and also the kids bath bombs.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

bath bombs

We love the lather up bath bombs. They are a great price and come with lots of choice. My boys love the ones with hidden toys so would be fab to have more of those please as keep looking but not available. But always love the themed boxes such as Halloween or birthdays etc

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

I buy the round bath bombs all the…

I buy the round bath bombs all the time.
I have never had a bad experience and have been shopping with latherup for 4 years at least. At one time near Christmas I had ordered a load of the same bath bomb for a girls rugby team, I needed them in a rush and latherup went above and beyond to make sure I had them on time
They even allowed me to go pick them up

Love love love latherup and can’t see me using any other company

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Highly reccomend!

Great products, great offers & quickly became a favourite in our house! I always come back to order more, love to see a small company thrive!

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Lather up does not disappoint

Lather up does not disappoint! Fab customer service and brill products! The bath bomb range is so good plus they smell amazing and they are super foamy! Every order I have had is brilliant! Fully recommend this company :)

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing & Smell Beautiful …

They make every buying experience amazing , last minute present and they made it straight away for me x other orders have been great and they smell amazing

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great products at great prices

Great products at great prices!
Lovely packaging and fantastic customer service.
Good range of products - perfect for family and friend gifts or as a treat for yourself 😊

June 18, 2023
Unprompted review

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