I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great quality products which are…
Great quality products which are different from what you’d find in most stores. Reasonable prices and prompt delivery.
May 11, 2022
Unprompted review
Reply from Latzio Living
Dear Ben,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Just brilliant!
My experience with Latzio was excellent, lovely products, very quick delivery, excellent communication and kindness. I totally will be shopping again with Latzio, highly recommended.
May 11, 2022
Unprompted review
Reply from Latzio Living
Dear Georgina,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
4 months and no refund
Returned placemats 04/01/22 Order 018472. Have chased for refund ever since and despite
‘Urgent’ referral to accounts department - nothing.
Product was fine but wrong colour.
May 10, 2022
Unprompted review
beware of this firm
beware of this firm. I ordered a mirror in June 2021 and waited until March 2022 to be told it was out of stock. I have since been waiting for my refund of £380. it is disgraceful customer service. I am so disappointed.
May 9, 2022
Unprompted review
Very unsatisfied.
I ordered a large item from Latzio and was very excited to receive my item. But in the end I waited over 6 weeks, emailed them numerous times to chase my order, with various promises of delivery, and nothing. In the end I gave up waiting and requested a refund. I was promised a refund by 10 working days (which is effectively 2 weeks for a refund!). I asked if they could rush the refund as they had kept me waiting so long, but I only have 3 days to go until the full 10 working days and still no sign of my money. They have effectively had my money for 8 weeks. To say I am unhappy is an understatement and I will not be ordering anything from them again. Looking at other reviews, I can see now this is a common problem.
May 2, 2022
Unprompted review
I have ordered a table 2 months back
I have ordered a table 2 months back. It was supposed to be delivered in 1 week but all i got is a new date everytime. Now i am waiting for my refund as i have already paid full amount.
April 28, 2022
Unprompted review
I’ve purchased quite a few times with…
Update!
Everything was explained and sorted.
Thank you for sorting it out!
I’ve purchased quite a few times with this company and had no problem . But the last two orders haven’t been delivered and nobody is answering the phone or the emails
April 23, 2022
Unprompted review
Reply from Latzio Living
Dear Alex
Thank you for your message and I apologise for the inconvenience caused. Could you please email me at customerservices@latzio.com with your order number so that I could check your order respond to your query.
Kind Regards
Yure
Nice vase but did have some issue with delivery
Ordered a vase from here, was given a estimated delivery slot of 16th, DPD said 19th- was fine with that. But once the date had passed DPD had not received the parcel yet.
Have been attempting to contact customer service via phone and email- wouldn’t bother they just don’t respond to you!
Money taken- and no goods provided, scam website?
Edit: Have upgraded the review to 3 stars. I was contacted by the customer service team after this review and was told there has been a supply chain issue and that I should receive the goods latest Monday, it was delivered Tuesday. It is a lovely vase however, just didn’t have a good experience. Have been told that I should receive a refund for the delay in delivery however, have yet to receive this.
April 22, 2022
Unprompted review
Reply from Latzio Living
Dear Layla
Thank you for the time to write your comment and experience with Latzio. I must also apologise for your inconvenience, and I have looked at your case in detail.
Unfortunately, there was a slight delay with our supply chain and transport. Please expect to receive your item shortly as this has now been solved.
Please do not hesitate to contact me via customerservices@latzio.com if you need further information.
Kind Regards
Yure
Ordered outdoor lights to be delivered…
Ordered outdoor lights to be delivered in March. Now three weeks overdue, was told in email would be with me in a week delay. No answers to emails, very poor customer experience. All I want to know is when they will be delivered or whether I should cancel order.
The story continued, was told it would be delivered 21/4 still nothing. Requested a full refund.
Would suggest not placing any orders with this company as the service is the worst I have experienced in a long time. No communication, promises made and not delivered and I have resorted to a refund!
Beware!
April 15, 2022
Unprompted review
Reply from Latzio Living
Dear Paul,
I can see your order was delivered and received this afternoon. Please do not hesitate to contact us at customerservices@latzio.com should you require further assistance.
Kind regards,
Yure
Dear Paul
Thank you for your time to write your comment and experience with Latzio as we pay careful attention to what our customers are saying at all times in order to improve our services. I must also apologise for your inconvenience and I have looked at your case in details as follow:
I have noted that we provided you confirmation of shipment and tracking for your reference via email.
Please do not hesitate to contact me via customerservices@latzio.com if you need further assistace.
Kind Regards
Yure
Paid but Never Sent
I paid for my item back in February and never received at the time promised. I was told item would be in by mid April. I asked for a refund and did get it, I had paid via PayPal so I opened a case just in case I didnt get it, I believe that helped. After reading these reviews I wish I had read before I gave them my money. I won't purchase from them again
April 13, 2022
Unprompted review
Reply from Latzio Living
Dear Veronica
Thank you for your time to write your comment and experience with Latzio as we pay careful attention to what our customers are saying at all times in order to improve our services. I must also apologise for your inconvenience and I have looked at your case in details as follow:
I have noted that your order confirmation emailed to you at the time of the purchase provided an estimated delivery time as 5th of April and unfortunately due to delay via our supplier, we emailed you on the 4th and advised of delivery delay for mid-April. You also responded on the 4th of April and requested a full refund and we confirmed on the same day to process it. However, it seems that you had simultaneously at the time of your email to us requesting refund also opened a case with PayPal to which we agreed with them and you were fully refunded.
Please do not hesitate to contact me via customerservices@latzio.com if you need further information.
Kind Regards
Yure
Mum Ordered my birthday gift from here…
Mum Ordered my birthday gift from here and was intended to be delivered on the 6th April 2022. Now we are on the 9th and not heard anything about the order.
Having initially had what appeared to be a helpful response from Latzio Customer Services where we were promised delivery by the 14th we are now on the 21st and still no news. An email was sent yesterday to chase things up again.
April 9, 2022
Unprompted review
Reply from Latzio Living
Dear Daniel
Thank you for your message and my apologies for the slight delay in receiving your order and the inconvenience caused.
I will be grateful if you could email me at customerservices@latzio.com with the order number so that I could check and inform you of the exact status of your delivery with possible tracking number.
I look forward to receiving your email.
Kind Regards
Jackie
Shocking company, be warned!!!!!!!!
This company are a Zero star but I didn’t have that option. Placed and order for wallpaper which stated it was instock and available for immediate delivery. Due to the fact they drop ship, they couldn't supply for two months as their supplier was out of stock. Cancelled order, email confirmed refund would be issued 7 to 10 days( why it takes this long to process a refund, should be instantaneous just like my payment to them) NERALY TWO MONTHS LATER STILL WAITING FOR MY REFUND. No replies to emails or phone calls. Will be calling mastercard for a charge back and trading standards, as they are miss selling at best, at worst trading fraudulently. I just wished I had checked them out before hitting the pay button. Pointless stating contact customer services in your replies because your Don't respond.
April 7, 2022
Unprompted review
Reply from Latzio Living
Dear David
Thank you for taking time to write your review. We take every review whether negative or positive very seriously in order to improve our customer services. I therefore, apologise for the unfortunate experience that you have had in reaching out to our customer service desk.
We have emailed you yesterday with regards to your order and refund and I understand that the case was resolved satisfactorily.
Please do not hesitate to contact me at customerservices@latzio.com if you need further assistance or information.
Kind Regards
Yure
Awful customer service
Awful customer service. Delays during covid which I thought were genuine. Refund requested but never came. Definitely a fraudulent company.
April 5, 2022
Unprompted review
Reply from Latzio Living
Dear Aisling
Thank you for your message and I am so sorry for any inconvenience caused. We responded to your email last night and addressed any outstanding issues. We consider all comments important and we endeavour to improve our services for the satisfaction of customers.
Please do not hesitate to contact me at cusotmerservices@latzio.com for any further assistance.
Kind Regards
Jackie
Excellent!
Excellent service, fantastic price and speed of lightning delivery! Wonderful!
March 29, 2022
Unprompted review
Reply from Latzio Living
Dear Mrs Richardson,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Excellent!
Excellent!!
Brilliant customer service, so helpful…
Sorted out a situation for me very quickly.
🤩🤩
March 24, 2022
Unprompted review
Reply from Latzio Living
Dear Jamie,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Never use this company!
If I could give this company 0 stars I would. My order was late and had gone past the estimated delivery date, when I enquired I was advised it still wasn't even received in their warehouse. I promptly cancelled the order after hearing this and since then have called their customer services number every day which is never answered and have emailed 2-3 times a week for the past THREE weeks chasing the refund (almost £400!) I was advised I would get within 5-10 business days. They have stopped responding to any emails now and I am just waiting to be able to put a claim in with my bank. I have spent so much time chasing a refund for an order I NEVER received.
I wish I looked at the reviews on this company before I placed an order. Absolutely terrible - they will take and keep your money. Do not use this company.
***UPDATE since writing this review I have been emailed with 'proof' that my refund was processed a week ago. This 'proof' has no date listed, no transaction or reference number attached. No refund has been issued.
***UPDATE after receiving 'proof' that I had been refunded a week a go with no date listed or number, I have received my refund the next day.
March 24, 2022
Unprompted review
Reply from Latzio Living
Dear Britanny
Thank you for your updated message and I am very so sorry for your experience in not receiving your order based upon the estimated delivery date. I have checked your order and emailed you accordingly few minutes ago with the proof of refund that had been processed last week.
I apologise for the inconvenience and appreciate your patience and understanding.
Please do not hesitate to contact me at customerservices@latzio.com if you need further assistance.
Kind Regards
Jackie
Dear Britanny
Thank you for your updated review and I am glad that your refund has been received. As mentioned, in our email correspondence, the refund process and the length of time for bank credits differs with every bank and some may take up to 10 working days. However, I am glad that yours has been received slightly sooner than the estimated time.
Please do not hesitate to contact us at the customerservices@latzio.com if we could be of further assistance.
Kind Regards
Jackie
!!ABSOLUTELY APPALLING!!!
I've come here to say DO NOT TRUST THIS COMPANY - Avoid this company at all costs!!
They take your money, never deliver and never refund!!
Customer services ALWAYS goes to voicemail, they never call back, no responses to emails at all.
One of the worst companies I've ever had the misfortune to come across. Still awaiting over £300 in refund. I have referred the claim to the bank (because of no response) and will be contacting Trading Standards.
March 24, 2022
Unprompted review
Reply from Latzio Living
Dear Customer
Thank you for your message. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond accordingly.
I look forward to receiving your message.
Kind Regards
Jackie
Latzio Customer Services
Just Beautiful !
I have bought two beautiful lady planters on here. They are just such a good a quality and great size. I have planted succulents in them they look fabulous! We will be back to buy more soon!
March 24, 2022
Unprompted review
Reply from Latzio Living
Dear Andrea,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Excellent.
I was a little sceptical as the prices looked too good to be true for such high-quality items, however they arrived by courier in 2 days and we are extremely happy with the items. Definitely shopping here again.
March 23, 2022
Unprompted review
Reply from Latzio Living
Dear Mike,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Beautiful glasses and very quick…
Beautiful glasses and very quick delivery
March 23, 2022
Unprompted review
Reply from Latzio Living
Dear Dawn,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
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