Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more
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Review summary
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Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more
This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more
Paul and Terry arrived promptly to fit 2 windows and a door. They worked hard and expertly paying attention to detail. The finish is very good and they left the site tidy. I found all who i came in... See more
Company details
Information provided by various external sources
Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.
Contact info
Kimberley Road, BS21 6QJ, Clevedon, United Kingdom
- 01275878153
- lm@launa.co.uk
- launa.co.uk
4.6
Excellent
177 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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Pot luck on ability of fitters.
I cannot fault the products that are supplied. The finished job appearance is due to individual employees ability. We’ve had two jobs recently. One not as good as the other.
1 Replacement windows. Near perfect installation.
2 Conservatory. Not so happy. After initial completion it required a return visit to fix several issues in respect of the way it had been fitted. To date three problems are still not resolved.
To be fair, both crews had seriously bad weather to contend with and we felt sorry for them. It seems the employees are self employed and possibly rush the jobs, so it surprises me that Launa have not sent anyone to inspect quality of workmanship.
February 7, 2019
Unprompted review
Reply from Launa Windows
Thank you for your honest review - I have passed your comments to the relevant departments.
First class service and staff more than…
First class service and staff more than satisfied
January 9, 2019
Unprompted review
Reply from Launa Windows
Thank you for your great review - it is greatly appreciated!
A great local business
Our experience with Launa (windows and conservatory) has been very positive. Professional, positive, value for money and local! What's not to like?
December 19, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - it is lovely to read.
No bad review about Window and fitting…
No bad review about Window and fitting but admin very lax that’s why they lost a star.
December 12, 2018
Unprompted review
Reply from Launa Windows
Thank you for your honest review. Thank you for taking the time to leave a review.
Excellent from initial visit from…
Excellent from initial visit from Stephen to professional fitting by Dave and Jez. Thank you.
November 30, 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review, its rewarding for the different staff to be praised.
I happy to recommend this company
I happy to recommend this company, due to its quality of service and work. They came on time measure our windows. The fitters again were punctual, the windows are stunning, and the opening closing and locking procedures were clearly explained. Thy left each new window area clean and tidy both is ideal and outside. Our patio doors are stunning, with secure locking mechanism
November 28, 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review, so pleasing to hear how delighted you are.
Launa have replaced our old…
Launa have replaced our old polycarbnate conservatory roof with a lovely self cleaning glass one. We cannot praise the fitters enough they went above and beyond what was expected, they left the place very clean and it looked like we had had a whole new conservatory not just a new roof.
The ordering process was easy and there was none of this pricing high just to drop the price, the first quote was so good no need to haggle.
We would recommend to anyone who asked us
October 29, 2018
Unprompted review
Reply from Launa Windows
Thank you for your glowing review - so great to read - we pride ourselves on not playing sales games, I will pass your comments to our fitters, so rewarding for them to hear! Thank you again.
Delighted with everything Launa did…
Delighted with everything Launa did from start to finish. Extremely professional at all times and would not hesitate to use them again.
October 23, 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review - remember we have a great recommendation scheme (where you can even recommend yourself)
Reply from Launa Windows
Thank you for taking the time to leave a review of Launa Windows
I am delighted with my purchases
I am delighted with my purchases, the quality is excellent, the fitting is exemplorary. All staff are knowledgeable, professional in approach and extremely helpful. I would certainly recommend Launa windows to others.
October 17, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - so great to hear. Dont forget we have our recommendation scheme.
A much better window and door company…
A much better window and door company then everyone else very good,pleased with installation of my door and window,a few hiccups ie door furniture but sorted in 48 hours,will happily use them again.👍
October 9, 2018
Unprompted review
Reply from Launa Windows
Thank you for your honest review, so glad we have sorted it for you, and hope to hear from you in the future for any further work you require.
Reply from Launa Windows
Thank you for your great review - we are pleased you are pleased!
Rapid replacement of bay window…
A replacement first floor bay window was done in one day and looks great.
October 3, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review, remember we have a great recommendation scheme - you can even recommend yourself!
Ten out of 10
David McKimm & Elliot Ryder have just fitted windows, door & sun lounge roof. They were fantastic. Polite, clean, tidy & nothing was to much trouble. If only all workmen were as good as theses two.
Thank you for an excellent service from start to finish. This couple of lads are a true asset to Laguna Windows.
Keep up the good work 🤗🤗🤗
October 2, 2018
Unprompted review
Reply from Launa Windows
Thank you for a great review - I will pass your comments on to David and Elliot, its always rewarding for them to hear such lovely words from a customer.
Not Good!!!!!!
I have tried on two occasions to get someone to contact me regarding getting a quote. I have still not been contacted and this feels like a Japanese endurance test. I am now slightly concerned about what there customer service/ after sales service is like.
September 18, 2018
Unprompted review
Reply from Launa Windows
I do apologise for the delay in arranging for a free no obligation quotation, I understand that you have since spoken with our consultant and have arranged a convenient appointment, should you require any further assistance please do not hesitate to get back in contact.
Quality product fitted with minimum…
Quality product fitted with minimum fuss.
September 12, 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review, was lovely to read.
Did what they said when they said
Did what they said when they said, no complaints
September 11, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review.
I would recommend to anyone
I would recommend to anyone. Dave and Dave did a fantastic job fitting my conservatory also the boys that built the dwarf wall were very good. The service from first phone call to Dan who measured up and surveyed all very good
I am very pleased. Will be having more work in the future from launa.
September 11, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review and Dave and Dave will be informed of your kind words.
We had a front and back door…
We had a front and back door replaced;everything went smoothly,and the Launa people were very helpful. The fitter was very neat and quick,and took the old doors away and cleared up after him well.We were impressed with the quality of the new doors,and they make our house look great!
September 1, 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review - your comments have been passed to all departments.
GREAT WORKMANSHIP EASY TO DEAL WITH…
GREAT WORKMANSHIP EASY TO DEAL WITH EXPLAINED EVERYTHING WOULD RECOMMEND
August 30, 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review, dont forget about our recommendation scheme.
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