I spent 130 on servises, they lost my suit trousers, pyjama bottoms, some stuff came back unclean, told me it was my fault, could make the driver understand, they told me it was my fault, they don't e... See more
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See what reviewers are saying
Used City Laundry App service while staying in a hotel in London. Picked up at short notice by 1pm and returned at 6pm same day. Laundry perfectly cleaned, dried and folded. Staff allowed me to pay... See more
Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned... See more
You will be OVERCHARGED and sold a service you did not ask for. Shirts returned with stains on the collars and cuffs and frequent late deliveries. I would AVOID using laundrapp at all costs. It is... See more
Company details
Written by the company
Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.
Contact info
Inc Spaces, 107 Leadenhall Street , EC3A 4AF, London, United Kingdom
- 020 4538 8548
- customercare@laundrapp.com
- laundrapp.com
2.5
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do not use this app/service
It takes a lot to collect and to deliver back my skirts not completely washed and ironed. I do not recommend to use this app/service.
July 8, 2020
Unprompted review
Reply from Laundrapp
Hello Marcela,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. This is certainly unacceptable so we will address this with our facility team and we will make sure that feedback is given so that improvements can be made.
Kind regards,
Sam from the Laundrapp Team
Easy to manoeuvre
July 2, 2020
Unprompted review
Reply from Laundrapp
Hello Sharley,
Thank you so much for your amazing feedback!
We are so glad to be of service and we appreciate the feedback you provided.
Kind regards,
Sam from the Laundrapp Team
Very efficient service
June 30, 2020
Unprompted review
Reply from Laundrapp
Hello Anna,
Thank you so much for your amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again.
Kind regard,
Sam from the Laundrapp Team
Reply from Laundrapp
Hello Richard,
Thank you so much for your amazing feedback. we are so glad that you are satisfied with the service we provided!
Kind regards,
Sam from the Laundrapp Team
Easy to organise and extremely…
Easy to organise and extremely convenient way to tick off the laundry and dry cleaning chores off of your 'to do' list without having to leave your home. Items returned clean and well pressed at a time that suited me.
June 26, 2020
Unprompted review
Reply from Laundrapp
Hello Maria,
Thank you so much for the 5-star review. We are more than happy yo take care of your laundry and dry-cleaning needs!
Kind regards,
Sam from the Laundrapp Team
My clothes were cleaned up to standard…
My clothes were cleaned up to standard but in terms of pick up time and drop off times were very bad an not on time
June 26, 2020
Unprompted review
Reply from Laundrapp
Hello Jermail,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We want to let you know that we take punctuality very seriously so we we will make sure that this is addressed immediately so we can prevent this from happening again.
Kind regards,
Sam from the Laundrapp Team
A mixed bag
Easy to place an order. Being a pickup service, it is convenient. However beware they can change your order if they think you have put something else in your bag (which was not the case with me) and charge more than you planned to pay. The customer service dealt well with my queries. Cleaning itself was fine.
June 26, 2020
Unprompted review
Reply from Laundrapp
Hello Jonathan,
Thank you so much for the 4 stars! We are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Easy to use with good availability
June 24, 2020
Unprompted review
Reply from Laundrapp
Hello Karen,
Thank you so much for your amazing feedback. You have certainly made our day!
We are hoping to serve you again in the near future.
Kind regards,
Sam from the Laundrapp Team
Bedding …
I had to use this service as the bedding wouldn’t fit in my washing machine. The item was picked up and delivered on time and the driver was friendly and helpful
June 24, 2020
Unprompted review
Reply from Laundrapp
Hello Lyn,
Thank you so much for the 5 stars. We are so glad that you were satisfied with the service we provided. Your satisfaction is our goal!
Kind regards,
Sam from the Laundrapp Team
Very intuitive and easy to use app!
June 23, 2020
Unprompted review
Reply from Laundrapp
Hello Alex,
Thank you so much for your brilliant feedback! we are hoping to serve you again in the near future.
Kind regards,
Sam from the Laundrapp team
I've never felt compelled to write a…
I've never felt compelled to write a review of any kind before. I've been a customer of Laundrapp for sometime, not any more. After they emailed to "update my order" I asked for the items to be returned as they were. I didn't want to pay £6 to have a women's shirt ironed when a man's shirt costs a fraction of that. Two days later I received a reply stating it was too late and the items had already been cleaned and the money taken from my card despite me not having given them authority to do this. I raised a dispute with my credit card company who refunded me the money, well done Am Ex, perhaps Laudrapp could learn a thing or two about customer loyalty.. Will be moving on to ihateironing.com from now on.
June 23, 2020
Unprompted review
Reply from Laundrapp
Hi Jess,
I am terribly sorry for the mix up here. Unfortunately, there was a delay in responding to your query due to staffing issues. One of our team has reached out to you via email to try to resolve this.
Kind regards,
James
Very convenient & decent ironing.
June 23, 2020
Unprompted review
Reply from Laundrapp
Hello Aileen,
Thank you so much for your amazing feedback!
We are happy to be of service and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Great service
Great service, always on time and the products always come back pristine!
June 23, 2020
Unprompted review
Reply from Laundrapp
Hello Noah,
Thank you so much for the 5 stars!
We sincerely appreciate your feedback and we are hoping to serve you again in the future.
Kind regards,
Sam from the Laundrapp Team
Easy to use app
Easy to use app, good price and decent discount for first time use
June 22, 2020
Unprompted review
Reply from Laundrapp
Hello Jasmine,
Thank you so much for your amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again.
Kind regards,
Sam from the Laundrapp Team
My duvet cover got damaged once but…
My duvet cover got damaged once but otherwise I am very happy with the service. So convenient.
June 19, 2020
Unprompted review
Reply from Laundrapp
Hello Saori,
Thank you for your feedback!
We are so sorry that your duvet cover was damaged. This is certainly not a common issue with our service so you have our word that this issue was addressed and we will make sure that this does not happen again.
We are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Simple quick and efficient service
Simple quick and efficient service, loving it
June 19, 2020
Unprompted review
Reply from Laundrapp
Hello Sunny,
Thank you so much for your feedback!
We are extremely glad that you are satisfied with the service we provided.
Kind regards,
Sam from the Laundrapp Team
Generally good service
Generally good service. Drop off was not so good. Left items outside which is not great but one time mistake I hope. Worth a try
June 19, 2020
Unprompted review
Reply from Laundrapp
Hello James,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. What happened was indeed unacceptable so you have our word that our agent will be given feedback regarding this and we will make sure that this does not happen again.
Kind regards,
Sam from the Laundrapp Team
It’s just simple
Easy to book, easy and convenient pick up. What’s not to like. Good work Laundrapp
June 18, 2020
Unprompted review
Reply from Laundrapp
Hello Nick,
Thank you so much for your 4 stars!
We are happy to be of service and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Laundrapp is a great app
Laundrapp is a great app. I never had issue with my orders, the staff are kind and the price is fair. I really recommend.
June 18, 2020
Unprompted review
Reply from Laundrapp
Hello Juliana,
Thank you so much for the amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again.
Kind regards,
Sam from the Laundrapp Team
Very quick service and a nice app to…
Very quick service and a nice app to book everything you need! I would think about the packaging because it left the duvet cover and sheets a bit smashed.
June 18, 2020
Unprompted review
Reply from Laundrapp
Hello Cecilia,
Thank you so much for the awesome feedback!
We are so glad that you are satisfied with the service we have provided. We would also like to apologise for the poor processing quality of your linens. You have our word that this will be relayed to our facility manager and we will make sure that improvements are made.
Kind regards,
Sam from the Laundrapp Team
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