I placed an order (LS2169) on April 3rd and have received absolutely no updates since then. I needed this item by April 16th, but it’s now clear it won’t arrive in time. The lack of communicatio... See more
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The worst company I have ever dealt with! They don't even deserve 1 start. Ordered a jumper for my daughter...never arrived! Tried numerous times to speak to customer services which is obviously non e... See more
Company replied
I’m still awaiting an outcome from this scam of a company!!! Do not buy anything from them !!! Terrible clothing and terrible customer service and response ! Should be closed down immediately
My order came well-packaged and on time. The dress color matched the website photos perfectly. Lauven's Buy 1 Get 1 offer is genuinely good value, not just markeking fluff.
Company replied
Company details
Written by the company
At Lauven, we believe fashion is more than clothing — it’s an expression of identity, confidence, and individuality. Whether it’s a timeless classic or a head-turning statement dress, the right outfit can transform not only your look, but also the way you feel. Our mission is simple: to create high-quality, stylish, and versatile womenswear that allows you to feel your best at every moment — from an elegant evening out to a casual brunch, from an important meeting to a spontaneous adventure.
Contact info
5 South Charlotte Street, EH2 4AN, Edinburgh, United Kingdom
- help@lauven.co
- lauven.co
2.8
Average
39 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
❗️❗️❗️❗️ Warning❗️❗️❗️❗️❗️
❗️❗️❗️ Please be warned!
I placed an order for Christmas. Never showed, kept saying not shipped. Then order disappeared as not known. Took my money, fortunately bank gave me my money back. I contacted the address that this company is supposed to be registered to. The lady said it’s a web based address. Reported to fraud Uk.
Just to say I have forwarded all relevant documents to trustpilot to prove what I’ve said is true. Hopefully my review won’t get taken down to stop others falling for it.
March 12, 2026
Unprompted review
Reply from Lauven
Hi Anne, we take all feedback seriously and have thoroughly searched our records — we have no order, email, or interaction of any kind associated with your profile.
We note that your review contains serious allegations without any order reference or details of a purchase. We have sent you a Request information via Trustpilot and invite you to provide your order number so we can investigate any genuine concern immediately.
We categorically reject the characterisation of our business and remain fully available at help@lauven.co.
— The Lauven Team
I recently ordered a satin dress from Lauven.
I recently ordered a satin dress from Lauven. The fit feels elegant, and the design looks stunning. Lauven truly delivers fashionable pieces.
March 10, 2026
Reply from Lauven
Thank you so much, Scarlett! 🖤
Your kind words truly made our day here at Lauven. We're absolutely thrilled to hear that your satin dress arrived and that you're loving both the fit and the design — that's exactly what we work so hard to achieve with every single piece we create.
At Lauven, we believe that every woman deserves to feel elegant, confident, and truly beautiful — and knowing that our dress made you feel that way is the greatest reward for our team.
The satin collection is one of our personal favorites, and we put so much care into the fabric selection, the cut, and every little detail to ensure it drapes beautifully and feels as luxurious as it looks. Hearing that it delivered on that promise means the world to us.
We hope you have many wonderful moments wearing your new dress — whether it's a special evening out, a dinner with loved ones, or simply a day when you want to feel extraordinary. You deserve all of it.
We can't wait to welcome you back for your next Lauven piece. There are so many beautiful new styles coming soon that we think you're going to love.
Thank you again for taking the time to share your experience, Scarlett. Customers like you are the reason we do what we do. 🤍
Warm regards,
The Lauven Team
**AVOID**
**AVOID**
I ordered a dress for my daughter’s TY ball, but it never arrived. After contacting customer service, they said they would resend it. When the package finally arrived, it was the wrong dress.
I contacted them again and was told to keep it and accept a partial refund. However, the quality was extremely poor — the fabric was practically see-through and completely unfit for purpose.
I attempted to return it through their returns portal but couldn’t obtain a tracking number without a return address, which they never provided. I emailed again requesting the address and even offered to pay for the return shipping myself (despite the error being theirs) in order to receive a full refund.
They replied saying the issue was “under review by management,” and I haven’t heard anything since — that was over two weeks ago.
Very disappointing experience.
UPDATE 13/03/26
Although Lauven replied to the review and stated they would reply within 24hours, I have yet to hear from them!!!
UPDATE 23/03/26
Full refund was offered and received.
February 25, 2026
Unprompted review
Reply from Lauven
Hi Kathy, thank you for taking the time to share your experience in such detail, and we sincerely apologise for the frustration and disappointment this has caused — especially given the occasion this dress was intended for.
We want to be fully transparent: this is not the standard of service we hold ourselves to at Lauven, and we are genuinely sorry that your case has not been resolved in a timely manner.
We have escalated your case internally as an urgent priority. A member of our team will be reaching out to you directly within 24 hours to provide a clear resolution — including the return address and a full refund.
Please also feel free to contact us directly at help@lauven.co referencing this Trustpilot review so we can identify your case immediately.
— The Lauven Team
I didn’t want to give 1 star
I didn’t want to give 1 star. It took a long time for the dress to be delivered - The dress that eventually arrived was NOT what I ordered. It did not even resemble what I ordered. I ordered a satin emerald waterfall maxi dress and had a spandex dark forest green straight dress with an flappy bit instead. They want me to pay between $15~30 to return the dress and offered it to me at half price! I paid £99 and it isn’t worth £10, it’s so badly made. Trying to get any information or response from their customer services is impossible. I have had to raise a dispute with my bank as I’ve tried messaging and am met with a wall of silence. Scam company. Wish I could add photos to show the difference between what I ordered versus what I received. There is no comparison and the cheek of wanting me to pay to return it is the proverbial icing on the cake! Avoid!
I have been communicating with Sherihan via the email address you’ve shared below. My complaint was apparently escalated to management and I haven’t heard anything since. It is convenient you cannot find my order…
I’ve copied the last email you sent me 2 weeks ago below to jog your memory - I asked for a prepaid label as I didn’t see why I should pay to return something I did not order! You then offered me 25% off a dress I did not order, nor want! I let you know immediately that was unacceptable and you’ve gone quiet again and I hadn’t heard anything for over 2 weeks…
Hi Katherine,
Thank you for your response.
We understand your concern. However, we do not provide prepaid return labels.
That said, we would like to offer you an alternative solution that may work better for you. Instead of returning the item, we’d be happy to offer you a 25% partial refund, and you may keep the dress.
This way, you avoid the hassle and cost of returning the item. Additionally, keeping the product helps reduce CO₂ emissions and minimize extra packaging waste, as returns require additional transportation and materials.
Please let us know if you would like to proceed with this option, and we will process it for you right away.
Kind regards,
The Lauven Team 🤍
This email is a service from Lauven. Delivered by Zendesk
January 29, 2026
Unprompted review
Reply from Lauven
Hi Katherine, thank you for taking the time to share your experience in such detail. We take this kind of feedback very seriously.
We have searched our records and cannot find any order matching your name or the details described. We have also sent you a Request information via Trustpilot asking for your order number and registered email address so we can locate your case.
If your order is genuinely with us, we want to resolve this — please respond to our request or contact us directly at help@lauven.co and we will investigate as an absolute priority.
If you have already raised a dispute with your bank, please also share your order details with us so we can respond to that process with full information on our end.
— The Lauven Team
I appreciate how the style are simple…
I appreciate how the style are simple but still elegant, so easy to wear and style
November 18, 2025
Unprompted review
Reply from Lauven
Hi James, thank you so much for your kind words — we are really happy to hear that our styles resonate with you! 🤍
Simple yet elegant is exactly the aesthetic we strive for with every piece we design — effortless to wear, easy to style, and always refined. Knowing that comes through means a great deal to us.
We hope to welcome you back soon and continue to impress you with our new collections!
— The Lauven Team
Total scam
Their website is a complete scam. I never got my item and when I emailed them I never received a reply. I tried multiple times but it’s clear this website is a complete scam. Do not order from there, you are just wasting money
December 29, 2025
Unprompted review
Reply from Lauven
Hi Clare, we responded to your review on 10 March and sent you a Request information asking for your order number and contact details — you did not respond within the 3-day period.
We have thoroughly searched our database and cannot find any order, email, or support interaction linked to your name.
We remain available at help@lauven.co for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case.
— The Lauven Team
SCAM
SCAM! DO NOT ORDER! Never received 3 dresses I ordered for almost $300.00 dollars . No response from customer service. I learned my lesson , dont make the same mistake I made.
December 17, 2025
Unprompted review
Reply from Lauven
Hi Wanda, we replied to your review and sent you a Request information on 10 March asking for your order number and contact details — you did not respond within the 3-day period.
We have searched our complete database and cannot find any order, email, or support interaction linked to your name — including any order of 3 dresses.
Without verifiable order details, we are unable to take further action on this case. We remain available at help@lauven.co for any genuine customer needing assistance.
— The Lauven Team
My goods never arrived
My goods never arrived. Customer support not available.
December 5, 2025
Unprompted review
Reply from Lauven
Hi Sheila, we sent you a Request information on 12 March asking for your order number and contact details — you did not respond within the 3-day period.
We have searched our complete database and cannot find any order, email, or interaction associated with your name.
We remain available at help@lauven.co for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case.
— The Lauven Team
Yes absolutely a scam
Yes absolutely a scam. Haven't received my order. No response to my emails. Do not order from this website!!
December 30, 2025
Unprompted review
Reply from Lauven
Hi Jacqueline, we are sorry to read this and want to address it directly.
After a thorough search of our complete records, we cannot find any order, email, or support ticket associated with your name. Our customer support team responds to all incoming emails within 1–2 business days — if you did reach out and received no reply, it is possible your message was sent to a different retailer.
This unfortunately happens more often than expected, particularly when orders are placed through social media ads where multiple brands advertise very similar products. We would encourage you to check your original order confirmation email to verify which store you purchased from.
If your order is indeed with Lauven, please share your order number and registered email at help@lauven.co or via Trustpilot's Request information — we will make it our priority.
— The Lauven Team
Thank you order has been received.
September 6, 2025
Reply from Lauven
Hi Jassica, thank you so much for taking the time to leave us a review — it truly means the world to us and to the entire Lauven team!
We are so happy to hear that your order has been received safely. Knowing that our pieces are making their way to wonderful customers like you is exactly what drives us every single day to keep doing what we do.
At Lauven, we put an enormous amount of care into every detail — from the design and fabric selection to the packaging and delivery process — so hearing that everything went smoothly is incredibly rewarding for us. We genuinely care about every single order and every single customer, and your kind words remind us why we started this journey in the first place.
We hope you absolutely love wearing your new piece as much as we loved creating it. Whether it's a special occasion, a day at the office, or simply treating yourself — you deserve to feel beautiful and confident every day, and that is our mission with every collection we design.
Your support means more than you know. Reviews like yours help us grow, improve, and reach more women who deserve to feel their best. As a brand, we are constantly working to raise the bar — in quality, in style, and in customer experience — and it is customers like you who inspire us to keep pushing forward.
We would love to see you wearing your Lauven piece! Feel free to tag us or share your look — we truly cherish every moment our community shares with us.
Thank you again, Jassica — we hope to see you back soon for your next favourite piece. The best is yet to come! 🤍
With love,
The Lauven Team
It is liars,don't buy nothing from…
It is liars,don't buy nothing from them, you will never see that what you bought from them, just loose your money.
I ordered sleeveless pullover, and never received it,loose £40.
November 13, 2025
Unprompted review
Reply from Lauven
Hi Igor, thank you for providing your details via Trustpilot's Request information tool.
We have searched our complete database using your name, email address, and phone number — we have found no order, no payment, and no customer account associated with any of these details.
You have also confirmed that you do not have an order reference number. Without any verifiable transaction linked to our store, we are unable to identify this as a purchase made with Lauven.
We remain available at help@lauven.co for any genuine customer needing assistance.
— The Lauven Team
Ordered the ivory blouse for work
Ordered the ivory blouse for work — it’s now my favorite piece in my wardrobe. The material is soft and flowy, not stiff like most formal tops. Even after a long day, it still looked neat.
October 27, 2025
Reply from Lauven
Hi Jessica, thank you so much for your wonderful review — reading this truly made our day here at Lauven! 🤍
We are absolutely thrilled to hear that the ivory blouse has become your favourite piece in your wardrobe. That is honestly the greatest compliment we could ever receive as a brand. When we design each piece, we think about exactly that — a woman who needs to look and feel her best from the morning meeting all the way through to the end of a long, demanding day. Knowing that our blouse delivered exactly that experience for you is everything.
The fabric selection for this piece was something we spent a great deal of time on. We wanted something that felt soft and effortless to wear, without ever looking tired or creased — and your feedback confirms that we got it right. That means the world to our entire team.
Your support as a customer genuinely helps us grow and continue doing what we love. Reviews like yours inspire us to keep raising the bar with every new collection we create, and they help other women discover pieces that will make them feel just as confident and comfortable as you do.
We hope the ivory blouse continues to serve you beautifully for many occasions to come — and we cannot wait to welcome you back for your next favourite Lauven piece!
With love,
The Lauven Team 🤍
I usually struggle with online sizing
I usually struggle with online sizing, but Lauven’s customer support helped me pick the right size in minutes. It arrived neatly packed and even came with a thank-you card, which felt personal.
October 24, 2025
Reply from Lauven
Hi Liza, thank you so much for taking the time to share your experience with us — this review genuinely warmed our hearts and we are so grateful! 🤍
We know that online sizing can feel like a real gamble, and we are so proud of our customer support team for being able to guide you so quickly and confidently to the right size. That is exactly the kind of experience we strive to create for every single customer — personal, attentive, and stress-free. Knowing that they made a difference for you means so much to us.
We also love that you noticed the packaging and the thank-you card. These little details are something we put a lot of heart into, because we believe that receiving a Lauven piece should feel like a special moment — not just a delivery. You deserve to feel celebrated as a customer, and that philosophy is at the core of everything we do.
It is customers like you, Liza, who remind us why we care so deeply about every single detail of the experience — from the first click on our website all the way to the moment you open your parcel. Your kind words motivate us every day to keep improving and keep delivering the best possible experience to every woman who chooses Lauven.
We truly hope to see you again soon — there are exciting new pieces coming and we have a feeling you are going to love them!
With love,
The Lauven Team 🤍
Lauven clothing is a scam
Agree with other reviews - AVOID AT ALL COSTS. Clothes are extremely poor quality and take ages to ship from China which I did not realise from their misleading website suggesting it is a local British brand. The customer service is appalling and I am now stuck with an £80 dress I am unable to return due to no reply. This company is a total scam.
I am editing this to respond to the reply from Lauven below. My order number was 1089 and I emailed multiple times to try and resolve. In the end I had to report the scam to my bank, with evidence of the unanswered emails, who thankfully investigated and refunded me.
July 30, 2025
Unprompted review
Reply from Lauven
Hi Lauren, we responded to your review on 31st August 2025 requesting your order number so we could locate your case and resolve this for you — we have not received any reply to date.
We have also searched our complete customer database and cannot find any order, email correspondence, or support interaction linked to your name or the details mentioned in your review.
Our return policy is clearly outlined on our website prior to purchase, and our team responds to all genuine inquiries within 1–2 business days at help@lauven.co.
We remain open to resolving any legitimate concern — but without an order number or registered email, we are unable to take further action.
— The Lauven Team
Please avoid this Company
Please avoid this Company. Return policy is not “easy”. Only way to return after asking twice is to send to an address in China at own expense. Website fails to state this and is therefore failing in its customer service. Will never use this company again
July 19, 2025
Unprompted review
Reply from Lauven
Hi Liz, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?
An absolute scam of a website
An absolute scam of a website! I ordered a £80 dress which was poor quality (see through and cheap materials). I wanted to return. The only way to return is to reach out via email to request a return. I have done so (twice) and we are nearing 3 weeks with no reply. The only other way to contact is an AI generated bot who suggests I phone the customer service (but when I ask for the number, it informs me there is no number and I need to email). There’s no way to contact anyone or return. This should be illegal.
Order number #1024
July 16, 2025
Unprompted review
Reply from Lauven
Hi Megan, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?
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