La Vie en Rose Reviews 

I ordered a pj set. xlarge top and 2x bottoms showed up. I returned the purchase and was charged 12.00 shipping. IT WAS THEIR FAULT NOT MINE. HORRIBLE CUSTOMER SERVICE SO FAR. 8 emails, chat box and the fight goes on to get my money back.

Worst customer service!
I spent over $200, items came in 4 packages all at different times. One package was sent back to them by the delivery company because I didn’t pick it up in 5 days and they charged me $12.00 even though I wasn’t the one who returned it! Those 2 items were part of a matching set and now I’m stuck with the other two pieces. Will NEVER shop there again. Worst return, delivery and customer service policies.

I would give a no star review to this store if I could!
I needed to return a promotion teddy bears that my son bought for a girl. He went into with enthusiasm and over bought the bears for this girl. I tried to take the bears back but the store for an in store credit. The manager agreed to give an in store credit to my son ONLY ? Weird it’s a woman store! WHY?? When I reached out to customer service they said it’s a final sales. Still in bags bought and tags on less then 2 days from purchase. The cost if bears $257.13 This to me is unreasonable and not caring for the customer needs but only greed and profit gained for the store!!
I will never promote this store or step foot in it again. I have a lot of friends and believe me when I say I will spread the word of their customer service satisfaction!!! Uncaring for the needs and wants of a paying customer!!
The manager should not be a manager she was rude and demeaning towards me when I was there. I felt stupid after leaving there differently not a valued person or customer.
Please avoid these store they take all they can from you stealing from people !!! This was the Abbotsford BC store Mr Lehman location
Funny how the store says in store credit would be given only the person who bought the gift. But the person who gets the gift is out of Luck ! WOW !!!

Bought 2 swim suits from here. Wore moderately and followed care instructions. Both are super faded and falling apart. All within less than a year. Quality is crap with this brand.
Same happened to slippers I purchased and sleepwear. Both falling apart not long after purchase. Will not shop here again.

I went into your location at heartland. I was looking for a nice lingerie for going away on vacation. This sale lady name Nina was so helpful and friendly!

They refused to deliver my order, saying it required a signature (for cheap sale rack pyjamas). Said I had to drive across town to pick up. When I refused, they said I’d have to wait for the product to ship back to them for a refund. Nearly 6 weeks later, they refunded only half the order, keeping the rest as a ‘return fee.’

Worst client service ever.

I purchase at least 8 bras in last 8 months, all but one, either the wire broke through or broke in half. I was them on a delicate, in a net bag and wear maybe 1-3 times a week.
Do not bother going to store, they refer you to customer service by email, and customer service just gives the run around, asking for pics, asking for more pics, oh, send the picture in a PDF, they cannot open the JPEG.... on and on.

disappointed with my purchase of the “baby blue recycled fibers” bikini. Used once and the material stained and was discoloured. No environmental causes identified. Was unable to restore it to the original colour. The bathing suit was not wearable again after one use. Customer service was unable to assist.

Bailey and Breanna were two extremely helpful sales persons August 16,2025. When my partner gave me the green light to get new bikinis they helped me out. They found the sizes and styles that I liked and focused on the sale rack as I requested. Without their help I would not of been able to find 15 new bikini sets all on sale 50 percent off! Thank you Breanna and Bailey

Terrible customer service from La Vie en Rose. I’ve purchased from them many times but never will again. I purchased a bra online and wore it for one day. It was so uncomfortable, with the underwire digging into my ribs all day when sitting down (which I didn’t realize it would do until getting to work), causing genuine pain. As someone who works in an office, this bra is absolutely not an option. Understanding that there is the policy of no exchanges or returns if it had been worn, I asked if there was anything they could do, given the level of dissatisfaction with the product, and was denied. I’ve been purchasing bras from them for years, and never had any issues until this. Probably the worst bra I’ve ever had. You would think that they offer something to ensure customers are happy with their products but no, they do not care about loyal customers. Will not shop here again.

I have received shocking customer service from La Vie en Rose today. Both a customer service rep in the call centre and her manager are arguing with me over a $12 shipping error they refuse to refund me. Both are claiming it's my fault when clearly the fault lies with the shipper Purolator. How can refusing a $12 refund (which btw is something they can easily claim from Purolator if they need it that much) be more important than permanently losing a loyal customer?? Absolute rubbish.

Less then one star but couldn’t do that, if your try to find soft comfortable and affordable don’t go here pricy, uncomfortable materials, and the underwire is 1000x worst then any other brand I’ve ever worn in my life

$9.00 charge for shipping, and I went to store to return a portion of the order and was told they would not refund since i bought on paypal.
But they told me i could send it back with the label included in package, and assured me there would be no fee to ship back.
However, in reading the paperwork, and then calling customer service, I discovered they do charge $12 + HST to do any return by mail.
Neither of these policies were made clear on website during ordering.
Very poor customer service and poor return policy.

Staff of the store is very good. But if you’re lucky enough to get the young lady named Devender, she is outstanding. She provides Old school customer service… Selects bras for you brings them to the change room. No complaints about going back multiple times. I had an outstanding experience and will be a return customer. But only for Devender. Thank you so much for working so hard.

The wire came out of the bra and stabbed be in the side of my breast. It seems to have been 2 shorter wires in the cup of the bra. All I know is that it was painful and left a spot of blood at the site of the stabbing. I have a photo to share the wire that tore through the bra that stabbed be in the breast

I went to the Ajax mall location, and I have a very good review.I was welcomed by all employees.They were super polite,but didn’t try to disrupt my shopping.I have a main review on this one worker that caught my eye.She had blonde hair, but the bottom was brown.She was super polite and helpful.At the end,I bought about 6 items from this store.I recommend!

Very uncomfortable undies and very poor and thin material - $50 to the trash - dont buy here

Disappointed with Delivery Experience – Beware When Ordering Online

I recently placed an order with La Vie en Rose during the Canada Day sale at the end of June. I bought five beach dresses for myself and my daughters, taking advantage of the 25% off when spending $100. My total came to $102.77, which I was happy with—until the delivery process became a nightmare.

Purolator attempted delivery on July 3rd while my husband and I were out of the country. Our daughter, who lives with us, was at work that day. We later learned that Purolator claimed to have left a delivery notice, but there was no card or sticker at the door. As a result, the package was returned to La Vie en Rose.

Now, I see a pending credit of $89.22 on my card—La Vie en Rose customer service says that’s my refund for the dresses. I was charged $13.55 for not picking up the parcel from Purolator, even though I never received a proper notice and had no idea it was being held. In the past, La Vie en Rose used Canada Post, and I never had issues like this. Why change to a delivery company with such poor communication and limited options?

I’m very disappointed with this experience. I ended up with no dresses, a partial refund, and unnecessary frustration. I warn other customers to be cautious when ordering online—Purolator’s delivery policy is strict, and there’s little room for real-life situations like travel or work schedules. A photo at delivery or safe-drop option would have saved this entire situation.

Poor customer service, disrespectful wrong information, and head office is not welling to resolve basically turning customer away for store mistake and not accepting the refund, extremely poor customer service