La Vie en Rose Reviews 

Terrible customer service. They don't tell you that you are stuck with a 7$ return fee for orders. They also do not tell you that if you paid your purchase with Paypal that in store refunds are not possible. Waiting on line 1hr for customer service, they never responded. When I called back the agent (Jolene) refused to escalate the complaint to a manager and excused the 1hr wait with a previous customer 'complex case'. DO NOT BUY

I ordered a dozen panties on line & paid for them. I was out of the country so I needed them to arrive on time so a friend could bring them to me when they came to visit. About ten days after I placed the order La Vie en Rose wrote me & said 10 out of the 12 panties were no longer available. So. They were available when I ordered them, but because they took so long pulling them out of inventory they weren't available. When I pointed out what terrible customer service that was I was told to review their policies, which basically say they can't guarantee any availability at any time. I would not recommend shopping here to anyone, honestly.

Horrible customer service, poorly designed bra.
A bra I only worn twice, the design of straps bunched up into small strings hurting me. Asked for refund and denied. Very disappointing. Complete garbage of a bra! The straps were not a material they should of used.
I will never shop at that store again

Worst experience ever. I had a fitting and the bras she gave me were too small in the band, and gaping in the cups. So I adjusted and got my own sizes based on my best guess and they fit at least.
However, the one I didn’t try on I got home and noticed a weird smell. Like burnt rubber. I didn’t think much about it, but when I washed it it got worse. I contacted customer service and they asked me a few questions and then said since it was purchased in store, they couldn’t do a refund. So now I have a $55 bra that I’ve worn once, and people noticed the smell of just by sitting next to me that I’ll never wear again.

Will NEVER buy from this joke of a company again.

They won’t let me cancel an online order I made an HOUR ago. So bizarre and frustrating. They say it’s their policy, and it doesn’t matter how long it’s been, they won’t do it.

I purchased some items online and never received the order. I contacted them right away and they said they would look into it. Fedex claims to have delivered it to my home, but I never received it. We have issues with mail and deliveries because there is a similar address very close by. Because FEDEX claims they delivered it, they will not send out another package or refund me! I'm currently dealing with it through Visa but no guarantees that I will get my money back!
The Worst Customer service I've ever dealt with, along with FEDEX.
I always had to call back, when told a Manager would call me. I still never received a call back, just an email saying "sorry about your luck"
This was back in February and I'm still dealing with it!

Buyer beware. When la vie en rose says refunds can be made by mail or in store make sure you read everything on the website. Despite the statement that says refunds will be made according to the method used for purchase this does not apply in all cases. This company made it easy for me to purchase online using PayPal but does not allow me to return items for full refund at a store. They will only offer me a store gift card. When I called customer service they told me I should have read everything on the website.

Okay I can accept that their systems are old and not up to date and I have to mail my return but at least allow me to return the items without cost. Charging me $7+ because your systems are old does not encourage me to be a repeat customer.

Very poor management at Fairveiw Mall Kitchener. Aggravating and unhelpful.
The exchange process was a disaster.
There was a pleasant sales woman who greeted me and I told her that I wanted to exchange a Christmas gift for the correct size. With her help, I found the lounge set that I was gifted at Christmas in the correct size but a different colour. Once up at the cash it was discovered that the lounge that I was gifted went on sale and that owed to exchange for a different size because the colour that had my size was not on sale. I had the online order # which we were told could be used to exchange for same value as the gift price. Since I did not have the original receipt, she needed some help. The Sales girl went to get the manager to help input the online order #.
Now, it only got more complicated. I was told after many attempts to input the order # as well as a discussion about showing her proof that it was a Christmas gift, that it really would matter anyway because we only had until Jan 9th to get the regular price value in a Christmas exchange. I left the store very frustrated with the original gift that was too big in hand.. and a huge headache!

Bad online service and customer service also by phone, chat or email.
They hold the package for one item on ten missing even if I am asking to send it anyway… I have to WAIT 7 opening days. Customer service means for me that it is a service for the customers. If an item is missing we should be able to change it for an items available instead of being waiting for nothing. Last time ever, sorry but I am living in 2022, not in 1998. They should take example on another canadian company called S…ons which is doing anything they can to satisfy the clients instead of bothering them as La Vie en Rose.

I purchase items for my wife for Christmas she Did not like the products So we went together to return them they said they could not give her cash back because it was a gift receipt and when I purchased the the items the girl t the till told me this is a receipt and there would be no problem for cash back. But once a gift receipt is scanned it will bring up the the original purchase order on their computer so we argued with them the managers all them were at the desk finally they agreed to pay back our money but only after we had to threaten to make a complaint to their home office this store was the Brampton Trinity Common Mall.

Terrible return policy. I was given some items from La Vie en Rose for Christmas. I don't like their products because I find they use cheap fabrics. I went to return the items with a gift receipt, but they would not offer a refund. They said they only could do store credit or exchange with a gift receipt. I find this practice so slimy.

My wife prefers to buy things from La Vie en Rose and has spent a lot of money with them, and therefore asked me specifically for some things from them for Christmas.

One item, chenille pants, was just bizarrely constructed in an asymmetrical way with one leg much longer than the other and the pocket on that leg being lower than the other. I believe it's conventional when ordering pants of any sort, that the legs are assumed to be of approximately similar lengths on both left and right unless otherwise specified.

As it was a Christmas gift there was no way to discover this until today, but their return policy only allows returns within 30 days.

Well super conflicted about the star rating. My salesperson Nikki was INCREDIBLE with the most beautiful heart ( 7 oaks mall location). So two things. My partner was in the hospital and I was distraction shopping. In addition I am in Abbotsford for work from a small town with ZERO options for bras and lingerie. So I was in desperate need of a lot of support ( lol emotionally AND physically for the girls ). This young lady was super attentive, kind and helpful. She not only helped me find 5 amazing bra and panty sets, but also fit and measured me properly and even helped with a few clasps. ( oh, I also have a nerve injury in my spine,so manipulating myself into bras etc can be painful and hence I don’t like to come in and out changing multiple times). So here’s where it gets muddy. While we were over picking out the perfectly matching underwear, the manager (maybe assistant?) barged into our firmly established shopping groove not once but twice. Trying to take over with NO knowledge of what I was looking for. Suggesting multiple things I was def not searching for including multiple control top and Tummy tuck options. Ummm excuse me??? Insulting. I had to literally put my hand up towards her and ask twice to leave us be. Then we proceeded over to the sleepwear section. We were half way through picking out several sets when her boss called her over to the till from across the room. I perked my ears because I already had a feel
For the bad vibe from management. Can you believe that she told Nikki she was giving me too MUCH service??? And was directed to the front to sort panties. I was furious. This completely ruined what was otherwise one of the best customer service experiences I’ve ever had. If we hadn’t put so much thought into all the searching and picked the perfect lingerie, I would have walked out. The REALLY sad part is that when I went to work the next day and complained to my female coworkers about this appalling situation- and yes, that’s what we do; word of mouth when something extremely disappointing happens-…. One of them spoke up “let me guess, 7 oaks location??’. She knew immediately because she used to work there and said the management is notorious for behaviour like that and also putting sales under the wrong clerk numbers. ALSO, head office has apparently been notified several times. I actually don’t know if I’ll ever shop even at another location because of this. Unless I know Nikki is working. 10 stars for her. Minus 100 for obnoxious management . I’m not a diva but I did spend just shy of $400 and intended on swimwear next but Nikki was called away.

Went to the one in Lime Ridge Mall, Hamilton over the weekend. Waited in line outside (Covid restrictions)...finally got in. Am getting married in two weeks and was looking for a strapless bra. Was told I could buy a bunch of them but couldn't try them on in the store. I asked why not (as all other stores have their change rooms open) - the sales girl said that it was a government "law" that people couldn't try undergarments on during Covid because the undergarments "are touching your skin". I then asked if the the bras are returnable if I buy them and they don't fit. "Yes, you can return them"..."You can go into the public washroom in the mall and try them on and return them if they don't fit". Ummm...what's wrong with this picture??? The bras are still touching my skin in the public washroom or at home. It's just pure laziness, as they do not want to clean the change rooms. I walked straight over to the Bay...received excellent service, was able to use the change room to try bras on. They had never heard of this "law" that you weren't allowed to try undergarments on during Covid. Wont' return to La Vie En Rose.

My experiences with La Vie En Rose over the years have mostly been positive. Their stuff is not always amazing for fit/texture but there are certain items that are better than others (like their super soft stretch fabrics). Recently I ordered online 2 weeks ahead of time for my friend's Bachelorette party. I was shocked that not only did the order not come in on time but the online customer service was not prompt or helpful. I had to call in and send a second email when my original email was not returned in 2 days! This is terrible business standard. On top of that my credit card company told me the authorization for the order expired originally because they took so long to process. I'll only be doing in person shopping here from now on. I'm on week 3 now of not receiving my order.

absolutely terrible service… would never recommend it.. avoid at all cost. went to 2 of them and there seems to be a serious problem with upper management cause both places they were very rude.

Frustrating this company, I ordered thru online in its say there buy 1 get 2 free but suddenly they wasn’t sent me the free promotions coz they said told me some I purchased was discounted already but that promotional was different from the other promo that I purchased.It takes more than a month before I received the items.Was bad experienced this company.😡😡

Such a terrible and lazy customer service, not once but twice already. On my recent order, i ordered 6 items but received only 3 items. I called their customer service but they it was on processed. Today i saw that it is completed. But i did not receive the other 3 items. I ask my friend and they have same issues. Dot bother ordering with this company. They said that they emailed me and the order was cancelled after 48 hours. They did not even bother to contact me by phone. NEVER AGAIN.

Don't bother ordering online they sent me garbage fleece socks that fell apart as soon as I opened the package, fluff everywhere!!

Keep your garbage! A refund would be good since they weren't even worth one dollar. I live in Welland Ontario.

Terrible customer service. Charged my credit card more than what they actually sent as a receipt, a second charge is for items that haven't even been shipped yet. They claimed a shipment was made but there is no such number with Canada Post. Emails are not answered, phone calls not answered.