Laviemode Reviews 8

Horrendous company. Rubbish quality clothes, terrible customer service, can’t return because it’s all poor Chinese quality beat they offer is credit at their already terrible company. AVOID AT ALL COSTS

Awful company, rubbish clothing nothing like what is advertised and they don't like you returning things because it all Chinese crap quality

The worst quality clothes I have ever bought. They are shipped from china and took ages to come. Said linen and they clearly are not. Never buy anything from them

Do not buy anything from them. Poor quality items. Shipped from China, took almost 2 weeks to arrive. In order to get a refund I would need to return them to china, at my own cost,.despite the fact it states on their website that returns must be sent to Belgium. Avoid!!!!

Do not ever shop here - they are fraudulent. Actually based in china, sent me the complete wrong item which also took a month to arrive and then wouldn’t give me a refund and instead tried to palm me off with store credit to make me spend more money with them. Beyond awful customer service, and item they sent was of such pour quality a charity shop wouldn’t even take it. Stay away.

BEWARE: This company is not based in Belgium they are a company called Impuls Media Ltd t/a La Vie Mode based in Hong Kong

In the vast, vibrant world of e-commerce, a brand’s digital storefront is its handshake, its promise to the consumer. The images are crisp, the descriptions evocative, and the experience is designed to be seamless. It was with this sense of optimistic expectation that I recently made a purchase from the online clothing store, La Vie En Mode. Their marketing presented a chic, quality-focused brand I was eager to experience firsthand. The excitement of the purchase, however, quickly soured upon its arrival.

The package arrived eventually, but the initial thrill of unboxing, when I say unboxing what i really mean is opening a plastic bag, was immediately replaced by a profound sense of disappointment. The items I held in my hands bore little resemblance to their online counterparts, not in style, but in the fundamental aspect of quality. The fabric felt thin and flimsy, the stitching was inconsistent, the shoes were paper like not quality suade as discribed and the overall construction was, to be blunt, substandard. This wasn't a minor discrepancy; the quality was not remotely commensurate with the value of the goods, which had been positioned at a premium price point.

As a discerning consumer, I understand that not every purchase will be a perfect fit. That is precisely why a clear and fair returns policy is a cornerstone of trust in online retail. Believing this to be a straightforward issue, I consulted La Vie En Mode’s stated returns policy and, following their guidelines, contacted their customer service department the very same day the package arrived to initiate the process. My request was simple and standard: to return the items for a full refund based on the significant gap between the product as described and the product as delivered.

What has followed has been a masterclass in corporate procrastination. My clear and timely communication has been met with delayed responses, vague deflections, and a complete unwillingness to honour their own policy. Instead of providing instructions for a return and refund, they have repeatedly pushed a single, unacceptable alternative: store credit.

This response is not only frustrating but, from a logical standpoint, baffling. I must ask the question: why would I, having just discovered that the company’s products do not meet a basic standard of quality, wish to be locked into purchasing from them again? Accepting store credit is not a resolution; it is a trap. It tethers me to a brand that has already demonstrated a failure to deliver on its primary promise of quality. My confidence has been completely eroded. To offer store credit in such a situation feels less like customer service and more like a tactic to retain funds at the expense of customer satisfaction and trust.

A company's true character is not defined by its glossy marketing campaigns or its user-friendly website. It is defined by its actions when things go wrong. A seamless return and refund process for a dissatisfied customer is one of the most powerful tools for building long-term loyalty. It sends a clear message: "We stand behind our products, and we value your satisfaction above a single sale."

Unfortunately, my experience with La Vie En Mode has sent the opposite message. Their refusal to provide a simple refund has transformed me from a disappointed customer, who might have tried the brand again in the future, into a deeply disillusioned one. This is no longer just about a refund; it is about the principle of fair dealing and a brand’s responsibility to its customers. My search for stylish clothing has unfortunately become a lesson in the importance of scrutinising not just a company's products, but its integrity.

Ordered a cap, it took three weeks to arrive and is the wrong style, material and colour.

No response at all from customer services, very poor site avoid

Shipping is really slow I still haven’t received my order and very little updates either
I do not recommend