Lawhive Reviews 

2,821
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and efficient legal service, noting that professionals are approachable, patient, and exceptionally helpful when explaining complex procedures. People consistently point out the smooth digital portal and reassuring support provided throughout their transactions. Some reviewers were not happy with communication, mentioning significant delays, unresponsiveness, and difficulties getting timely updates on their matters. A few consumers also experienced prolonged waiting times, unresponsive lawyers, and a lack of proactive follow-ups regarding their case progress. Additionally, a small group of users noted issues with lawyers going missing or failing to handle basic tasks effectively.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, noting they were professional, knowledgeable, and... See more

Service

People report high satisfaction with the professional service received, highlighting excellent communication... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that advisors are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lawhive has been truly wonderful and still is in supporting me in every aspect. Truly helpful in every way. Always there ready to support, always fast to respond with accurate statements, makes y... See more

Rated 5 out of 5 stars

I am so pleased I used Lawhive to sell my business. Not only was the fixed rate an excellent deal, but the lawyer assigned to my case, Geoffrey Caesar, was just excellent and I felt I couldn't have h... See more

Company replied

Rated 5 out of 5 stars

Great service from Madrussar. Always available when I needed advice. Guided me through a difficult tenant eviction process. Knowledgeable and reliable, he made sure I went through all the right steps... See more

Rated 5 out of 5 stars

From the first phone call I was treated with respect and had everything explained to me without any pressure to proceed with the service offered . When I decided to move forward Paulette instilled con... See more

Company replied


Company details

  1. Legal Services

Written by the company

Lawhive is the modern law firm delivering responsive and professional legal help with transparent pricing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(2,821)

1,014 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I investigated many law firms to deal…

I investigated many law firms to deal with upcoming legal issue .
Luckily I was assigned Paulette Watson who as my solicitor has been phenomenal. She has been transparent throughout entire process , incredibly proactive on my case , is incredibly professional and learned , and has an informative approach to imparting her knowledge that is easy to understand to fundamentally make decision on course of action to take for best resolution .
Her customer service is second to none ,
I would not hesitate to recommend Paulette to anyone going through a divorce , 4 friends will be using her for the current legal issues as I have told them how she is always timely with emails and replying .

So pleased I found the perfect legal professional in Paulette and I am simply a client and have no financial or personal ties to Lawhive or Paulette
So if you need the best contact her you will NOT be disappointed

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time i have used…

This is the first time i have used Lawhive. I was very apprehensive at first, using a law firm which isn’t local to me. However i must say i am tremendously happy with the service i received from Laila Gutin. Shes been absolutely amazing throughout the sale of my house which she completed on today. She kept me informed every step of the way and her communication was really good. I will definitely use Laila again for the purchase of my next property and would highly recommend her to friends/family. 5 star service from Laila, thankyou! Yasmin 😊

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Land Registry Services

The service received from start to finish was professional, courteous, practical, efficient, and well supported. Thank you.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Unnecessary delays

Lawhive are the solicitors at the bottom of our property sale chain of 3. They have caused all three parties to miss two different completion dates, claiming that the file is undergoing compliance checks. This has now been going on since 25 August 2026 (11 working days). How long does it take to check a file? These delays are causing significant additional costs for the parties above them in the chain.

September 8, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Ruth,

Thank you for your review and for taking the time to speak with me on the phone.

I’m sorry to hear that you have experienced delays.

As you are not our client, I’m unable to discuss the details or progress of our client’s matter with you.

If you are experiencing difficulties with your own transaction, we would recommend raising these directly with your solicitor, who can liaise with us on your behalf and discuss any matters relevant to the chain.

We appreciate your patience and hope that matters can be progressed as soon as possible.

Yours sincerely,
Regina, at Lawhive

Rated 3 out of 5 stars

Frustrated

I am very frustrated I have sent important information which has not been looked at regarding my case

September 4, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Dear Ruth,

Thank you for speaking with me on the phone earlier today.

I completely appreciate how difficult and frustrating this situation has been for you, and please be assured that we are continuing to work towards progressing matters as far as we can.

As these matters can involve a number of legal and procedural considerations, including court processes and timelines, unfortunately there can sometimes be delays which are outside our control.

I will speak with the relevant solicitor regarding the next steps and we will continue to keep in touch with you as matters progress.

Yours sincerely,
Regina
LawHive

Rated 2 out of 5 stars

Deeply unimpressed with the level of…

Deeply unimpressed with the level of service received from Lawhive. I employed them to help with a Section 21 property repossession and whilst this was ultimately successful, they did not reduce the stress but added to it.

The driver of this was poor and slow communications, in some cases waiting weeks for a response when the SLA is three working days. Even now as I try to close my case, tumbleweed. The only time I got a reply on an acceptable timeframe was when I escalated for a response.

I really wanted to like the service; I liked the concept; but I will never use Lawhive again. I spent thousands and got shocking levels of service and flimsy excuses. Whilst I appreciate my experience could be isolated and down to a single individual, it has left a very poor taste. Approach with caution.

August 31, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Matt,

Thank you for your review and for taking the time to leave your feedback. We're very sorry for the concerns that you have listed here and have reached out to ensure that this has been resolved for you privately.

We have taken your experience as constructive criticism for our services and have raised this with the relevant teams to ensure that this does not re-occur with future clients.

We apologise again for the effect your solicitor had and wish you the very best moving forward.

Kind Regards,
Elliott

Rated 5 out of 5 stars

Brilliant..

Good morning.

What can I say, Lawhive are such a fantastic supportive, professional Team in every aspect of my case. Bhavisha's has been very reactive at all times.
Always very quick to respond with professional help in every aspect of my case.
I could not wish for someone better to ask for and has helped me to feel reassuring when you are at your lowest, i believe this was felt, so not only are they a Law Company but also much more than than that...

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I highly recommend Ritu Patel from Lawhive. Thorough, professional and efficient. From the start Ritu was a great listener, asked questions that got me thinking, explained different perspectives and executed what I had asked brilliantly and quickly. She clearly explained different parts of employment law to ensure I got the best deal. She is a pleasure to work with, very trustworthy and made the whole process easy.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

A terrible company and be aware of them…

A terrible company and be aware of them if you are a buyer looking for conveyancing service.

I am have been a client of this company on buying my first property. Not only I could not complete, but eventually have to switch to another company eventually out of no choice.

First, Lawhive is not the lender’s penal of any of the lenders. They failed to disclose that at the beginning, they also try to hold your case as long as possible until the lender confirmed they don’t accept separated representation. Bear in mind that I am using a high street lender, how on earth would they not know this is a big limitation for them to take on my case from day one?

They are also very slow with responding and with fund return. Communications have been substandard too. They are also trying to remove low-rating feedbacks on Trust Pilot.

With the above reasons, I would definitely not recommend this company to any buyers on mortgage and SRA should definitely investigate the integrity and compliance of this company.

September 4, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Tim,

Thank you for sharing your feedback. We are genuinely sorry for the stress caused during your property purchase, as well as for the delays you experienced in our communication and the return of your funds.

To clarify, lender panel policies regarding separate representation are set independently by mortgage lenders and can change unexpectedly as they did with your case, though we sincerely regret that the impact on your instruction was not communicated to you more swiftly. We apologise that our response times and fund transfer turnaround fell short of our usual standards. Regarding feedback, we strictly abide by Trustpilot’s guidelines and do not attempt to remove what we believe are genuine reviews that do not breach Trustpilot's guidelines for reviewers.

Following our formal review, we are glad to have reached a mutually agreed resolution with you directly. We have also updated our internal processes around monitoring lender requirements and expediting fund returns to ensure better support for future clients. We wish you all the very best moving forward.

Kind Regards,
Lawhive

Rated 5 out of 5 stars

Excellent service…

I am extremely pleased with the service I am receiving and continue to receive from Lawhive.
Professional, knowledgeable plus supportive
I would have no hesitation in recommending Lawhive to anyone needing professional legal advice

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lawhive have been surprisingly good!

Initially I was concerned about using an on-line legal service but Lawhive have been good. They have got the job done with little fuss. Our current lawyer is really on the ball, moving matters forward and getting the job done.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

The legal service was transparent…

The legal service was transparent helpful and easy to follow. I was treated respectfully and the staff member supporting me was always responsive and knowledgeable. I really appreciated the indirect nature of working and the 'chat' style function we used for the transaction. Would 100% recommend for easy simple transactions. Thank you

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Salim Chaudry - excellent

I have worked with Mr Salim Chaudry on my British Nationality Application and the expereince has been very positive, Salim was reliable, informative, punctual and attentive, prepared my case well and remained in communication throughout. I received a positive decision and am very happy wth Salim's service and engagement. Many thanks!

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this firm

This firm acted for us on a probate sale and on the day we completed they informed us that they could not pay us the proceeds of sale as we did not have a probate account. They then withheld the entire proceeds for 28 days. Our solicitor (Rita Ampaw) was amazing and worked really hard to try to resolve the problem but the firm’s customer service is abysmal. We thought that the firm had probably collapsed and we would not get the money at all . Finally they paid the proceeds but offered us a very low interest payment and an insulting £250 compensation. We have complained to the Legal Ombudsman and reported them to the SRA.

July 14, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Dear Karen,

Thank you for your recent review and for taking the time to provide us with your feedback.

We have reviewed your case, including the conversations you have had with our Complaints team. We understand that you are not satisfied with the outcome of your complaint and that you have not accepted the offer made to you.

The outcome of your complaint was based on the specific facts and circumstances of your case. While we are unable to discuss certain details through this platform, we understand that you are aware of the reasons for our decision and the considerations taken into account when reaching the outcome.

We want to reassure you that the complaint was reviewed and considered in line with the principles and requirements of the Legal Ombudsman, with the intention of reaching a fair and proportionate outcome based on the circumstances of your case.

We also acknowledge that your concerns relates to your overall experience of the process. We understand that you were very happy with the lawyer who assisted you, and we are pleased to hear that you had a positive experience with her.

Unfortunately, there are aspects of the process that we are required to follow as a regulated legal service. We must operate in accordance with the requirements of the SRA and our internal compliance obligations.

We appreciate that this may not be the outcome you were hoping for, but we hope you can understand that our decision was made after careful consideration of the circumstances and the applicable regulatory requirements.

Thank you again for taking the time to share your feedback with us.

Kind regards,
Regina, at Lawhive

Rated 1 out of 5 stars

Abysmal

Sitting outside property waiting for exchange - cannot even get in touch with anyone. Paying by the hour for movers. Call us now! Not within 48 hours! Ref Mann Island Liverpool

August 28, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Thank you for taking the time to leave a review.

I have tried to locate your matter using the above information however I have been unable to do so. I have requested more information via Trustpilot. If you would be able to share your reference number, full name or email used on our platform, I will be able to locate your matter and look into this as a priority.

Kind Regards,
Rachel

Rated 4 out of 5 stars

Thank you for the opportunity to…

Thank you for the opportunity to provide feedback.

I found the advice and support I received through Lawhive to be excellent. The legal advice was clear, professional and extremely supportive, and I felt that my circumstances were properly understood.

Unfortunately, the payment options were not affordable or sustainable for me. As a result, despite being very happy with the advice and service I received, I had to close my file and look for a more affordable option.

I would therefore be very supportive of Lawhive in terms of the quality of legal advice provided, but I would encourage you to consider more flexible and affordable payment options for clients who cannot manage the current costs.

Overall, the advice was excellent; it was the payment structure that ultimately prevented me from continuing.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Alex Clarke was just amazing and very…

Alex Clarke was just amazing and very good value for money.
When he took over my case, I was told my the judge that giving my ex husband 50k would be a good deal for me. At the end I got 50k.
Alex was amazing. The case was complicated because it involved foreign assets and shared ownership with third parties.

August 20, 2026
Unprompted review

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