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Rated 1 out of 5 stars

Do not use their subscription service. Their service is none existent. Their chat bot says their customers service team members will usually respond within a few hours! For an Australian company duri... See more

Rated 5 out of 5 stars

Anja was absolutely fantastic. From the get go she was prompt, direct and understood everything we needed. There we no hidden costs or side fees. We were able to get all our details and everything we... See more

Rated 5 out of 5 stars

I have setup my business with Lawpath and only to discover legal help via subscription which I was able to try through a free call with a lawyer who helped me setup good foundations for my business. I... See more

Rated 1 out of 5 stars

Applied for a simple ABN but their website didn’t allow for not-for-profit organisations so I created a support ticket and asked if the ABN would attached to our business name. Was told it would be bu... See more

Company details

  1. Legal Services

Information provided by various external sources

Lawpath is Australia's fastest growing online legal service provider. We've helped over 130,000 Australian businesses save over $100 million in legal fees. Lawpath has all the legal products you need to start and run your business at a fraction of the time, cost and complexity of a law firm.


Contact info

3.1

Average

TrustScore 3 out of 5

239 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Bit of a rollercoaster

Basic subcontractor agreement and received 2 quotes within a few days. Chose the one offering 2 revisions to the agreement for approx $1300 as there were bound to be some terms that changed. Seemed reputable, had previously good reviews, and terms included what I needed.

A few days later I got an email with the contract mark up and request for payment to be released. A few of the paragraphs added were quite useful, but others were edited out in the next revision.

Sent it back to the lawyer with the revisions required and the notes made by the other party, and was told revisions weren’t included. The terms sent to me included any amendments and up to 2 revisions. Turns out if the other party makes changes that’s not included and requires a new agreement and more $ to read those amendments.

So I asked lawpath for half a refund because that’s wasn’t my understanding. Customer service from both the lawyer and lawpath after a bit of back and forth to salvage the job were fair, and we agreed to split the difference. I went it alone on the final revisions and got a 50% refund.

While it didn’t go to plan, and no one really got the result they wanted, in the end it showed Lawpath and the lawyer both wanted to provide a very good customer experience. You only tend to find out what a company is like when things go wrong, and from my experience Lawpath customer service is about as good as you can hope for.

Customer service: 5
End result: 2.5
Overall experience: 4

December 1, 2021
Unprompted review
Lawpath logo

Reply from Lawpath

Hi Brett,
I am sorry to hear you are still unhappy with the Lawpath service. We have tried reaching out to directly to resolve and process the refund, but have not heard back.
Please reach out to support@lawpath.com.au and we will be happy to rectify the situation for you.

Kind regards,
The Lawpath Team

Rated 5 out of 5 stars

Look no place else!

I stumbled upon a business opportunity that required me to have a registered company, not just an ABN, and I had no clue where to start in terms of registering, let alone getting all the compliance documents in order. A Google search popped up Lawpath "and the rest is history." A very effective, simple and extremely user friendly website/app!

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service is great!

Setting up our company was made very easy with lawpath! We had a slight hiccup (our own fault) but Khang helped us out with it all and made the correction happen seamlessly!

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Jamie-Lee Stain

Jamie-Lee Stain, provided very caring detailed service from before I apply where after the first call I was convinced that Lawpath is the best option so I completed my application and started my new company (Lendwell Gold Rush).
This Morning I received another follow up call from Jamie-Lee where she assisted me understand the process and finalise all the outstanding documents on my account.
Super Service from Jamie-Lee

September 29, 2021
Unprompted review

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