Lawsons (Whetstone) Ltd - Bedford Reviews 

203
TrustScore 5 out of 5

4.8

Cambridge Road, Bedford, MK42 0LH Bedfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Spoke to Steve — great price and very efficient service, with a quick response to my email quote request. The delivery driver arrived nice and early and knew exactly where to come, as he has de... See more

Rated 5 out of 5 stars

I've been using lawson for sometime and the high quality of service and the great timber and value for money is very impressive.. the speed of delivery Is awesome and the speed to get quotes is amazin... See more

Rated 5 out of 5 stars

Nothing is a problem for Danielle and Steve at Bedford Depot, they are always willing to help and go the extra mile, it is a shame their delivery area doesn't cover the area we work and they have to s... See more

Rated 5 out of 5 stars

Go there most days for materials , always helpful in yard and same in office , tried other places in past but don’t bother now coz very good and will always check prices if I think seem bit expensive... See more


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Cambridge Road, Bedford, MK42 0LH, Bedfordshire, United Kingdom

  • 01234 273077

4.8

Excellent

TrustScore 5 out of 5

203 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(203)

639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class customer service!

I recently placed an order with Lawsons and was extremely impressed with the level of service I received. From start to finish, the process was smooth, efficient and completely hassle‑free.

In particular, I want to highlight Terry, who was courteous and thoroughly professional throughout. He took the time to keep me updated with regular phone calls, which really reassured me that my order was on track and would be delivered as promised. Terry’s customer service approach clearly showed that he puts the customer first, and his proactive communication made the whole experience stress‑free and straightforward.

Based on this experience, I would not hesitate to use Lawsons again and I’m happy to recommend them to others looking for reliable products and excellent customer service.

Well done Terry, you're a credit to Lawsons, so please keep up the great work!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

First class customer service!

I recently placed an order with Lawsons and was extremely impressed with the level of service I received. From start to finish, the process was smooth, efficient and completely hassle‑free.

In particular, I want to highlight Terry, who was courteous and thoroughly professional throughout. He took the time to keep me updated with regular phone calls, which really reassured me that my order was on track and would be delivered as promised. Terry’s customer service approach clearly showed that he puts the customer first, and his proactive communication made the whole experience stress‑free and straightforward.

Based on this experience, I would not hesitate to use Lawsons again and I’m happy to recommend them to others looking for reliable products and excellent customer service.

Well done Terry, you're a credit to Lawsons, so please keep up the great work!

February 27, 2026
Rated 5 out of 5 stars

The Bedford branch usually has a good…

The Bedford branch usually has a good range of products if out of stock they quickly get what i need by order. Usually the best prices in the area, All staff yard and office are polite and happy to help. Deliveries are quite prompt and the drivers are helpful with the unloading in the best place to suit the customer. (within reason )

February 15, 2026
Rated 1 out of 5 stars

Poor Delivery/Tracking Service

I chose to order from this company as it was the most competitive price, but that was the only plus point. I received this invitation to review, 2 days after placing the order, but the order had not arrived, so not sure how they expect a rating when the order had not even been delivered!!!Delivery was stated as 3-5 business days, which was fine, I would hoped it would have been sooner rather than later. However by the 5th day I had heard noting and there was no way of progress chasing the order on line with an expected delivery date and time (most suppliers do offer this), so I rang the customer to enquire when it would be coming and was told between 1pm and 2pm that day, by 2.30pm no sign of it, so rang again to be told it was on it's way and maybe it had held up in traffic, but the depot is only 20 minutes from here, if that was the case then maybe someone could have called me. Eventually it arrived around 3.30pm
Very disappointed, in hindsight, I would rather have paid the extra to another supplier and have a more reliable delivery service.

February 7, 2026
Rated 5 out of 5 stars

Staff

The guy at the counter was efficient and knew his stuff. A preplanned delivery was arranged and all organised.

February 11, 2026

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