Lawsons (Whetstone) Ltd - Salfords Reviews 

84
TrustScore 4.5 out of 5

4.7

Bonehurst Road, Salfords, RH6 8PP Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I use lawsons Salfords for all my landscaping/building project materials. Quality products at decent prices . I’ve also recently purchased some Stihl gear off them as well high quality equipment at a... See more

Rated 5 out of 5 stars

Love my Salfords and horley Branch, Scott, Darren, Cameron and Miles (If he’s not a Scottish) have always been so helpful in the shop, Jamie at the helm of delivery’s, and of course the various... See more

Rated 5 out of 5 stars

Scott from the sales team is always so helpful and professional and goes out of his way to make sure delivery times are on schedule and helps us with estimating with jobs ….and that’s all you want

Rated 5 out of 5 stars

Always great service - cant fault Lawsons, from point of ordering through to delivery. Thanks y'all :-)


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Bonehurst Road, Salfords, RH6 8PP, Surrey, United Kingdom

  • 01293 784459

4.7

Excellent

TrustScore 4.5 out of 5

84 reviews

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4.7

All reviews

(84)

639 reviews in the last 12 months

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Rated 5 out of 5 stars

Thumbs up

Friendly and professional customer service. I felt really looked after and appreciated the help with loading.

April 28, 2023
Rated 5 out of 5 stars

staff outside are knowledgeable and…

staff outside are knowledgeable and extremely helpful, staff inside are the same, all very friendly and efficient.
on a different note, there was an electrical contractor working on the site who I found particularly rude and obnoxious, I was talking to a friend, also a customer of yours, who has been going through a troubled time and needed to take the time to talk to him,
unfortunately, our conversation was cut short by your contractors demand to move our vehicles, he had many other parking spaces he could have used.
However, it will not prevent me from re-visiting any of your brilliant sites.

February 6, 2023
Rated 3 out of 5 stars

Payment links are flagging as fraudulent

Ordered over the phone with Horley branch and was told I would be sent a payment link to complete the order instead of providing card details over the phone which I normally do. Tried to complete the order with my credit card and my bank NatWest immediately blocked my card with a suspect transaction flag. I then tried again with my debit card and the transaction went through but then NatWest subsequently blocked my debit card as well. Lawson's please get in touch with MasterCard and make sure your payment system is approved by them as they are flagging them as fraudulent.

January 13, 2023
Unprompted review
Lawsons (Whetstone) Ltd - Salfords logo

Reply from Lawsons (Whetstone) Ltd - Salfords

We are very sorry you had this experience and thank you for bringing this to our attention. We will speak to our payment processing team.

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