Lawsons (Whetstone) Ltd - Sidcup Reviews 51

TrustScore 4.5 out of 5

4.7

Unit 2, Five Arches Business Estate, Sidcup, DA14 5AE London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Every time I call the shop to arrange delivery of materials, I receive confirmation almost immediately, with some of the best prices in London and very fast delivery. I personally deal with Tom M.,... See more

Rated 5 out of 5 stars

Not normally one to leave reviews but felt I had to in this case as my experience has been nothing but positive from start to finish. I can’t thank the team enough for their assistance with supplying... See more

Rated 5 out of 5 stars

These guys are a cut above your average builder's merchant. Always polite, friendly and helpful - they bend over backwards to accommodate you and on top of this they have very competitive prices. Than... See more

Rated 5 out of 5 stars

This is by far the best supplier I have ever dealt with. The Customer Service is second to none. Thanks to Tom and Kevin at Sidcup and Emily at Crawley for their polite and helpfull manner in dealing... See more

Company replied


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Unit 2, Five Arches Business Estate, Sidcup, DA14 5AE, London, United Kingdom

  • 0208 312 1902

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Helpful staff.

The order came on time with no problems. Really helpful staff at the Sidcup branch called me to let me know when the order was leaving . Pricing is competitive and good quality product. Many thanks I will be using you again soon.

July 14, 2022
Rated 1 out of 5 stars

Ordering was good and easy

Ordering was good and easy. But was let down with the delivery coming early and being left at the top of the driveway with nobody knocking on the door to confirm delivery even know it wasn't where i wanted it. I wanted on a driveway at the back of the house. Poor communication.

July 14, 2022
Lawsons (Whetstone) Ltd - Sidcup logo

Reply from Lawsons (Whetstone) Ltd - Sidcup

We are sorry if the poor communication around the delivery caused you some inconvenience. With so many deliveries a day -sometimes an update call is missed. Please accept our apologies. We are shortly introducing an automated delivery update so this problem should be avoided in the future.

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