Lawsons of Devon Reviews 

223
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Cannot Fault the customer service I received after some issues with couriers. Sharon's tenacity and willingness to resolve the issue through to resolution is exemplary! Super website with great saving... See more

Rated 5 out of 5 stars

I ordered some Portmeirion dinner plates and mugs, They were 'seconds' and therefore half price - fantastic value at £7.50 per dinner plate - but you would never have guessed they weren't perfect. The... See more

Rated 3 out of 5 stars

We were pleased to be supporting a small business with our order. Unfortunately the wrong item was sent. We understand that mistakes happen but it's how a company handles it that's important. The cus... See more

Rated 5 out of 5 stars

Excellent! I'm so pleased to have discovered Lawsons! I was searching for Denby cast iron cookware, and Lawsons prices were the lowest I found. I also purchased some great quality Hummingbird bedding... See more

Company details

  1. Kitchen Supply Store
  2. Countertop Store
  3. Fitness and Nutrition Service
  4. Home Goods Store

Information provided by various external sources

Lawsons is a family business trading for over 110 Years and is a leading independent retailer of kitchenware and household products, Based in Devon England


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

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4.0

All reviews

(223)

1 review in the last 12 months

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Rated 1 out of 5 stars

Do not shop online with Lawsons

Do not buy duvets online from this company!! Quality of the product does not deliver against the price and when you take it out of the packet to discover this - and actually view the product you’ve purchased - they then won’t accept your return. They also promise a 10% discount code on signing up to their newsletter which never materialised (and my query regarding this was totally ignored). Clearly trying to masquerade as an online retailer when they are not equipped to operate as one!! But elsewhere!!

February 14, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

Have ordered from this retailer many times and found the service very good with prompt delivery every time.

January 8, 2018
Unprompted review
Rated 5 out of 5 stars

Great advice

Received great advice and service whilst buying a gift for a house warming. Justed wanted to say thank you.

January 6, 2018
Unprompted review
Rated 1 out of 5 stars

Never again, very dishonest seller

I have made 2 purchases at Lawsons web site, first impression was good, the outcome is very disappointing.

In my first order there were 2 Le Creuset gratin dishes that arrived packed without the original packaging. They also had minor cosmetic scratches but they were priced good so I let it go.

In the second order there was also a Le Creuset cast iron oval casserole that has arrived damaged, the lid has been chipped. I have immediately contacted the seller and soon received a cold shower.

Seller would not take any responsibility about it due to the fact the package has been forwarded by another courier service to my country.

I need to stress the package has *not* been opened, repacked or damaged in any way, not the outer box nor the inner original packaging. If the package arrived damaged I would refuse it or open it in front of the delivery man to check on the content. Therefore it is fair to assume the item has been packed already damaged. Also the chipped part was not to be found in the original box.

In the unlikely event of the casserole being damaged on the way, it is impossible to determine when and how it has happened (again, if this was the case, the chipped part should have been in the box). The seller's stance of blatantly blaming the forwarding shipping company is a sign of complete ignorance, they wouldn't even have the casserole for inspection.

I must stress that the forwarding company I am using is extremely reliable and I use them all the time. They have safely transferred for me expensive porcelain, wine glasses, wine bottles and other Le Creuset items etc. without a single issue.

I have asked the seller to replace only the lid as I fancy the casserole a lot but they wouldn't hear about it. Very upsetting as Le Creuset cast iron products are very expensive:-(

I certainly will not be buying here again.

June 4, 2017
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

This complaint has been resolved with a replacement lid being sent to the customer.
We have had satisfactory commmunications with this customer which we hope has brought this matter to a conclusion.

Rated 5 out of 5 stars

brilliant service

After searching the internet for Dorma bedding Lawsons came into the frame.
They offered the items we wanted at a better price than some of the larger companies and they were in stock.
We had a call from one of their shops on Monday midday to inform us that the items ordered Sunday evening were ready for collection.
Great service thanks.
Rob Field

November 21, 2016
Unprompted review
Rated 4 out of 5 stars

Tea for one set

Lovely product at a good price delivered on time and well wrapped the only problem being on the advertising website it said that postage and packing was £5 but when you went checkout it registered £6

May 23, 2016
Unprompted review

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