Lawsons of Devon Reviews 

223
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Cannot Fault the customer service I received after some issues with couriers. Sharon's tenacity and willingness to resolve the issue through to resolution is exemplary! Super website with great saving... See more

Rated 5 out of 5 stars

I ordered some Portmeirion dinner plates and mugs, They were 'seconds' and therefore half price - fantastic value at £7.50 per dinner plate - but you would never have guessed they weren't perfect. The... See more

Rated 3 out of 5 stars

We were pleased to be supporting a small business with our order. Unfortunately the wrong item was sent. We understand that mistakes happen but it's how a company handles it that's important. The cus... See more

Rated 5 out of 5 stars

Excellent! I'm so pleased to have discovered Lawsons! I was searching for Denby cast iron cookware, and Lawsons prices were the lowest I found. I also purchased some great quality Hummingbird bedding... See more

Company details

  1. Kitchen Supply Store
  2. Countertop Store
  3. Fitness and Nutrition Service
  4. Home Goods Store

Information provided by various external sources

Lawsons is a family business trading for over 110 Years and is a leading independent retailer of kitchenware and household products, Based in Devon England


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

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4.0

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent

Very quick and efficient delivery.

The pots are really useful, a smaller diameter than a standard milk pan so ideal for small portions such as a small tin of beans, and deeper than a standard milk pan so less splashing on the stovetop.

December 8, 2015
Unprompted review
Rated 5 out of 5 stars

Glad I found this company

Visiting the Tavistock store was like an Aladdin's cave, but it's a long way to go, this is the next best thing. Deliver cost is expensive but quick and tracked. Great for baking items.

December 5, 2015
Unprompted review
Rated 4 out of 5 stars

Good service

A slight disappointment that some of my order was put of stock but you did offer tonrwfund. In the eventbi ordered a substitute. Delivery was quick and we'll packaged. Thank you

November 30, 2015
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient, and Superb

I ordered a very special set of kitchen knives online at Lawsons, Plymouth. It was sunday afternoon, and they were doing a great deal. They were delivered the following morning. Such a fantastic service. I'm dropping in there in a couple of days when I'm next in town, to buy something else I need. Lawsons is the place to go.

November 28, 2015
Unprompted review
Rated 2 out of 5 stars

Inadequate systems

Accepting my on-line order and then telling me that you are unable to supply the item is not customer-friendly. I don't doubt that your service is good when you are able to fulfil an order. Disappointed.

November 19, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I emailed an enquiry and received a very prompt reply. I ordered and received the item I wanted and it was despatched the following day and arrived within 24 hours.

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

First Class Service

I mainly buy my yogurt through Lawsons which is generally more competitive than elsewhere. I also buy the occasional kitchenware. Last week I bought a kitchen timer which proved to be faulty on arrival. I contacted Lawsons and it was replaced without delay and with no quibbling, so I am more than satisfied with the service they provide.

November 17, 2015
Unprompted review
Rated 1 out of 5 stars

service by Lawsons on line

I ordered a steam mop on 15/11/15 to be delivered to my home address on the 17/11/15 I received an e mail informing me my order was ready for collection in my local store not acceptable would go elsewhere in future

November 17, 2015
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

Dear Mr Mooney, Thank you for contacting Lawsons regarding your recent order. I can confirm that during the order "click and collect- plymouth" was selected, and not a delivery service.

You can see this on the order screen on your on-line account

We are sorry that you feel it was unacceptable,but we have fulfilled your order as requested. If you would like to arrange delivery, please contact us today on 01752 897384 where one of our operators will be happy to help you. We can arrange delivery to your home address on Wednesday 18th
Regards,
Lawsons

Rated 3 out of 5 stars

£1 tax?

I found the Lawsons website reasonably easy to use from my iPhone, though it didn't seem possible to view my entire basket as it had more than four items.

I was surprised to see a £1 tax had inexplicably been added and I queried this in the 'Comments' section. I also queried it by email shortly after. As yet I have not had a reply, though it's only been 36 hours.

Many companies offer a delivery date and time. I've not had this either.

I hope the products are OK. I'm sure they will be.

November 16, 2015
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

Thank you for contacting lawsons regarding your order. Please accept our apologies for not replying sooner.

We wanted to re-assure you regarding your query on "tax". This £1 is the VAT element of the delivery charge (£5+vat = £6)


Regards,
Lawsons

Rated 5 out of 5 stars

Click and collect

C&C worked perfectly - I collected my purchases in Plymouth with no hassle - and exactly as I'd ordered.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent.

Goods ordered were reasonably priced and were delivered within a day of my order. Excellent service.

November 12, 2015
Unprompted review
Rated 2 out of 5 stars

My online order

Placed my order online, the following morning I'm called to be told we don't have that item In stock and we don't know why it was online in the first place so we will be refunding you .

Great lol

November 6, 2015
Unprompted review
Rated 4 out of 5 stars

Quick service

Excellent quick service. My goods were delivered next day. P + P was a bit pricey though so I would have liked the option of a slower maybe free delivery. However my parcel was well wrapped and safely delivered. Thank you.

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

easy and good value

The website is easy to navigate and the prices are good value. So far delivery has always been print. No complaints

November 1, 2015
Unprompted review

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