Lazada Reviews 

Will unsubscribe with Lazada next. I ordered water (S$60+) and they delivered a facial mask; ordered 1 carton of mineral water (24 total) and only deliver 1-pack of 5!! Not even deserved to get 1-star rating...should be ZERO!!!

Lazada Inquiry - Case 2500000083681260

{This email is regarding about the item you purchased:
Item Name: Folding Small Folding Bed Single Lunch Break Bed Reinforced Frame Height Leg Wide Middle-Aged and Elderly Economic Wooden Women
Order Number: 81817744237435
Please provide us with the following details for us to conduct an investigation,
i)Order Number on Package
ii)Image of Package}

These are the genuine case based on my online shopping with lazada. Very bad follow up customer service. Did not follow instruction when ask for calling back service to me. Call several times, telling them to ask the agent that had spoken to me. End up, no calling back, no rely email despite I had already sent them an email attached with the package numbers, order numbers, wrong item photos and etc.
No reply, no call back, no follow up. Is like vanish in e air. Literally, the one that spoken to me seem like vansh. Asking for calling back on the investigation. Only reply from other agents, is already in the email but then, none knows nothing. Best worst customer service. Top best no reply, no answer, no follow up customer service for online platform. If your items deliver correct, no issues with them, But if your items goes deliver missing or wrong, alot of no issues from them. Delaying the process of investigation, no reply, no answer and no follow up and is like the agent or customer service officer you had spoken to gone missing and you never get a call or reply back from them neither on phone or email. And everytime they only ask u, the agent name and when you give them, say wil ask him/her to call you back but never call u bck. Wrong item still with you and e item that you order, you never get an answer from them oh how real help from them. My advice after this online experience with the platform make me think more than 3 times to order from them. I wont recommend it.

Some of the products I bought were not based on what they advertised. Lazada allows people to falsely advertise their products.
Redmart when you order with them the order summary and what actually is delivered is completely different. They can choose to cancel anything if they don't want to deliver it. Order 100+ dollars worth of groceries. Only 50 dollars worth of groceries came. You want to charge delivery?
Bad service. Don't bother ordering with them. Go shopee

Terrible service. My refund case is pending since 5th june22 with Lazada and each time i call to check the status it just doesnt move. All customer service executives (Candy, Jayson, Amy) lie to the core and severe by the 48hrs SLA on the email, chat and calls but no action has been taken yet. All i do is keep calling everyday and keep repeating my story. I dont even have the item as i have already returned it and i dont even have my money back since over a month now. one word...TERRIBLE CUSTOMER SERVICE

On June 6 of lazada sales , I bought five cartons of adult diapers together with lazada and seller vouchers .
A few days later Lazada cancelled the order giving reason as seller did not shipped on time .
It is a stupid reasons to give as during sales promotions period, sales are expected to increase and will take more time than usual to ship not forgetting other platform are also having sales promotion during this period .

Is Lazada using such " tactics" - basically the issuance or various vouchers are "fake" which they know will not be put into effect because they have " all the while have no intention of allowing the sales to go thru ?"

This is not the first time , all the cancellation on my account are done by lazada .

If continue this way , in future sales period , lazada would be my last choice .
When you create a sales promotion hopefully your intention is have as much orders being fulfilled as possible and not waste the buyers time !
Customer service are basically of no help as they are low level without much authority and only can answer from a fixed template which is I refer to which is we feedback the relevant department !
The key is to solve the problem
and not push it away to another department .
As a buyer i am dealing with Lazada and not a partial department .
The right way is to deliver the product at the same price that was originally contracted as long as it is not out of stock or they should have check with the seller whether they can ship and give them an extension since it is a sales period where volume are expected to be higher than normal!

Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.

I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.

I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their “technician” swiped left and right a few times and the screen responded (also have video proof of this).

Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.

They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).

Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and “deal” with me (I have the screenshot).

I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.

If I can give zero star, I would. I purchased groceries from Redmart under Lazada platform. This wasn't my 1st purchase it has been quite a few times. However only my 1st experience was on point as promised. The following orders was either late or item was packed horribly. Eg, food supplies were packed in a same box with my laundry supplies! Ok nvm, I dont want be so petty. So I never give any feedback back then.
And now, I was told that my grocery items was 1hr late delivered via SMS. I opt 8-10pm delivery as that was the only available time left and the earliest slot I can opt too. It was pass midnight and still no show.
Next day, I contacted live agent for immediate assistance as it is 12noon and still no show. They say my grocery order was canceled due to they couldn't attempt the delivery. Refund will be credited back 3-10days?! I told agent that I dont mind waiting later date or time as soon as you get a delivery man to deliver. Rather than refund as I need the cold meat for my raya. I mean guys, srsly I think a reasonably way to refund a customer's purchase is due to damaged goods or out of stock. But this matter, they just anyhow resolve it by refunding money. And as we all know, refund takes days! Where I have to constantly keep track of my ibank in case Redmart did not refund me back! Im starting to have trust worries here with Redmart.
Agent told me she wants to offer $6 delivery waive on next purchase. I immediately replied, im avoiding myself to shop at this platform anymore. In case my delivery got cancelled again and refund will be the way they resolve things.
We get our groceries in an efficient & convenient way by choosing online grocery shopping. However, it was turn to an inconvenient & unpleasant experience with Redmart, Lazada. From packing to delivery and lastly to customer service, all this need to be improvise. I realised that it is not getting any better!
I can't even left a review directly to the platform. Hence, I found it here to share my bad experience with Agent Lyndy and kept on giving my templates replies and I almost ask myself am I taking to an automated robot? No feelings at all.

Really appalling company. Every delivery is late. I can’t remember the last time a RedMart delivery was on time. At best it will be an hour late, but often it has been the case we have on order due between 4-6pm for example and it has still not arrived by 11pm and we just cancel as at want to go to bed.

Really the most incompetent company around. I will always choose Amazon and Shopee over Lazada. Never had a single late delivery from Amazon Fresh and order from them every week. I only ever order from Lazada on the occasions they have something the other 2 don’t have available, and every time there is some sort of problem with the order.

I really don’t understand how such a useless company can stay in business

Use a voucher to make me create an account but once the account created, the voucher cannot be used because "Unable to collect the voucher".
Don't get baited by this company

I call up customer service and they are very rude and in the end nothing was done or resolve and they don’t even provide me a ticket number for follow up. I hope Lazada management will look into this issue as I don’t even have a chance to feedback on their quality and service. I try to search over website and could not find any email for feedback on this too. Hope the management will consider to have a QC department if not then I think all this bad customer service were cover by your own customer service team.

Lazada is a joke, their grocery arm redmart, next level of bad! Ordered my groceries which is supposed to delivered between 3-5pm, it’s 8pm now and I’ve not received anything. Called customer service and they were of no help! And now, they are not even picking up my call!

So far every review here is all true.
If there is a problem with your purchase, it’s either NinjaVan or Lazada.
NinjaVan didn’t manage to send my item to an address in Tuas. If it’s not within any of their delivery guys area why accept the job in the first place. Freaking lazy buggers!
Next is Lazada customer service. From the copy and paste template answer to the freaking merry go round and that the relevant department that is suppose to get back to you where so far they have not.
Always asking for the order No for the dispute where there is only one freaking dispute, not checking the delivery status and giving stupid obvious answers.
For such a big online shopping site, customer service is a sh@t show laa.

Lazada Customer Service is ridiculous. They don't bother to understand the issue on hand, and just slap any template replies/ standard answers and request for the most ridiculous of evidences. I wonder if the Customer Service Agents are even trained, or just robot AI programmed to reply with standard templates?

Lazada online customer service is bad. Kept asking me irrelevant questions due to the system bug. I just want to unlink a payment option, even after I unlinked, the removed payment option is available.

But I get question why do you want to do this when it's unlink. The customer should be more professional in asking for more details instead.

I didn't call customer service cos I was bored or wanted a chat.

If I could give half a star I would. I had a very bad Lazada customer service experience. It is the worse I have ever seen. You can buy products at Lazada, but if things go wrong, things go to hell if you expect your concern to be resolved. The customer service appears to be nice with its professional message and email template saying they will make sure the issue will be solved, only to be delayed and delayed with computed email and they just say the order has been cancelled and ordered refunded and they will claim is their policy to do so. Wasting your time and effort contacting them several times. It may as well not have customer service in the first place.

I just want to ask. Do you guys think if someone unrelated to lazada will win the condo for 11.11 lucky draw? How sure are we this is genuine?

Unscrupulous, fraudulent, unresponsive, customer-hostile, antagonistic. Just some of the colourful words that can be used to describe Lizarda. Vote with your wallet and patronise ecommerce platforms that won't scam you of your money PRC-style, or give you a high blood pressure problem because of nonexistent customer service, or give you clinical-grade anxiety because they have multiple data breaches a year which may result in your credit card information ending up in the hands of some PRC scammer that will blackmail you for even more money than Liezada's minefield of a platform swallowed from you.

Using this platform should come with a hazard warning: BAHAYA, JANGAN DEKAT. Avoid it like it's the Delta Pro Max variant.

Wish I could give this company a middle finger instead of one star. Pui la.

Horrible! My item wasn't even delivered neither was it being investigated. Delivery was outside my estimated time period. Asked for refund and they did a merry go round among themselves and their investigation team regarding my lost item for 3 weeks. Asked for refund and they said it's still in the process for approval.

It's like going to a store and purchasing an item where the person say he will deliver it to you by a stipulated date only that It was never delivered and you go to the same shop, the sales person tells you his item from overseas didn't arrive. So until it doesn't arrive, you can't get back your money even when it's way past the delivery time period. That's how stupid their reasoning sounds

I bought a Lazmall item as they said there’s free return within 15 days. The item has just arrived and I am not able to return it. I got in touch with the customer service team and was told the item was not returnable (despite being a Lazmall’s)

I questioned why I could see the free return claim on the banner when I purchased the item (screenshot provided). They said the that banner was constant and appeared on every product, and that the seller had changed the terms. They advised me to talk to the seller instead.

Upon checking, there is no information saying that the item was not returnable on the product listing page.

Maybe that free return claim is not so trustworthy after all.

Useless customer service poor in respond. Poor in investigation don't know what they are doing. Keep tell me that item delivered but I did not received it. Based on their POD but they don't bother to check with the courier if item was actually delivered. NINJA VAN COURIER FORGED MY SIGNATURE N KEEP TELL THAT ITEM DELIVERED. Lazada is getting bad to worst. Unbelievable they don't even know who is their colleagues or just being dumb.