Lazada Reviews 

worst return experience!! I bought gopro Pro 12 and return item unopened. The return process does not move at all without me calling them multiple times and every time I have to wait in line for 40mins. I have provided all the evidence , still asking to submit evidence everyday. This took over a month and still isn’t close to being resolved. Worst customer service experience I ever had!! Would have never made the purchase.

There is only 1 live chat CS agent left, Zoe for both Lazada and Redmart.

She never create a case no.to follow up on cases. Just chat for fun and disappeared for good.

What kind of people does lazada hire?

Lazada, be prepared to close your business for good.

Ditch them for good.

Useless and incompetent customer service, unable to handle refunds and returns. They used to be so much better. Now it’s just bots and zero resolutions.

Horrible service
I had to dispute a defective product, I presented video evidence that said product had been defective. I fought all the way to the manager, and in the end.
No refund, nothing. Just telling me the seller proved that the product was defective.
4 calls, all delay. no action taken.

Horrendous return experience!! I bought AirPods Pro 2 and returned them unopened. The return process does not move at all without me calling them multiple times and every time I have to wait in line for 20mins. This took over a month and still isn’t close to being resolved. Worst customer service experience I ever had!! Would have never made the purchase if I knew Lazada was this unreliable and didn’t stick to the contract of sale!

Account hacked, notified of fraudulent purchase by email, no clear way to report fraudulent activity and suspend account- telecom after on hold for 30+ mins. Promise that would be referred to supervisor and action taken. No response and 2 days later second fraudulent purchase .. account was not blocked. subsequently have deleted all payment details and changed password -- can not delete account because activity being investigated, did receive auto mail telling me my issue resolved -- a farce and asking for positive feedback -- no faith in customer service nor ability to limit material loss by taking prompt action. DO NOT TRUST WILL NEVER USE AGAIN

UPDATE: 28 June 2024

Khoerul, a manager at Lazada, followed up on my case.

He closed my case without dealing with the contents of my email that I sent on 24 June 2024.

What sort of “manager” makes assurances and refuses to keep them, shutting down an email correspondence without resolving the issues within?

Zero sincerity at all; it is no wonder the service at Lazada has plummeted the way it has when managers behave in such a deplorable manner.

Escalate my complaint to a higher echelon without delay and arrange a call-back. This is sickening.

Order Numbers:

124102140572195

124102140772195

124111909572195

Highly Incensed Lazada Customer

DATE: 15 June 2024

Atrocious customer service is now a sport at Lazada. Save yourselves!

For the hell that Lazada has repeatedly put me through in the last couple of days, they do not deserve a single star.

I connected with Russ yesterday, who repeatedly refused to assist and connect me to a manager. After one hour and forty-seven minutes, a “Hardy” (with a fake American accent) claiming to be the manager finally came on the phone, and he was immediately beyond rude and antagonistic.

Hardy was utterly unapologetic, stating that it was his day off (Why are you at the Call Centre then?), and that was why he refused to take my call and thought it fine to make me wait for almost two hours. Within a minute of taking my call, he ended the call abruptly while I was in mid-speech (like Irish on 13 June 2024), without assisting me in the least because I questioned his atrocious treatment.

I then connected with Arc, who put me on hold for one hour and six minutes, staying absolutely quiet, before he also abruptly ended the call.

How is this the standard of the Lazada Call Centre in this day and age? Such agents and managers only sully the brand. Managers ought to set an example; Hardy’s outrageously disrespectful behaviour and attitude towards Lazada consumers diminish any hope of receipt of decent service from CSOs, who will emulate him and render such behaviour acceptable. I know I am not alone from the numerous complaints written in a similar vein all over the internet.

Lazada’s service is so exceedingly horrendous, Lazada has to know and is doing absolutely nothing about it. Sickening hubris and complacency.

I am now requesting a pick up of ALL items I purchased during the 6/6 Sale under my account. I spent hundreds during the 6/6 Sale. Since Lazada wants to brazenly and repeatedly treat its customers with such utter disrespect and disdain, I will take my business elsewhere.

Steve, a supervisor I connected with on 13 June 2024, gave me the assurance that the manager, John, would give me a call-back within the day. I received no such call-back. All my calls with Lazada are fully recorded.

Steve sent me an email with no case number in the subject and the following ridiculous message that disallows me from being able to properly follow up via email in spite of being grossly inconvenienced twice with my call with Irish, dated 13 June 2024, lasting 1 hour 6 minutes and my call with Albert and Steve on 14 June 2024 lasting 1 hour 38 minutes, respectively (Such abhorrent inefficiency; no surprises for long waiting times to connect):

“This is an automatically generated email - please do not reply to this email.”

I am utterly disgusted by the repeated atrocious handling of my issues. I immediately sensed Steve was patronising me, especially when he did not sign off in the email, dated 14 June 2024, that he generated, and as it turns out, it is indeed the case.

This entire debacle began because of Lazada representatives’ refusal to honour the free pick-up service of the following transactions:

Order Numbers:

124102140772195

124111909572195

124102140572195

Escalate my issue to a higher echelon without delay and arrange an immediate call-back from a manager from Lazada Singapore.

Highly Disgruntled Lazada Customer

#Lazada #LazadaSG

Despite numerous phone calls and emails it appears impossible to return faulty and in my case misleading merchandise. Will never use this platform again and warn others to avoid at all costs!!

Lazada has the worst customer service on earth. The calls are not answered and the agents cannot resolve problems. My item for refund shows pending collection but 13 days has passed and no one from Lazada or Ninja Van has contacted mt to collect the item. Ninja van says the return request had to raised from Lazada. The chat bot is USELESS. Worst nightmare dealing with Lazada customer service- incompetent and inefficient with average waiting time of 30 mins

Lazada customer service is the worst I have ever come across. My goods were not delivered as promised and the seller KeKe.sg clicked that it was delivered so that I will not automatically get a refund. I've been trying to get a refund since 31/05/24. It has now been almost a week just trying to get an answer. I contacted 4 customer service officers, Melissa, Remille, Josh and Yenna. They just go through the motion on their list asking all kinds of questions . They do not actually listen to your concerns. All my emails to them went unanswered. I had provided proof that I had screenshots of my conversation with the seller KeKe.sg that showed that he willingly clicked that the goods were delivered when it was not. This is so that I automatically will not get my money back. I requested to speak to their manager but I was denied. I was given all kinds of excuses.
1) Their computer system was down and they did not know when it was going to be repaired. 2) Manager is busy and cannot answer my call. He may or may not call me depending on how busy he is. 3) We cannot send you an email to say that you will get a refund etc. I find this online buying platform very dodgy now. I was never like this when they still had local staff to attend to you. It seems like they have outsourced the customer service to the Philippines. I will think twice about ordering from Lazada again.

Too many bad companies in Singapore. For example:
Lazada
AIA Healthcare
Fitness First
Rip off restaurants
Unhelpful apartment lease agents
So I am quitting Singapore.
These companies are bad for Singapore. The Singapore government should do something about them - shut them down.

lazada has extremely bad customer service and they are defrauding customers indirectly. I have a very bad experience with them and lost more than 150bucks buying items from them and never received them. They dont bother responding and rectifying the issue and takes no ownership of the service they are providing.

I joined as a Lazada seller last year, seeking to explore e-commerce as a newcomer. However, shortly after setting up my store and conducting trials, Lazada impounded it, alleging that I duplicated a listing from another store of mine. Despite numerous email exchanges and chats with their customer support, they consistently provided no further explanation, leaving me frustrated. If others share similar experiences, I encourage them to voice their concerns. Subsequently, I opened a seller account with Shopee, which offered a significantly more positive experience.

Really not help support team. I paid money and didn’t receive item two times. One time let it be take as an accident but second times also same and support team ask me talk to seller. Seller also didn’t show any proof of I received. Only their system show.

Lazada customer service has got so bad now everything has been made difficult to get a refund and I have lost money because of conflicting information. They are just not the same company anymore. It is time for me to say goodbye 👋 👋

Lazada qc suck big time. Cancel seller listing after selling for four years. Reaching out to them to resolve the issue,they don't care and useless. Anyhow ban sellers over small minor things and refuse to resolve it when u clarify with them. Absolutely useless and disgusting behavior.

Didn’t receive my order but it was marked “delivered”. Contacted lazada but no one bother to reply. After this extremely bad experience, will not buy from Lazada again except no choice. Lazada doesn’t deserve 1 star, will give zero star if possible. Customer service also extremely bad. Getting from bad to extremely worse. Just shut down the whole SG office or burn down the while office. F***, liar, cheat other people money & fake company. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥

Lazada cheat company never approve refund
you know
$21.60 also want to swallow if poor please show all the world Singapore Lazada is poor no money don’t thick face 😡😡😡😡😡😡

Oh please dont shop here. it was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don’t waste your time and money shopping in this unreliable platform

Oh please dont shop here. it was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don’t waste your time and money shopping in this unreliable platform