Lazuli Label Reviews 858

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I have placed an order with Lazuli and not received my item. When placing the order it said I was entitled to free shipment (based on amount spent) which was not applied at checkout. I decided to proc... See more

Rated 5 out of 5 stars

Lazuli sculpt scrunch leggings have been my favourite leggings I’ve ever worn and after the amazing service I received from Gabi from the Customer Service Team, I am an even bigger fan. Thank you Gabi... See more

Rated 5 out of 5 stars

Gabi...ABSOLUTELY WONDERFUL. She genuinely cared about my inquiry and responded promptly every time I had a question. She resolved a misdelivery in an amazing manner. Definitely amazing at her job... See more

Rated 5 out of 5 stars

I have never come across a brand with such amazing customer service. I was recommended this brand by a friend and can't express how happy iam to be investing my money into them. I had an enquiry a... See more

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4.1

Great

TrustScore 4 out of 5

858 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing customer service

Gabi was so lovely and helpful she fully refunded my legging shorts as they had holes due to a manufacturing malfunction and i also got a 15% discount for my next order :)

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service! Gabi was very kind and helped me when I needed help with my package. Thank you so much! I'm very happy with my items as always :)

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service. Great products.

Gabi was amazing and super helpful. I recieved a product with a slight fault, and Gabi helped me, provided with excellent customer care and shipped an exact same brand new item for the replacement. Now I would love to order more of the brand for the great customer service and good quality of workout sets. I go to the gym 5 x a week and it is important for me to invest in high quality products. Great fabric, great design, great customer support.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Gabi

Gabi is amazing! She is a real asset to the lazuli team. Gabi responds quickly to emails and overall provides excellent customer service. Thank you again Gabi for all your help, your team are so lucky to have you!

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best leggings and amazing team <3

Lazuli sculpt scrunch leggings have been my favourite leggings I’ve ever worn and after the amazing service I received from Gabi from the Customer Service Team, I am an even bigger fan. Thank you Gabi for your exceptional service for my ripped seam and replacing my leggings with new ones! I so appreciate your help, quick replies, and professionalism! Can’t wait for the future drops! <3 <3

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent help from Gabi

Excellent help from Gabi. My leggings seam ripped within 3 weeks of wear and she fully refunded me and gave me a £20 gift card as I had to pay a €20 custom fee to deliver to Ireland 🇮🇪

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Gabi

Excellent service from Gabi , I received my order which was faulty , gabi arranged for a replacement pair of leggings which arrived the very next day , very happy with the customer service from Gabi she is a credit to the Lazuli brand
Jennie

August 22, 2023
Unprompted review
Rated 4 out of 5 stars

I will order again (ordered wrong size)

The item arrived within a week of order from UK (to Switzerland). Unfortunately the fit of the scrunch shorts was not flattering on me. The ribbed part of the thighs was way too low (it should be right underneath the butt cheeks). I don't know if it was because I ordered a XL? I realized I should have ordered a L. The fabric was very nice and soft. When I returned the order I didn't get a refund so I contacted customer service. Peter immediately issued a refund. I will order again next time but size down and hope it will fit.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

First time contacting Lazuli with an issue with my order, and I will have to say, I’m impressed! Gaby responded to my email and was very helpful :)
Thank you, Gaby, for taking care of me and resolving my issue in the best way possible.🤗 Excellent customer service!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Gabi provided excellent customer…

Gabi provided excellent customer service with a prompt turnaround on completing my request.
I have been in touch woth Lazuli Label customer srvice a few times and have always received excellent and friendly service.

August 21, 2023
Unprompted review

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