Bag Damaged During Transfer, Then We Were Insulted
Our driver damaged my mother’s leather bag during transport. When I contacted the company, instead of apologizing professionally, they blamed the quality of the bag and suggested we had overloaded it. Their messages were dismissive and hostile, including comments implying we were ‘lucky’ they provided the transfer at all. Regardless of any pickup confusion, this level of communication is unacceptable for a hospitality service.
After the driver damaged my mother’s bag during transfer, I contacted the company expecting a normal customer service conversation. Instead, I was told the bag either ‘wasn’t worth the money’ or that we ‘loaded it too much.’ When I expressed concern about the tone and asked what could be done to rectify the situation, I was told ‘Nothing’ and then blocked on WhatsApp. The complete lack of professionalism and accountability was shocking.