Happy with the service I've received. The connection has been reliable and I've had a positive experience overall. Shane is always more than happy to help with anything Ive needed . If you are thin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently moved our mobile phones over to LB Telecom and the whole experience has been excellent from start to finish. A special mention to Shane, who sorted out my mobile billing and ma... See more
Company replied
Brilliant customer service from LB Telecoms, giving a special shout out to Shane who has always gone the extra mile to help with our Business Mobile Contracts. We have saved a lot of money and had be... See more
Company replied
Quick and efficient new phone system installation. Minimum disruption to the working day and clear instructions on use of the new system.
Company replied
Company details
Written by the company
Because We Excel at Connecting People and Empowering Businesses. Your telecoms and utilities are the heartbeat of your business — and we make sure they run smarter, faster, and better than ever.
Contact info
United Kingdom
- lbtelecom.co.uk
4.8
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Moving our full systems over to LB Telecom, was a great decision. The entire process of moving over, was managed by them in a swift and professional manner. The whole team at LB telecom are always very responsive if we have any issues or require any upgrades or changes. They are a pleasure to deal with and be associated with. 5 stars from us!
May 1, 2025
Unprompted review
Reply from Lbtelecom
Hi Barry,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the transition to LB Telecom was smooth and professionally handled. Our team works hard to ensure a seamless experience, and it’s great to know our responsiveness and support have made a positive impact.
It’s a real pleasure working with you, and we truly value your trust in us. If there’s ever anything more we can do, you know where to find us!
Warm regards,
The LB Telecom Team
We had an issue with the porting of a…
We had an issue with the porting of a customers number and we required their SIM number to push the transfer along. Shane was incredibly helpful and understanding and contacted the customer to ask them for their SIM number in order to push the transfer along and get the customer up and running ASAP.
We couldn't have done it without Shane's help!
April 29, 2025
Unprompted review
Reply from Lbtelecom
Hi Jonny,
Thank you so much for your kind words!
We’re really glad to hear that Shane was able to step in and assist when it mattered most. Porting issues can be tricky, but our goal is always to resolve them quickly and efficiently with minimal disruption—and it’s great to know Shane made that happen for you.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
All the best,
The LB Telecom Team
Outstanding Customer Service
LB Telecom gave outstanding service throughout. They are efficient in everything they do and have a very personable friendly team who are extremely helpful. The speed in which they carried out the project was exceptional.
April 22, 2025
Unprompted review
Reply from Lbtelecom
Hi Karen,
Thank you so much for your kind words and fantastic review!
We’re thrilled to hear you had such a positive experience with LB Telecom. Our team takes great pride in delivering efficient, friendly, and reliable service, so it's wonderful to know that came through in your project. We’re especially glad we could complete everything quickly and to your satisfaction.
We truly appreciate your support and look forward to working with you again in the future!
Warm regards,
The LB Telecom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.