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Official Le Poppy Trustpilot page. We offers a curated collection of dresses that redefine affordable luxury. Each piece is a carefully crafted statement, designed to make you feel confident, chic, and ready for any occasion. Contact us hello@le-poppy.com
RM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN , ST KOWLOON, Hong Kong
2.3
16 reviews
No recent history of asking for reviews
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They respond to my opinion here but still haven't send my money back!! This is a scam. Don't ever buy there.
My order number is #1111 and the tracking number was YT2426421272004540.
How long do i have to wait?
Did not ship for more than 20 days after order was placed, I had to send 3 emails in order get them to send my item. I have still not received what I ordered. The shipping status only shows as “updated”
They stole my money, my order was returned but i did not receive my money back. I can't even contact them because they won't respond to my e-mails or messages on instagram.
Dear Georgia,
I sent an e-mail to hello (and the rest of the e-mail address from your website) on 22th of October and another e-mail on 11th of November, they both had been sent from my e-mail address - also used for my order.
My order number is #1111 and the tracking number was YT2426421272004540.
I tried to contact you on instagram 6th of November, it shows that the invitation has been sent.
Reply from Le Poppy
Hi Pamela,
Thank you for your feedback. I’ve looked into your situation, and we can’t find any record of a return request or refund issue associated with your name or email in our database. Additionally, we haven’t received any emails or Instagram messages from you.
We want to resolve this for you as soon as possible and ensure you’re taken care of. Could you please confirm your order number and any return tracking details you may have? Once we have more information, we can investigate this thoroughly and provide the support you need.
At Le Poppy, we’re fully committed to being transparent and fair with all our customers. If there’s been a misunderstanding or miscommunication, we’d love to clear it up and make things right.
Thank you for your patience, and we look forward to hearing back from you soon.
Thanks,
Georgia x
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Hi Pamela,
Thank you for your response and for sharing more details. We’ve just sent you an email addressing your concerns and providing a full update on your order.
We’re committed to resolving this quickly and ensuring everything is made right for you.
Warm regards,
Georgia x
Hello, I am really not satisfied with the item I purchased on your site. I was very disappointed with the quality of the fabric, the fabric does not feel pleasant on the body, after measuring the dress the fabric made me itch all over my body, and the dress looks really different from what it looks like on the website. I'm sorry I paid for such a thing and I'm very disappointed with the product I received.
Reply from Le Poppy
Hi Ortal,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that you were disappointed with the item you received. At Le Poppy, we prioritize quality and customer satisfaction, so I completely understand your concerns.
As we’ve discussed through email, we requested some photos of the product to help us better understand the issue and resolve it for you. From our quality checks, the fabric used for this dress is usually well-received, but we want to make sure every customer is happy with their purchase.
Please rest assured that we are committed to addressing your concerns and finding a solution. Feel free to get in touch with me directly if you have any further questions or need assistance.
Warm regards,
Georgia. x
Never received my item. Purchased August 15 originally told I would receive by the 25 or so. Want to be refunded.
Reply from Le Poppy
Hello Misha, we really appreciate you taking the time to share your experience. I truly am very sorry that your experience has been a negative one - this is very disappointing to hear!
Regarding your order, it was marked as delivered at your front door, on September, 17th 2024 - 04:21 pm. Since you have Order Protection, you're fully covered! I've therefore just sent you a quick email on how to open a claim with them.
I hope that I’ve been able to help you today but please don’t hesitate to email us at hello@le-poppy.com for further assistance - we’re always happy to help!
Thanks,
Georgia. x
I ordered two dresses, but unfortunately, they didn’t fit. However, the return process was easy. Although it took them a few days to respond, as they are a small company, Matthias was very helpful!
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