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4.2
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The tissue paper coffee bags I ordered turned out great, and my customers love them! Leaf Package was great to work with - they were very responsive and helpful for all of my questions and artwork changes, and the turnaround time and shipping were very fast. I'll definitely be ordering again when I run out.
The product is the best green powder drink out there- you have to try it! There is nothing like it out there- pure Microgreens freeze dried and it taste minty with no aftertaste- all my vitamins and greens in a half glass of water -
Excellent customer service through the entire product selection and ordering process. We ordered custom bags for our business and love the print and bag quality. Thank you!
I placed an order for my company in order to go through the process prior to placing a larger order for an event that will happen in the fall. I'm glad that I did. Something good, the sample pack that I ordered arrived very quickly and gave me the opportunity to see the product prior to placing an order. Something not so good, I placed an order for one of the products (light yellow color) that is only available with an order of 10,000 units. That was not clear on the order website and Leaf is still advertising that color on the website and social media without any notations of having to purchase 10,000 units of this color. When I noticed the color on the proof not being what I'd ordered, I was told, that color was for a special order client and I'd need to adjust my order to 10,000 units in order to receive the color. I made a different color choice for the order. Shipping: Leaf is using a service called SpeedX. I've tracked the delivery several times and since April 3rd, there has been no update on their website as to a delivery date. When I reached out to Leaf on the 8th for some sort of update on delivery, I was told that the order had arrived in the US and was in customs. According to the SpeedX website, there has been no update. That is challenging from a customer's point of view. I'm fine with an order taking some time for delivery but there seems to be no way of actually knowing the ETA for the order. I'll have to take all of this into consideration should I place a second order.
Reply from Leafpackage
Hi, thank you very much for your detailed feedback — we truly appreciate you taking the time to share your experience.
We’re glad the sample pack arrived quickly and helped you evaluate the product.
We sincerely apologize for the confusion regarding the color availability and the lack of clear information on our website. This is something we are already reviewing internally and will improve to ensure better clarity for future customers.
We also understand your concerns about the shipping updates. We are working on improving communication and tracking transparency so customers can have a clearer expectation of delivery timelines.
Your feedback is extremely valuable to us, and we truly hope to provide you with a much better experience on your next order.
Thank you again for your support.
I ordered a coffee bag from leafpacakge, their quality is perfect and their support team always responds within 3-5 hours. I will keep order from them!
Excellent Customer Service throughout my many orders!
Absolutely loved working with this company! The quality of my retail bags is beautiful and exceeded my expectations.
But what impressed me the most was their excellent customer service so attentive and easy to work with. Highly recommend! I will definitely be coming back for more 🩷🩷🩷
Hi , it’s Solaris Jewellery here. I’m really satisfied by their products and their customer service is amazing , the products finishing is top notch , they have plenty of designs and you can customize your products accordingly, I RECOMMEND It 100% 👍🏻
Cute packaging 10/10 would order again!
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