Lear Capital Reviews 3,120

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and professional approach, making the investment process clear and comfortable. Many people highlight the exceptional customer service, noting that representatives are patient, informative, and go above and beyond to ensure a smooth and satisfying experience. The overall service and user experience are frequently described as excellent, with consumers appreciating the ease of transactions and the personalized attention received. However, some customers also noted issues with pricing transparency, mentioning they were not initially informed about commissions or fees. A few individuals reported unsatisfactory interactions with specific representatives, particularly when dealing with smaller investment amounts or questions about buy-back policies. There were also isolated concerns regarding unfulfilled promises, such as not receiving offered free silver or difficulties with understanding the actual value of purchased metals.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise representatives for being... See more

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the prompt... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

User experience

Clients share positive opinions on user experience, often highlighting how easy and seamless processes were.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter G answered my numerous questions spending 30-45 minutes with me more than once over a 5 week period when I finally moved forward. I could have bought lower moving faster but he wanted me to be c... See more

Rated 5 out of 5 stars

What made it memorable you ask? Darius Steele is the answer. I have been in sales all my life (Yachts in my case) and I learned early on that once the information is passed to the client the humanity... See more

Company replied

Rated 5 out of 5 stars

Hi I was greeted with such grace. Morrey was patient with us provided helpful information regarding silver & gold. He answered all our questions he has always been available when ever we called or e... See more

Company replied

Rated 5 out of 5 stars

Frank Parrino retains his firm status as the pre-eminent account executive for Lear Capital. It is simply SOP for him to go out of his way to provide great service. In closing he is a lover of baseb... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Alternative Financial Service
  3. Gold Dealer
  4. Investment Service
  5. Non-Bank Financial Service
  6. Retirement Scheme Provider

Written by the company

At Lear Capital, your long-term financial security is our main concern. We have been America's Precious Metals leader since 1997, and we strive to not only earn your business but to maintain it with superior service. We can help you diversify your portfolio by purchasing bullion, acquiring premium rare coins, or by adding physical gold and silver to your existing IRA account. Whether you're looking to realign your asset allocation, maintain an aggressive hedge against global volatility, or secure tangible retirement protection, Lear Capital has a plan for you.

About Lear Capital

Written by the company

The Precious Metals Leaders Since 1997
At Lear Capital, your long-term financial security is our main concern. We have been America's Precious Metals leader since 1997, and we strive to not only earn your business but to maintain it with superior service. We can help you diversify your portfolio by purchasing bullion, acquiring premium rare coins, or by adding physical gold and silver to your existing IRA account. Whether you're looking to realign your asset allocation, maintain an aggressive hedge against global volatility, or secure tangible retirement protection, Lear Capital has a plan for you. We know you have a choice when it comes to investing in precious metals, and Lear has a streamlined acquisition process making your transactions FAST and EASY. We provide you with a personal account representative, a secure ordering environment, and a "real-time" investment relationship that keeps you abreast of spot pricing, precious metals news, and economic events that impact your retirement and your future. We also provide an industry leading Price Advantage Guarantee. Lear Capital is proud to have earned an A+ rating from the BBB and an AAA rating with the Business Consumer Alliance. We are also a PCGS (Professional Coin Grading Service) Authorized Dealer giving our customers the benefit of coin Grading Accuracy and Authenticity. We abide by the NGC's (Premium Guaranty Corporation) coin grading Standard of Integrity, and we support the ICTA (Industry Council for Tangible Assets) on issues of taxation, IRS regulations, and legislation that impacts all tangible assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Logically Invested ! Gold & Silver

First, the idea 💡 of me investing in gold & Silver was born during watching Judge Napolitano- A man I respect and trust.
Second, I called the number and spoke with Darious Steel but. I found him to be an honest man with integrity. This coupled with immense knowledge about the market and about his products, gave me courage to make the move.

Everything, afterwards went smoothly and sit was promised. I am pleased I took the decision.

January 10, 2026
Lear Capital logo

Reply from Lear Capital

Ahmed, thank you for taking the time to share about your experience with us! We are thrilled that your positive story matched the service we hope to provide, and we are grateful for your kind words. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

David has been there to talk me through…

David has been there to talk me through the process from the first phone call. It has been a pleasure talk to him every time. Nothing but good guidance from David.

January 6, 2026
Unprompted review
Lear Capital logo

Reply from Lear Capital

Jose, we're happy to hear that David's guidance was helpful and that you had a positive experience. We appreciate you taking the time to share your feedback. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Good company with good people.

The person i spoke with was very helpful and knowledgeable, answered all my questions in a simple understandable way.

January 6, 2026
Lear Capital logo

Reply from Lear Capital

Michael, thank you for the 5-star review of our business! We are pleased that you received knowledgeable and helpful assistance from our team. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

I have purchased twice from ALEX…

I have purchased twice from ALEX ALEXEFF of Lear Capital. My experience was one of professionalism and very informative. Every step was made simple, and a pleasant experience. I am confident that I selected the best representative, and company to do business with.

January 6, 2026
Lear Capital logo

Reply from Lear Capital

Pamela, thank you for taking the time to share your positive experience with us! We are thrilled that Alex has provided professional and informative service for your transactions. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Very upbeat,pleasant,helpful

Very upbeat,pleasant,helpful. I made a few calls and Gary helped me solve them

January 5, 2026
Lear Capital logo

Reply from Lear Capital

Marlys, thank you for the kind words about Gary! We are happy to hear that he was responsive and helpful in your investment process. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Lear is the ONLY way to go!

Speaking with Ron was professional, informative and enjoyable. He spent ample time and answered all questions with precision and compassion. There was no sales pressure or anxiety involved in this sale and I have never felt so confident about such a sizable purchase previously. Furthermore, the packaging was compact, yet safe and thorough. It arrived very fast and I was impressed from start to finish. I look forward to calling Lear for all future precious metal needs and concerns.

December 30, 2025
Rated 5 out of 5 stars

Awesome service

Reid Andrew has always helped with making the best choices for us to grow our profolio. We always get our order fast. Which we really like.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Popejoy with Lear Capital. . . Unsure of the date of my experience but it was tecent.

My experience with Lear began with Mr. Popejoy several years ago. I was a bit leary on my first investment but after he had answered several of my questions, I knew I made the right choice. He knows his business and i feel very confident. A#1

November 11, 2025
Lear Capital logo

Reply from Lear Capital

Greg, thank you for your kind words about Calvin! We are thrilled that you received professional and knowledgeable assistance from our team. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Great service

Hi
I was greeted with such grace. Morrey was patient with us provided helpful information regarding silver & gold. He answered all our questions he has always been available when ever we called or emailed him. Great professional service!

December 29, 2025
Lear Capital logo

Reply from Lear Capital

Maria & Tony, thank you for the encouraging feedback about Morrey! We are pleased that you received responsive communication and helpful information in your investment process. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Quick and Efficient

My purchase was quick and efficient as with every purchase I’ve made from them since 2011.

December 29, 2025
Lear Capital logo

Reply from Lear Capital

Tim, thank you for the 5-star review! We are glad that you've continued to have smooth transactions with our team, and we appreciate you taking the time to share your positive experience with us. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

I felt a sense of genuine…

I felt a sense of genuine professionalism and being a people person.

December 24, 2025
Lear Capital logo

Reply from Lear Capital

Nathaniel, thank you the encouraging feedback about our team! We are glad you received professional and personable assistance in your investment process. Thank you for choosing Lear Capital.

Rated 1 out of 5 stars

Requested 4 oz of gold — received only 2.572 oz at full-ounce pricing

UPDATE 1/28/26:

Lear Capital requested additional information in response to my original review, which I provided promptly and in full. I updated this review on 12/29/25 to reflect that I was awaiting a response.

Since that time, Lear Capital has provided no substantive response addressing the core issue: I explicitly requested 4 ounces of gold, but was sold four 20-gram gold bars totaling 2.572 ounces, while being charged an amount consistent with approximately 4 full ounces of gold, without clear disclosure or explanation.

I filed a formal complaint with the Better Business Bureau on 1/12/26 and have likewise received no response. Instead, Lear Capital sent an unrelated $50 promotional fee check (not cashed) and a letter stating my metals transfer was “finalized,” despite this discrepancy remaining unresolved.

I am a retired, inexperienced investor who explicitly relied on Lear Capital’s guidance. The lack of transparency, failure to respond in writing, and avoidance of the documented pricing and quantity discrepancy raise serious concerns about Lear Capital’s sales practices.

This matter remains unresolved.
====================================

UPDATE 12/29/25:

Thank you for your response. I have provided my identifying information via Trustpilot email. I look forward to receiving a written response that addresses the gold weight and pricing discrepancy outlined in my review.
====================================

I am a retired, inexperienced investor who explicitly told my Lear Capital representative that I did not know what I was doing and needed help and patience.

On 12/1/25, I transferred approximately $20,000 from my retirement account into a precious-metals IRA through Lear Capital. I specifically requested 4 ounces of gold, with remaining funds used for silver.

After reviewing the original email sent by Lear Capital that summarized what I had “purchased,” I realized that I was not sold 4 ounces of gold. Instead, I was sold four 20-gram (0.643 oz) gold bars, totaling only 2.572 ounces of gold, yet charged $17,080.72, which is consistent with pricing for approximately 4 full ounces.

I did not understand this at the time due to my inexperience and reliance on my representative’s guidance. I was also discouraged from reviewing my Equity Trust custodian account and told to rely solely on Lear Capital’s information. I did not receive a clear explanation of fractional gold pricing, premiums, or the immediate financial impact of this substitution.

After discovering the discrepancy, I requested all communications and documentation in writing. As of today, I have received no response.

This experience has been extremely distressing, particularly given my age, inexperience, and reliance on their guidance.

November 28, 2025
Unprompted review
Lear Capital logo

Reply from Lear Capital

Hi J, we are so sorry to hear about your distressing experience with us. We have shared your comments with our team, and we will reach out with further information and to look over your account with you. We apologize you have not received clear enough information up to this point, and we hope to provide a satisfactory solution to your concerns. Please allow our staff some delay with in the holiday season. Thank you for your time.

Rated 5 out of 5 stars

David was very helpful and made the…

David was very helpful and made the whole process very easy, Thank you

December 23, 2025
Unprompted review
Lear Capital logo

Reply from Lear Capital

David, thank you for the 5-star review for David! We are glad your investment process was easy and you were provided helpful assistance. Thank you for choosing Lear Capital.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look