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Leaselab Reviews 262

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the process easy and stress-free. Many people highlight the exceptional customer service, noting clear communication, quick replies, and personalized support throughout their experience. The overall service is frequently described as efficient and seamless, with consumers appreciating the smooth user experience and fast turnaround times. However, some customers also noted occasional issues with the speed of contract actioning, which in one instance led to a delay impacting eligibility for a government rebate. Another reviewer mentioned complexities in structuring a lease due to employer salary packaging limits, requiring adjustments during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Response time

Users describe positive interactions with response times. Customers frequently highlight the quick and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more

Rated 5 out of 5 stars

Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more

Company replied

Rated 5 out of 5 stars

Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more

Rated 5 out of 5 stars

Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more


Company details

  1. Leasing Service
  2. Car Finance and Loan Company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing experience!

Amazing experience in dealing with Casey at Leaselabs. Was so helpful through the whole process. Always available to answer my many questions. Nothing was a bother. Highly recommend.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Worked with Casey from the very…

Worked with Casey from the very beginning from reviewing quotes right through to finalising the lease and finance. The entire process was extremely efficient. He went above and beyond in answering all of our questions and made the experience seamless.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was really patient with me as I…

Chris was really patient with me as I went back and forth on different options. I'm really happy with the car we landed with. He was very responsive and pushed to get everything processed as quickly and as smoothly as possible. Real professional.

February 23, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, extremely helpful, quick to respond, and simply the best!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from the first call!

From my initial phone call to LeaseLab, write through to taking delivery of my vehicle, my experience was seamless and very well supported. The standard of communication from the LeaseLab team was excellent, particularly from Casey, who was our go to contact throughout the process. Pricing was competitive, and the service overall was excellent. I would highly recommend LeaseLab to anybody considering a novated lease.

February 12, 2026
Rated 5 out of 5 stars

Customer focused Excellence

Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his professionalism and responsiveness to my silly questions has made the process so easy on both occasions. The claims team for out of pockets expenses are very responsive and have money back into your account within in a few days. If you are considering a lease I strongly recommend you have a chat with the leaselab team

February 18, 2026
Rated 4 out of 5 stars

Professional and responsive overall

Leaselab were professional and responsive throughout the process, and settlement was handled efficiently. There were some complexities in structuring the lease due to employer salary packaging limits, which required adjustments partway through. Overall, communication was clear, and the vehicle delivery proceeded smoothly.

February 6, 2026
Rated 5 out of 5 stars

What a quality team

From start to finish and into another lease everything has been great the support and service is second to none.
Communication and assistance going beyond the average working hour I can’t thank and praise the lease lab team enough I hope to have more years dealing with the team.

February 13, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, good knowledge ease of application followed up to keep informed
Very happy with total experience

February 11, 2026

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