Led Grower Europe Reviews 

484
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

This is the best garden shop in the European Union with the most competitive prices. Their product line is huge + all liquids are brand brand new with 5 to 7 years expiration date left. The delivery i... See more

Rated 5 out of 5 stars

Excellent company to deal with. I have ordered from Led Grower Europe a few times now and everything arrived in great condition due to everything being so well packaged. Shipping times to Ireland are... See more

Rated 5 out of 5 stars

Since i start growing nearly 3 years ago i order my stuff mostly at LED Grower EU, Good Prices and fast Delivery, to Germany it took mostly 2 Days, to spain it take 4-5 Days. The last Order was... See more

Rated 5 out of 5 stars

I had contact with the shop by phone at 5pm at the evening. Placed an order and waiting for them to verify if it was all in stock. Instantly messaged me back and redid the order to pay with cred... See more

Company replied

Company details

  1. Hydroponics Equipment Supplier
  2. Garden Center

Written by the company

Led Grower Europe is one of the hydroponics and garden supply stores in Europe with the widest range of premium brands and high-end products. Our shop in Prague offers you products and advice in the English language, with all products in stock on our warehouse.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

484 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(484)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Flawless Experience with LED-Grower.eu: A Review

My recent experience with LED-Grower.eu was nothing short of exceptional. Not only did they deliver on their promises with punctuality and precision, but they also went above and beyond to ensure customer satisfaction.

When placing my order, I encountered a minor hiccup – one of the items I wanted was out of stock. However, instead of simply notifying me and refunding the amount, LED-Grower.eu reached out to confirm if I'd be willing to consider an alternative. To my delight, they proposed higher-end articles at the same price point. This attention to detail and commitment to customer satisfaction impressed me greatly.

Throughout the process, communication was prompt and professional. I was kept informed at every stage, from order confirmation to dispatch. This level of transparency instilled confidence in the company and assured me that my purchase was in good hands.

The delivery was swift, with the package arriving in perfect condition. Each item was securely packaged, safeguarding them from any potential damage during transit. Opening the package, I was pleased to find that everything was exactly as described – high-quality products that met and even exceeded my expectations.

What sets LED-Grower.eu apart is not just the quality of their products but also their dedication to providing exceptional service. By proactively addressing stock issues and offering suitable alternatives, they demonstrated a genuine commitment to customer satisfaction.

In conclusion, my experience with LED-Grower.eu was exemplary. From the seamless ordering process to the swift delivery and the superior quality of the products, I couldn't be more satisfied with my purchase. I wholeheartedly recommend LED-Grower.eu to anyone seeking reliable grow equipment and outstanding customer service.

April 21, 2024
Rated 5 out of 5 stars

Keep it up! 5*

Very good shop! Fast handling, fair prices, many products to choose from.
Having the products 2 days after ordering, and that with passing through customs (CZE-GER) is faster than any halfdecent german growshop could ever achieve.

April 15, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Thank you so much!

Rated 1 out of 5 stars

They send broken stuff and dont answer

They send broken stuff and dont answer. A real big fraud

April 11, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Hi, I am sorry but we cannot find any order as your review is not verified. Please leave us an email and we always take care of such cases.

Rated 5 out of 5 stars

Real good experience,better then the most.

Super service, excellent prices and a great customer service. I was a bit worried because it was my first time buying from them. Price was my main reason to buy from them. The delivery took 1 week from payment and arrived in excellent condition.
This company means business. Thank you.

April 19, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Thanks a lot for your review!

Rated 5 out of 5 stars

A 5 star shop!

A great company with a 5 star customer service!
If every company in our sector would run this smooth there would be a lot more hustle free for us costumers.
I will keep on buying from you and spread the word.

March 24, 2024
Led Grower Europe logo

Reply from Led Grower Europe

Thank you so much!

Rated 5 out of 5 stars

Competitive yet exceptional.

Competitive yet exceptional.

I am fairly new customer with two orders made and oh boy have I been difficult. On first order I wanted to make changes to it right as they were shipping it. I called and they literally went to stop the shipping from happening on the phone. Order cancelled and then I was able to make a new one.

Second order, I take whole bunch of stuff now that I trust them yet one product comes broken from factory (nothing they could do about it). This product is very large so it cant be returned easily via UPS or such without costing a lot. After my reclamation with refund request I get voucher to cover the cost of the product and dont need to ship it back.

I am very impressed by the level of customer service and recommend led-grower.eu from bottom of my heart. Better shop than any grow shop in my home country.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Bade customer service 0 out of 10

I bought som co2 bags with the description saying that I will last 1-4 months. Now max3 weeks in the bag is empty and the only thing I am being told is I have to contact det producent of the bags . .. I would recommend not using this place they don't take responsibility and from start try to tell you that it's you ho have don something wrong . I ask if the wanted som photos they ar not even interested in getting that so they can see that all is don correctly it is dissepointing.

I am not going to do what they ask . I just wanna tell you all be carful if you choose to buy from this site

March 23, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Dear Mr. Lassen, we are sorry for your experience with this kind of consumable goods.

Rated 5 out of 5 stars

Really great variaty of products and…

Really great variaty of products and brands, you can find anything you need in here, fast cutomer service, and also good prices, surprisingly good this portal.

February 21, 2024
Led Grower Europe logo

Reply from Led Grower Europe

Thanks a lot!

Rated 5 out of 5 stars

Thanks

Thanks
Very fast and very polite
Everlythings is very good condiction

February 21, 2024
Led Grower Europe logo

Reply from Led Grower Europe

Thanks for your review!

Rated 1 out of 5 stars

Be aware !

Be aware ! Not even deserve 1star ! I bought growing led which shows in stock, after 5 days they send me an email that it is out of stock and will be back in stock in 2 weeks. than i asked for refund, been 7 days and still waiting for my 1500 euro refund. I’m giving them a 1 more day and then i will report them for scam/fraud to my bank and also mastercard creditcard issuer ! They think this is joke or something. Be aware of fake sellers like this.

February 20, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Dear Mr. Atal, we made the refund immediately (February 22nd). This means we do not have your money anymore. We have just just contacted the Global Payments Inc. payment gateway regarding your refund. This has never happened to us. Thank you for your patience.

Rated 1 out of 5 stars

I don't recommend buying from this shop

I don't recommend buying from this shop. Terrible service and communication. I have made the order and payment for LED lamps (status was "Arriving soon)". I got the answer that they have sold out this model and offered to buy newer, more expensive model (old one is coming just in a few months), because they have it in stock, and after asking for a discount (because of this miss understaning) I was told that they will give 30 Eur discount for the next order. I have agreed. Later, just before making the next order, I asked the seller for the discount and I was told that they will give the code not for next order, but for next after next order. Communication was terrible - seller is arrogant and it's really hard to understand and interpret his answers. Seller allows to buy and pay for the products he don't have and doesn't take any responsibility. It looks like a very bad droppshipper or scammer. Why do you allow buying and paying for the products you don't have and after that don't take responsibility?

February 15, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Dear Mr. Maris, as your review is organic (not verified), it is difficult for us to find a connection to our business. We could not manage to find any order by your name either. Please leave us an email with order details. We will surely look into that.

Rated 5 out of 5 stars

Ordered a 630w Cmh set from Lumatek

Ordered a 630w Cmh set from Lumatek. They replied immediately. Price’s are more than fair. Parcel was well packed but should be marked as “fragil” in my opinion. Confusing were the 2 Websites, Led-grower.eu and hotchilliz.ce. So I was really making sure not to get scammed here haha. In my opinion u guys should only use a single website with a section of different languages, and a possibility to pay via google, apple pay or pay pal would be useful too. Just a friendly hint from entrepreneur to entrepreneur. Although, had a wonderful experience, parcel came within 3 days.( Czech - South east Austria) So I’ll definitely be back! You guys rock!

February 8, 2024
Unprompted review
Led Grower Europe logo

Reply from Led Grower Europe

Thank you so much for your review!

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