ledgrowstore.co.uk Reviews 369

Easy to use website - quick payment and very fast delivery. Item exactly as ordered. Highly recommended.

LEDGrowstore has an absolutely superb business ethic combined with highly competitive pricing and excellent communication. I will not hesitate to buy from them again.

Great communication and good delivery system.

Great customer service really quick to respond to emails or an enquiry will definitely be using this company again 👍

Amazing product and customer service! The grow light I purchased is fantastic and it makes instant difference on my plants’ health. Shout out to James the operations manager whose friendliness and patience brought me a pleasant purchasing experience.

Great service and communications, will buy from again. :)

Well being honest as u want before I found led grow store I had tried different companies holding back my money and not telling me why after 2 months of trying to get my money bk I eventually did get my money back which initially I didn’t want to go ahead with any purchases so when I found u guys I thought I’d give it another go so I did the difference was night and day u guys thanked me for my order then kept me up to date with everything the guy even mentioned his name instead of constantly talking to computers like I had been through before and even when uz realised u didn’t have wat I ordered the guy held his hand up n said that’s our fault what il do is give u a upgrade excellent customer service there and I dare say if I had a issue with my purchase I’m sure I’d help so for me 5 stars from me and thank u

.....that I've ever had from an online retailer. They were so helpful and gave me a significant upgrade as a substitute for an out of stock item. Great communication and they went out of their way to ensure my order was delivered when I needed it to be. Order arrived well packaged. Really pleased with my experience, not a single fault.

Unfortunately the product I ordered turned out to be faulty but, the customer service is A*. Very fast to reply and arranged collection of the parcel. Would 100% recommend. You don't see that type of service most places nowadays.

Quality products from the team at ledgrowstore with lightening fast delivery

Great shop if I could give 10 stars I would I don’t usually do reviews but James and his family Business always helps you and always reply to anything A+

james is great always emails you step by step its a family business ever1 should buy of the company A++++

Really fantastic 10 out of 10 looking forward to see the company grow

The item was exactly as described and it was a quick delivery.

excellent communication and customer.er service. would def give more stars if they were available xxx

VERY VERY highly recommended xxx

Order arrived on time and works great, can't fault the service!

I liked it was easy to use

I can’t begin to tell you how impressed I am with the level of service and the products you guys supply! Special thanks to James who answered all of my questions so quickly and helped me make the right choices! Speedy delivery, amazing products and amazing people, thank you so much 🙏😊

I purchased two Spider Farmer UV and IR lights to supplement and experiment with my existing grow lights indoor.
Growing tomatoes and italian genovese basil indoor.
Reassured by TrustPilot I have made my first purchase at the shop.
Made the order on 26th June (Wednesday) at 11am, I received the products within 3 working days but the purchase experience hasn't been fully satisfying.
On the website there's no Customer Area to register/log in.
Everything goes through Shop platform.
I was unable to receive a tracking number.
I have contacted CS through Whatsapp and I've been received responses for each of my enquiries, within 6-8 hours, which reassured me about the progression of the dispatch/order.
Despite the reassuring messages, I wasn't able to get any tracking and I wasn't sure if the products were really shipped.
I was thinking maybe a stock issue, courier problem, who knows.
After losing faith in being able to receive it within 3 working days (I was going to fly abroad on Sunday and get back in 7 days), after getting back home from work on Friday, I had the lovely surprise to find the package at the entrance of our building.
That was great.
If I can provide my feedback to the store, please implement a customer area, implement tracking within the store itself other than Shop platform and please provide regular updates on the progress of the order.
There's nothing worse than not knowing what's going on with the purchase you have made, especially for your first time as a customer.
Thanks to James from Customer Service for his help and patience, much appreciated.
Hope this helps!

Great packaging coupled with a great delivery service 👏 spot on many thanks