While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently highlight the speedy and efficient delivery service, with many items arriving quickly and well-packaged. People are also pleased with the competitive pricing, finding good value for money on a variety of products. However, some people were dissatisfied with the product quality, mentioning issues like faulty items, broken parts, or concerns about product standards. There were also instances where customers experienced problems with their orders, including non-delivery, incorrect items, or difficulties with replacements and communication regarding tracking and addresses.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, value, and design of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality, good price,... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers experienced quick order processing,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantia... See more

Rated 5 out of 5 stars

I placed an order with Ledsone for replacement G4 bulbs Speedy delivery and items were well packaged Unfortunately none of the bulbs worked After emailing I was offered a full refund This is what... See more

Rated 5 out of 5 stars

Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the t... See more


Company details

  1. Lighting Store
  2. Lighting Wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Contact info

4.1

Great

TrustScore 4 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I order a vintage-retro style ceiling…

I order a vintage-retro style ceiling lamp in green with brass fittings. It looks much better quality than I imagined for the price. It is to be fitted in a converted outbuilding that used to be a washhouse many years ago therefore the retro/industrial style looks right. I was so impressed I bought another for my woodstore. Delivery was extremely prompt as well. Certainly deserves five stars.

June 25, 2024
Rated 5 out of 5 stars

5 STAR CUSTOMER SERVICE!

5 STAR CUSTOMER SERVICE!
I recently purchased two bedside lamps, they are lovely but unfortunately one arrived damaged. They were packed expertly so it was no fault of the seller. They quickly sent out a replacement with no fuss & it arrived within 3 days. All round excellent service.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great website

Easy to see what was required from your website,making for a trouble free purchase and delivery.

April 28, 2024
Rated 1 out of 5 stars

Learn to PACK

I purchased two lamp shades two down lamp holders which seem quite good quality but along with them was 4 LED BULBS , the box of items must of been thrown into the box without any packing of any kind, resulting in all four bulbs NOT WORKING , I contacted lLEDSONE on the day of delivery am still waiting for a REPLY and replacement bulbs paying for broken items not what I’d like to spend my money on.

April 7, 2024
Unprompted review
Ledsone logo

Reply from Ledsone

We apologize for the inconvenience caused to you. We are always careful about our packaging, but sometimes issues occur with courier services. We strive to provide the best customer service, We will arrange the Replacement. Please provide your order details, and we will resolve this issue promptly. Once again, sorry for the inconvenience

Thank you.
LEDSone.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look